933 results found
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Expand info on Device Details Page
The page showing the device details, including its serial number, name, and user assignment, could be much more useful to me. For example, having the device IP address is useful when troubleshooting, locating a phone, or verifying it's on the proper vlan.
Also, add any paging groups the phone belongs to, maybe any ring groups. Show its firmware version.
Maybe everyone doesn't need this info, but as a network guy in an IT department who had all of this with a previous system (UCS) I really miss it.
1 vote -
Add Tracking of Users Who Access or Listen to Call Recordings in the Audit Trail
Enhancement to the Audit Trail: include detailed logging of users who open, access, or listen to company call recordings. This feature would improve visibility and accountability by allowing administrators to track playback activity for compliance and security auditing purposes.
1 vote -
Modify Performance Reports View
We understand that certain columns in Performance Reports are included by default. However, it would be beneficial if administrators will be given the option to remove specific columns such as User Status, Voicemail Count, Department, Extension Number, and Total Handle Time (Outbound). Allowing this level of customization would make the PDF version of the report easier to read and more relevant to our needs.
2 votes -
Bulk HUD upload
Option to bulk upload HUD, need to upload at least 100 users
2 votes -
Audit Trail for User Group Name
Needs to see changes for User Group name in Audit trail. Apparently, if you change the name of a User Group, it will not show up in the Audit Trail.
7 votes -
Have the option to add background music to an IVR Prompt in the admin portal
Have the option to add background music to an IVR Prompt in the admin portal
1 vote -
Ability to Assign End Route of Call Rules to a Call Park Extension
The ability to route "If no one answers" or the call queue's "When maximum wait time is reached, send caller to" to a call queue park extension that can let the caller wait until someone is ready to pick up the call.
1 vote -
Reduce the security lock duration.
We want to shorten the amount of time we are locked out of an account for entering the wrong password.
2 votes -
Increase minimum password requirement to 20
Ability to increase the minimum password requirement to 20
2 votes -
Feature Request: Audit Trail Access for Users with Assigned Role Domains
Currently, when a user is assigned a Role Domain in RingCentral, they lose access to the Audit Trail, even if their role otherwise permits it. This limits visibility into activity within their assigned site or domain.
Please consider allowing users with Role Domain assignments to retain access to the Audit Trail, at least for users and activity within their assigned domain or site.
For site-specific administrators, having visibility into changes and events is crucial for effective oversight, security, and troubleshooting. Granting localized Audit Trail access would empower them to manage their domain without compromising centralized control or broader administrative boundaries.
3 votes -
Feature Request: Separate Permissions in Roles for Monitoring Groups and Call Queues
Currently, in EX Roles, the ability to edit, change, and delete Monitoring Groups is bundled with permissions to create, edit, and delete Call Queues across the account. This creates a challenge when trying to grant users specific administrative access without unintentionally expanding their scope.
Please consider separating these into two distinct permissions within Roles:
- One permission for creating, editing, and deleting Monitoring Groups
- A separate permission for creating, editing, and deleting Call Queues
This change would enhance security, administrative control, and flexibility when assigning roles to users with different responsibilities.In many organizations, the teams or individuals responsible…
3 votes -
Automatically turn off ringing notification for pickup calls during an active phone call
Have the capability to turn off the ringing notification for pick up calls during for pick up members when they are in an active phone call.
1 vote -
Assign Toll-Free Numbers to Shared Lines
It would be better if we could have the ability to use Toll-Free numbers on shared lines, most especially if we have had the numbers for a long time and would like to utilize the shared line feature for incoming calls.
2 votes -
AI note taking usage
As the phone administrator, a feature that provides visibility into how frequently the AI notetaking feature is being used across the organization would be helpful. This feature would support our internal digital transformation efforts by ensuring features like AI note-taking are effectively utilized.
2 votes -
end message notifications to one email to all accounts at once
we want to change all the accounts to send message notifications to one email. In each account, in the messaging notification there is a field for specified emails. I'm wondering if there is a way to change this for all accounts at once, instead of going into each one to change it.
1 vote -
Determine which users are signing into the RC Standalone DT app and which users are signing in via RC for Teams Extension
Ability for the admin to check what app their agents are logging
2 votes -
Logs or details for for Security event logs in RingCentral Admin Portal
Access the following information for the RingCentral admin portal:
Logs or details for Security event logs
2 votes -
Logs or details for Account Lockouts in RingCentral Admin Portal
Access the following information for the RingCentral admin portal:
Logs or details for Account Lockouts
2 votes -
external directory contacts you cant disable for some users
Is there any way to disable the External Shared Contacts directory contacts to a group of users ? or i would like to use the External Shared Contacts directory from ringCentral Directory integration but not all of our users need it.
so want to disable for certain users
I need to add 60 users to my account , but want certain users will all contacts some users with no contacts , some with restrictions1 vote -
Direct call waiting functionality
Direct call waiting functionality that silences the audio of a second incoming call during an active call, allowing customers to stay connected without interrupting the current conversation
2 votes
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