Just as others have mentioned, we run a business where we have families who require us to text them via group text. This is a major limitation in RingCentral as the Shared SMS lets you start drafting a group text (as if it works), but then only sends it to the first user in the list of receipients. This lack of capability essentially defeats the purpose of the Group SMS feature and, had I known this was a limitation, I would not have subscribed. Unfortunately, we have already given the new number to almost 100 clients and family members and it's too late to go back.
This should not be a difficult fix for the development team as it's already a function available for Direct lines. This needs to be fixed ASAP.
Sunil
supported this idea
·
Just as others have mentioned, we run a business where we have families who require us to text them via group text. This is a major limitation in RingCentral as the Shared SMS lets you start drafting a group text (as if it works), but then only sends it to the first user in the list of receipients. This lack of capability essentially defeats the purpose of the Group SMS feature and, had I known this was a limitation, I would not have subscribed. Unfortunately, we have already given the new number to almost 100 clients and family members and it's too late to go back.
This should not be a difficult fix for the development team as it's already a function available for Direct lines. This needs to be fixed ASAP.