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230 results found

  1. Block a specific number to send a text message receivied via email notification on a non licensed number

    Customer doesn't want to receive a text message from one specific number to a number that is not licensed. Customer wants to have an option to block a specific number.

    3 votes
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  2. Ring Central is in great danger of becoming quickly obsolete.

    The template feature in Ring Central is almost useless when a business needs to have multiple templates for a number of frequently used responses. This is because they cannot be sorted, either alphabetically or numerically. It makes it extremely difficult to find the needed template. Ai solves this problem and there are already some apps that are offering this and more. RC is falling behind. The sorting should be a relatively easy thing to fix. Hope you can get this feature usable for us users. Have a Merry Christmas and Happy New Year!!

    1 vote
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  3. SMS registration for all

    Instead of selective SMS registration for users, if would be nice to have RingCentral allow admins to be able to include all numbers to register for SMS, especially for company that has more than 50 or even thousands of users.

    2 votes
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  4. SMS opt out report

    SMS opt out report | Replying STOP from their SMS

    • have a total number from reports who opt out the message via SMS

    2 votes
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  5. Assign SMS bundles

    Option to allot certain number of message to a certain number before I buy the SMS bundle.

    For example, if I purchase 2500 sms so can I assign a 1000 sms to a certain number and the rest of the 1500 to another number or maybe leave them open to be shared and used by different phone numbers

    4 votes
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  6. Send SMS Trigger

    So I actually there is no trigger for whenever you send the sms. Like there is a trigger for whenever you receive an sms. It would be great if we find the trigger for outbound messages as well. Like mentioned in the attached screenshot.

    1 vote
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  7. Edit the phone App Text Screen

    Please add a < and > in the upper part of the phone app's text screen - like the voice message screen - to easily move through texts. Right now they are listed vertically. Open one and it reverts to the prior screen: you don't know which text you just read... or which one is next to read.
    Using the left and right arrows like the voice messages means you read/reply to a text, then click an arrow to go up/down to the next one. PLEASE. I need this.

    1 vote
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  8. Inbound SMS Charges - Limited to Acceptable Numbers

    1 vote
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  9. transfer all of the text messages the a user has had with multiple individuals to another user

    Ability to transfer a user's text messages to another

    I was using the chat bot but wanted to get a straight answer. Is it possible to transfer all of the text messages the a user has had with multiple individuals to another user? For better phrasing, all of the text conversations from one user to another?

    3 votes
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  10. convert the voip number to wireless number

    Ability to change the type of phone number to wireless number/voip number/landline number for other vendors to accept the number to work in 2fa

    4 votes
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  11. Archiving SMS/Text Bunched Messages

    As of right now, all archiving is done on a per text basis. For each individual text sent, that generates an archive in a standard note file. For the purpose of consolidating files, it would be very convenient if you could choose to opt into having a text thread downloaded at the end of a day (midnight) all into a single file so that way it’s easier to reference and entire conversation rather than having to go through each individual file to piece them together. Other text archiving services do this so I know the functionality is possible.

    1 vote
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  12. SMS reports for individual users total SMS sent inbound and outbound

    I need assistance running a report. I need a report showing SMS usage by user for the last 90 days, for all users on my account it must be for individual users I am really looking for a view showing all users on the account, and the number of times they have used SMS and I want to remove users who have no activity

    3 votes
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  13. Make creating SMS group easier

    The client wanted to have a better and easier way to create and add a contact into a group for SMS. Also, a tab where he can see the SMS group list he created.

    3 votes
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  14. Adding Text Templates to the Chrome Extension

    There is a new capability for Text Templates everywhere except for the Chrome Extension. Need to have the same capability in the Chrome Extension.

    2 votes
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  15. I want to send group text message and ensure that each recipient receives a customized message.

    I want to send group text message and ensure that each recipient receives a customized message.

    1 vote
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  16. Incoming text message information

    Customer wants to have the feature to see what number is being texted to since they have multiple numbers and there's no option for them to determine which number is being texted.

    3 votes
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  17. Disable SMS Notifications on After Hours

    There should be an option to turn off messages for Notifications on specific dates.

    1 vote
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  18. Individualize mass texts and include affiliated names in the message automatically.

    For bulk forward text messaging, it would be incredibly useful to separate each text and send individually. If a user could also automatically include the name of each telephone number if they’ve programmed the corresponding name to that phone number, then users could personalize each individual text - which would help mass texts feel more personal and helpful for people in sales positions who are trying to disseminate advertisements.

    1 vote
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  19. Use template when creating a new SMS from RingCentral for Google extension.

    To have the option to use a template when creating a new SMS from RingCentral for Google extension.

    1 vote
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  20. Feature Request: SMS Forwarding to External 3-Digit Number (988)

    Feature Request: SMS Forwarding to External 3-Digit Number (988)

    Feature Description:

    Enable RingCentral users to forward all incoming SMS messages to an external 3-digit number, specifically 988, which is managed by a third-party provider (Vibrant).

    Benefits:

    Improved accessibility: Allows users to easily access SMS messages through various channels provided by Vibrant.

    Enhanced crisis management: Facilitates rapid response to urgent situations by routing SMS messages to a dedicated crisis hotline.

    Streamlined workflow: Simplifies message management by consolidating SMS into a single platform.
    Increased efficiency: Reduces the need to manually check multiple platforms for SMS messages.

    Implementation Considerations:

    Security and privacy: Ensure…

    2 votes
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