Multiple Voicemail Greetings
Please provide the ability to record more than one VM greeting, ex. Standard, Out-of-Office, and Extended Absence Greetings and then the option to select each as needed. Currently, I set a Standard VM greeting but when I am out-of-the-office, I have to record a different greeting which overwrites my Standard, and then I have to re-record that when I'm back in the office, and the cycle continues. This request benefits anyone who uses Voicemail.
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Philippe commented
This should be a basic feature. Pretty crazy it hasn't been implemented yet
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Pam commented
We need this feature for multiple versions of voicemail messages for several departments. This was a basic function on our last system.
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Justin commented
Hard to believe that 3+ years later this feature hasn't been added. Seems quite basic to me, but RC must deem it a real pain to implement since it hasn't been implemented already.
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steve commented
I am getting a lot of negative feedback from users not having this feature
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Kevin commented
Bump
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Nathalie commented
We need several versions of mailbox announcements and it is annoying to have to discuss them again and again.
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Peter Thornicroft commented
Most UC solutions I have worked on, cloud or on-prem, have supported this feature. It makes life much easier for the end user I they can pre-record different greetings and then choose the appropriate greeting when needed
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Liza commented
I totally agree with this. I have never used a phone system that hasn't had this feature. Please add - I see that this has been open since 2020 - as Nike says: JUST DO IT!
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Betty commented
Great idea - this would save users time from rerecording voicemail greetings. Very surprised that this basic feature is not available.
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Shawn commented
I would really like to see this feature added.
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Eric commented
Surprised this system doesn't support this. When I was testing the Teams PBX system and considering it with RingCentral as our voice provider, I was able to do this. It would be a very useful feature to have, especially with all the call control rules we have. Setting a specific greeting to call control rules could be useful when out of the office, or even to ensure internal calls get one VM greeting, and external calls get another.
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Eric commented
The ability to set an Out Of Office voicemail greeting that automatically switches back to the Standard greeting at a selectable date and time would be ideal.
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Dan commented
The option to record multiple voicemail greetings and easily switch between them. Specifically for an out-of-office scenario, it would be helpful to have a separate greeting users can switch to, and then switch back once they're available, instead of re-recording greetings every time.
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Jerry commented
This feature is a must have and is seriously adversely affecting our user community. Considering other options as well since this is not progressed since Oct 2020.
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Scott commented
Another very simple Mitel feature missing with RingCentral. It sure would be nice to have real Call Handle option when changing Share Status. Out of Office, In a Meeting, Vacationing, etc. Each status setting should have custom call routing options based on the status. ie: Out of Office - Forward all calls to voicemail which is a different recorded greeting than In a Meeting status call routing.
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Andy commented
After more than 5 years as a customer I'm seriously considering moving away from Ring Central because they don't offer this simple but essential feature.
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Ben commented
I would agree. This is a very needed addition and doesn't seem like it should be that difficult.
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Richard commented
Its really a deal breaker if this doesn't get added. I have lots of remote salespeople who hate that we lost this with the Mitel swap over. I hear about it so much i cant wait for my three years are up so i can find a UCaaS vendor that has it!
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Guidance Fax commented
After 2 years (since thread posted) and multiple votes and requests this feature has not been added??? Seems like a VERY SIMPLE request...
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Connie commented
Please add this feature ASAP and not just parked under "future consideration". It should have been a feature from day one.