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5 results found

  1. Chinese Language Support

    7 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Gene supported this idea  · 

  2. Customer Journey Cradle-to-Grave Report

    22 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Gene commented  · 

    The fact that this doesn't already exist is mindboggling for a telephony company. Customers are being made to jump through hoops to find information that should be readily available. It's not our fault that RingEX and RingCX are not tied together in a reportable fashion. We need to be able to see one encompassing report that tracks the call regardless of which platform it is on

    Gene supported this idea  · 

  3. agents seeing how many waiting in queue

    4 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Gene supported this idea  · 

  4. RingCX SPOG: contact search during transfer caps at 10 results — raise the cap and add scroll

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Gene supported this idea  · 

  5. Multiple Voicemail Greetings

    223 votes

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    Future Consideration  ·  61 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Gene supported this idea  ·