Completely agree! Please make this feature request a high priority.

I Agree, It is crucial that I am able to keep tabs on all of my texts threads as people are falling through the cracks if no immediate response is made.

We strongly support this feature request. Automatically resolving SMS conversations after 72 hours of inactivity can disrupt workflows, particularly when customer inquiries require extended follow-ups or remain pending.

We believe administrators should have the flexibility to disable automatic resolution or configure the inactivity period based on their organization's operational needs. Conversation history should also remain accessible regardless of resolution status.

Providing these options would improve conversation management, maintain visibility into pending customer requests, and allow businesses to establish their own follow-up processes without being restricted by a fixed 72-hour timeframe.

Automatic resolving is not helpful. and I find that it can be subjective. VOTE NO TO AUTO RESOLVE

SMS are not tasks that need resolved status....

This is very bad, please fix.

Need this fixed quickly. I would not have switched everything to RC if I had know this was a feature. I agree with the comments below, why was this even added? My team needs to be able to see all the text messages from clients on the main number.

Need this removed as soon as possible. There is no reason why our messages should be automatically resolved and moved out of my inbox. if a customer messages say on a Friday right before a long weekend, the message would automatically be resolved before our team can even see it. this is terrible please remove it

Not even sure why this was implemented in the first place. Why you thought this is needed? We all know how to use cellphones and there is no such thing as the resolved conversation. Any new conversation or reply should be on the top chronological order. Either remove current implementation all together or add feature to disable it, or add another checkbox - show all. Critical BUG.

Checking back in to say this is a major issue. Crazy this has been an issue since February with no feedback or solution.

This is a huge problem for our company. A simple toggle to turn that feature off would fix the issue. If someone texts us on a Friday it's auto resolved by the time we get in the office on Monday and we don't see the message until we filter the inbox.

I Agree. It adds alot of friction for my users to have to switch between filters to find old messages.

Obviously it is critical.

It is ruining our customer conversations and support.

Critical!