When an officer misses an incoming call routed through the call queue, their device logs the original caller's personal number. If the officer attempts to return the call, they dial the customer directly from their personal line without realizing it was originally a business inquiry.
moses
supported this idea
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When an officer misses an incoming call routed through the call queue, their device logs the original caller's personal number. If the officer attempts to return the call, they dial the customer directly from their personal line without realizing it was originally a business inquiry.