Disable Automatic Resolved Tagging & Retain Message History
Please add an option to disable the automatic "Resolved" tagging for SMS shared inboxes. Additionally, ensure that the conversation history is not removed from the message thread once a message is marked or handled. Users should be able to maintain a continuous view of the message history without it disappearing.
9
votes
Violeta
shared this idea
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Ivan
commented
Obviously it is critical.
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Melly
commented
It is ruining our customer conversations and support.
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ARA
commented
Critical!