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1. Disable Automatic Resolved Tagging & Retain Message History

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   New  ·  8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Alejandro commented  ·  Aug 4, 2026  ·  Edit…  ·  Delete…

   Need this removed as soon as possible. There is no reason why our messages should be automatically resolved and moved out of my inbox. if a customer messages say on a Friday right before a long weekend, the message would automatically be resolved before our team can even see it. this is terrible please remove it

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   Alejandro supported this idea  ·  Aug 4, 2026