Settings and activity

5 results found

1. RingCX External Alert for agent status (i.e. exceeded lunch break)

   6 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Elizabeth supported this idea  ·  Apr 23, 2026

2. Do not change agent status to Available once the call is over, when agent was initially unavailable.

   44 votes

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   Implemented  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Elizabeth supported this idea  ·  Apr 23, 2026

3. RingCX Audit Log Feature – Agent Status

   10 votes

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   New  ·  3 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Elizabeth supported this idea  ·  Apr 23, 2026

4. ring CX call id

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Elizabeth shared this idea  ·  Apr 23, 2026

5. Under trackers in ACE, allow the ability to export the topics of frustration comments.

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   We're currently working on this feature

   Elizabeth shared this idea  ·  Apr 22, 2026