2183 results found
-
Changes to Extension List/Report
Include all extensions in the account for Users, Auto-Receptionist, IVR Menus, Site Extn, Call Queues, Paging Only, Shared Lines, Park, Limited Extensions. downloadable report or online list of ALL extensions in the account.
2 votes -
Remove the RingCentral app page at end of activation wizard
The request is for the last page of the activation steps to be removed. Instead, would like to have the RC Phone app pushed to the desktop through the app deployment tool.
1 vote -
Create company template for inbound routing to go to a different extension
The request is for to ability to have a template whereby a call to a specific user's number would direct to a another extensions, queue, etc. Currently, for a 400 user company that wanted to set this for each user, it would require 400 custom rules to be created/managed.
2 votes -
Provide correct in country dialing format for Toll-Free IVN's
The request is for the dialing format for each IVN to be added to be able to test the international numbers.
1 vote -
Dialing tool to test newly added Toll-Free IVN's
The request is to provide better tools to dial IVNs. This mainly pertains to in-country dialing for Toll-Free in Service Web. Currently, the customer has to find out how to first dial the number and verify that it's working properly.
1 vote -
Save and re-use configs across accounts
For customers who will be building out similar configurations across many locations, it would be helpful to require a way to capture a reference configuration and replicate many times. Example:
- Users - phone type, role, dial plan (same extension #'s every location/position)
- Presence & intercom configuration, park groups, ring groups, hold music (system wide), OB caller-ID1 vote -
A TUI to access IVR features (announcements are the first priority)
By design, restaurants have no access to admin portal and can't make changes to messages. Some customers would like a Telephone User Interface access to announcements. For example, the ability to change recorded prompts/announcements in the call flow. This could be authenticated using either a PIN or only an available feature for a specific user.
1 vote -
Use Spreadsheet to add Presence Keys
Ability to use a spreadsheet to add Presence keys on the phones when building out a new site. Without this, 1 key at a time on 10 phones takes a long time.
1 vote -
Do not display 'Main Number' on Service Web's 'My Extension' Page
The request is to use verbiage other than 'Main Number' at the top of Service Web on the 'My Extension' Screen, as that could be confusing for End Users.
1 vote -
Modify Company phone number Site assignment
The request is to provide the ability to modify Company phone number site assignment when a phone number is reviewed in Phone System<Phone Numbers. The ability would be helpful to be offered as a dropdown. When "parking" numbers in an account (additional numbers or unassigned) these will need to be assigned to the auto-receptionist before assigning to a user as a full DL. Currently, this process returns the number to the "Company" instead of honoring the site the number was previously in.
1 vote -
Expand Service Web<User Templates to include ability to manage templates for Shared Line Groups.
Currently, templates can only be created and applied to users. Shared Line Groups are used in retail scenarios and often require bulk updates.
1 vote -
Increase the fields "Job Title" and "Department" to 256 characters
This can be helpful when institutions have job titles and department names that are longer that 64 characters.
1 vote -
Billing Approvals
Request is for ability to assign billing approval limits within Roles, allowing Site Admins to add product/services to their site within the account up to a specified limit. If billing exceeds this limit, it gets escalated for approval by Super Admin.
1 vote -
Billing currency to be in INR (or other) currency
Some customers would like the ability to select a preferred billing currency.
1 vote -
Class of Service
Ability to allow international on a user basis on a UID. So, if 5 users on the UID need to make calls to Jamaica, the administrator can allow this on a user basis for the users to call that country while rest of the users can not. Today, a country is all or nothing on the UID.
1 vote -
Use a custom rule to direct call to specific number/IVR while in Single Level mode
This can currently only be done in multi level mode, but multi level mode restricts the ability to send calls to the main number to a specific person.
1 vote -
Ability to sort by "Msg" column under the "Users > Users With Extensions" table
Every other column in that table can be sorted except for the messages column
1 vote -
Page Numbers on top of service web pages when making changes
Add page numbers to the TOP of the service web pages when making changes to users, devices, numbers, etc. Additionally, once an object is clicked on and edited, consistently go back to where the admin originally was in the list of items they were changing. In other words, honor the page they were on and any filters that were set. This is an important feature to have for large accounts with thousands of numbers, users, and devices.
1 vote -
Save Filters On Phones & Devices page
When using filters on the Phones & Devices portion of Service Web, and the user clicks on the device they want to edit and save, when the user clicks the "back" button, the web page goes back to the proper Phones and Devices tab, but the filters end up being cleared. The admin then has to resubmit their filters, find what they are looking for next, etc. It's a lot of time and work when making a lot of device changes.
1 vote -
Adding New Int'l Site
Creating a new International Site via ServiceWeb doesn’t allow for a new home country code for the new int'l site to be added to the account before a GO DL is added to the account. The pull down menu options for this new site home country code lists only countries already on the account with a DL. It should be more seamless to create a new site without a GO DL for this new country.
1 vote
- Don't see your idea?