As many have commented below. How this very basic voicemail feature has not been implemented is mind blowing! Version 1.0 of Shoreline provided this in 1998! Last I look it's 2026, 6 years since this post was created, 5 years stuck in FUTURE CONSIDERATION!?!?!?!

How many votes does it take for RingCentral to listen to their customer's and partner's?

Hi everyone,

I think I found a workaround for this issue.

In Phone Settings > Incoming call rules

Add a new Custom rule

Choose "Incoming calls" = Ring devices

Choose "Welcome greeting" and select "Greet caller with a message"

Record a Custom Message with your out of office info

Unselect "Screen Callers" and "Tell caller ..."

Select "Play music..." (optional)

Under Ring Settings select "Ring all together"

*UNSELECT all devices*

Under If no one answers select "Send to voicemail"

Add a Schedule

SAVE!

Hope this helps someone :-)

Come on RC...what is the update on this?? We are well into the future since this originally was asked about.

Our old (35+yr old) phone system had this feature. Why has RC not implemented this yet? Please make this a reality for everyone. I can't imagine it wouldn't be greatly utilized.

This feature would be used on a daily basis. Its crazy to think that 220 of your customers have voted for this feature; at least 60 have added additional comments. The original suggestion was created 6 years ago.

Is there an update on this?

This is a critical need. It would be great if you could customize up to five voicemails with different schedules: out of the office, lunch, end of the day, vacation, custom, etc.

We've been with RingCentral for years. And, I find it frustrating that every time I need to go out of office or on vacation, I am in a position of having to re-record a vacation message and then, when I return, record the normal "at work" vmail. It's silly I have to waste time on this, particularly when my normal "at work" vmail is the same thing every time. When I found this feature request after finally taking the time to search to see if you've made an update somewhere allowing this, I voted. Please provide this feature! It's a ridiculous time waste and frustrating, particularly when you are doing this when you are sick or needing to walk out on vacation.

Not having this feature is a continued annoyance. I'd love to have one vmail saved for vacations and times when I am out of the office vs. my daily work one. Right now I keep having to re-record both messages right before I leave to be out of the office and when I get back, and it's time spent that wouldn't be necessary if this feature was available.

Why has this not been implemented yet? There are many other business communication platforms that offer this feature as a basic. This is 100% necessary

My comments echo everyone elses' :)

Seriously, someone suggested 5 years ago and this is still not implemented!?!?!?!?

This would be wonderful!! Then I wouldn't have to remember to reset my greeting when back from vacation. Also, if out for just a day, I could actually have a greeting without any huge hassle. Please add this feature. Not sure why it wasn't a default part to begin with.

I would love to be able to record differnt greetings to switch between so that I wouldn't have to re-recorded everytime.

I would like to see an option to leave a greeting for a whole week 1 for every day of the week.

This is critically needed.

This is a critical issue for me.

Throwing in a +1 to this idea. I'd say this is the one consistent issue that's been noticeable since we converted last December.

Having multiple voicemail stored is a basic feature that should absolutely be available to Ring users. It's too useful for Out of office scenarios, etc. I'm not sure why it's not an option. Please add this feature.

I had this feature as an IBM employee 30 years ago. The feature should be simple to design and needs to be available from the desk phone. For example, after pressing 2 for administration, 2 for greetings, and 2 for voicemail greetings...
- to record standard greeting, press 1
- to record vacation greeting , press 2
- to record a different temporary greeting, press 3
- to choose which greeting plays, press 4

A similar setup could be done for introductory greetings.

How in the world is this not done yet⁉️

I already see this as a suggestion, but rather than comment, I am posting it again as a suggestion because that post is from 2020, and the option still doesn't exist. I am tired of having to constantly change my voicemail when out of the office or simply away from my desk. It would be great if we could have the option to save multiple custom voicemails.