2181 results found
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Customer is requesting that the Account Usage graphical view/download be available to them to get on their own.
Dir of Cloud Business Operations finds such data and knowing the trends will help with planning for growth in their org.
4 votes -
Feature to add more than one Contact Information when creating a case through support.ringcentral.com
When Super Admins go to create a case at support.ringcentral.com, only the person who created the case can be the main point of contact for the case. Instead, there should be an option to add more than one user or super admin under Contact Information to be the contact. This way, all the Super Admins or whoever was added to the Contact Information can also follow up with RingCentral support when the main point of the contact is not available.
3 votes -
Add more outside forwarding options
Right now we're limited to 10 numbers to be forwarded to outside numbers. We need more because we're using Service Titan to track and monitor calls. We have close to 40 numbers, and all we can forward is 10.
3 votes -
would like the system to be able to call a customer as soon as they sign up for our service
It would be helpful so that our customers will know that their application has been received.
1 vote -
Add Direct Messaging to Outlook Inferface
we currently have Ring Central Desktop app and some associates have the RingCentral App integrated with Microsoft outlook.Wondering if while using the Outlook interface if we can direct message other associates, as we can with the Desktop interface.
3 votes -
Allow admin/owner of company to transfer between extensions with ease for monitoring text without having to log in or out to possibly mi...
...ss a text. Or, show email of text to AND from extension, not just incoming texts. Not every business owner carries phone and laptop with them to access two extensions at once.. Useful for owners of a company to see/monitor texts for multiple extensions. Used to be able to log into two different extensions using RC app and app with the phone until the phone app was deleted. Not every business owner carries laptop with them.
2 votes -
Generic Key Presses
My company would like an option to change the "#" key to where it reads out a personalized directory. Right now, the "#" and "*" key only have 3 generic menu options.
2 votes -
Make Billing Currency a System Admin selectable attribute
Currently, Billing currency cannot be changed. The only way to satisfy to change billing currency is to migrate to a new UID, which results in a huge loss of data and disruption of services.
8 votes -
Easier way of forwarding phones during business holidays
I seem to get lost in the custom rules. Although I manage in the end, it would be much nicer to just pick multiple different days of the year and say "these are bank holidays / business holidays, do this with the phones..." etc. Rather than add multiple different custom rules. It may be the way we have our queues but right now it is very confusing to do, and to have a separate place solely for holidays each year means we wont forget to have them in place
1 vote -
Separate greeting option for when I'm on the other line
This would let incoming clients and prospective client know that I'm simply on the other line and not out of the office. I'd like to see an option in the custom rules for greetings section to select a specific "I'm currently on the phone" greeting if I am on an existing RingCentral call when someone else calls in.
3 votes -
Selective CallerID
Allow Super Admins to select what numbers can be used as CallerID.
3 votes -
Administrators need to restrict the choice of Caller IDs (CLIs numbers) in user extensions
Admin portal - request for administrators to be able to restrict the choice of Caller IDs (CLIs) in user extensions
Scenario:
If a user is permitted to select their own CLis (outbound caller ID setting enabled in their role), they can chose from a list of number in their App when they make outbound calls. This list consists of
-their user DL number
-their site number (if any)
- the direct number of any call queues they are a member of
- the main company number
-any unassigned company number in the system
This can lead to a very long…4 votes -
Add Re-assign option for users that have left the company
there should be a one click option to re-assign a new user to an ext. this would automate the clearing of voice mail, txt and other thing and then allow you to just enter in the new user info (name) and new e-mail address and then you can send new invite to activate the new user
1 vote -
User Admin - Select who they can administer
We have Service Business Developments Centers for each of our locations and would like the Director to be able to manage her own staff. Currently if I assign her User Admin access it is for all employees across the organization. I would like the admin portal to allow me to select either by department or individual users who she can administer.
2 votes -
Mute Key press on Automatic Call Recording
I would like to recommend a different key presses than *9 to mute/pause automatic call recording. Like it could be *8 for instance. Because I have to press *9 twice to stop the automatic call recording
4 votes -
Ring For settings are Counter-Intuitive, described wrong?
When making the Ring For settings on a user's account the options don't work like they are described. In our case most users have a physical phone and a desktop app, and setting the app to Ring For 0 rings for 0 seconds does NOT do that. Worse, any setting other than 0/0 results in the physical phone ringing after a delay, but 3/15 (and all higher settings) does not. What's up with that? lolThe real action of these settings may be revealed in the Admin section of the mobile app, where the description of this same setting is quite…
1 vote -
Add abilty to search and add vanity US toll-free numbers on UK multi-site system
This is currently available on the US based systems.
3 votes -
Faster Authentication Process
Normally, with the automated system asking for authentication, and eventually getting a support representative who also has to authenticate me, it usually takes 10 minutes just to get started on a problem. Hoping we can find a way to shorten this. Such as maybe accepting the automated authentication, so that the support rep no longer has to do so. Just a suggestion.
1 vote -
Change "number of rings before trying next member" and "maximum caller wait time in queue" to 1 minute increments.
Currently the "number of rings before trying next member" options jump from 1 to 2 to 5 minuets. It would be helpful to have the choice of 3 and 4 minutes as well. Currently "maximum caller wait time in queue" options jump from 1, 2, 3, 4, 5, 10, or 15 minutes. Please add 6, 7, 8, 9, 11, 12, 13, and 14 minute options.The reason this would be more helpful:It would allow for more flexibility of ring and wait times.
1 vote -
the ability for Admin to review voicemail for sub-users in the Call Log along with the recordings
Currently there are far too many steps for the Admin to go through to review voicemail messages left for the other users. The current system is difficult and time consuming for the Admin who often wears a number of hats in addition to monitoring calls.
2 votes
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