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Settings and activity

8 results found

  1. AI Notes on Deskphone

    33 votes

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    New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Admin →
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    Peter supported this idea  · 

  2. Negative Sentiment Notification

    18 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Peter supported this idea  · 

  3. Smart notes (AI) when transferring calls (Fix)

    48 votes

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    New  ·  7 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Admin →
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    Peter supported this idea  · 

  4. Ability to use RingSense on Queue Calls

    50 votes

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    5 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Admin →
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    Implemented  ·  Eugene responded

    See "Call Queue" filter in "All filters" on the Calls page.

    Peter supported this idea  · 

  5. Increased attachment size support for email channels | RingCX

    2 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Admin →
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    Peter supported this idea  · 

  6. Allow other super admins to receive service status notifications for RingCX updates

    3 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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    Peter supported this idea  · 

  7. Email alert when all logged-in agents are in "working" state and callers are waiting

    2 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Peter supported this idea  · 

  8. Please add a way to share Coaching insights with other managers or anyone really, like HR staff etc.

    3 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Peter shared this idea  ·