This is really important because the Call Queue is overriding the user settings. If a member of the call queue implements call screening on their line, the setting is not honored if the call comes to them through a call queue. Thus the caller is not screened and required to record their name. That makes call queues unusable if call screening is a requirement.
Ben
supported this idea
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This is really important because the Call Queue is overriding the user settings. If a member of the call queue implements call screening on their line, the setting is not honored if the call comes to them through a call queue. Thus the caller is not screened and required to record their name. That makes call queues unusable if call screening is a requirement.