1112 results found
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Display Rate Center Information During Number Selection in Admin Portal
Request Type:
Enhancement / UI ImprovementSummary:
Request to add visibility of the underlying rate center location when customers select phone numbers in the Admin Portal (during area code and location selection).Current Behavior:
When customers purchase or add a phone number in the Admin Portal, they select a number based on the listed city/location and area code (e.g., Lake Oswego, OR). However, the portal does not display the technical rate center associated with the number block.As a result, customers may assume that the listed city is also the underlying rate center. In some cases, the actual rate center…
1 vote -
Template for Trusted Numbers
There should be an option to add trusted numbers using templates to apply to all users.
5 votes -
Ability to set desk phone admin password through admin portal.
Please add a place in the admin portal to set the admin password for third party desk phones and third party devices such as ATAs so that they are secured with a password that is known to the System Admin User and does not get reset when changes are made to the devices through the portal. This is for devices such as Yealink phones, Polycom Phones and ATAs.
44 votes -
Hold Portion of Calls Should be Included in the Recording
When users consult with other users, they place the call on hold; the duration of calls being placed on hold is not included in the recording. Please include the recording for everything that happens on hold.
2 votes -
Roles & Permissions that allow access to call recordings for a specific extension only.
Roles and permissions that allow a user to access call recordings for a specific extension only.
5 votes -
Cross-site mgmt and extensions in caller id list being independent of each other
Ring used to allow cross-site access mgmt by default and caller id was restricted to numbers in the same site. Now the caller id option is a sub-option under cross-site access mgmt. It would be beneficial to have both options independent of each other. Be able to allow cross-site mgmt but also restricting caller id in the dialer to only numbers in their own site.
2 votes -
increase maximum devices allowed to add on a paging group
Ability to add more than 25 devices on paging group
1 vote -
Expansion modules on W76P
Please advise the import of the expansion module configuration in phone settings?
and if we add a handset do we need to change expansion module (and if we have 5 where to select 5?)
1 vote -
Ability to generate reports that shows percentage of our outbound calls that are made to mobile carriers vs non mobile carriers
Ability to generate reports that shows percentage of our outbound calls that are made to mobile carriers vs non mobile carriers
1 vote -
Mandatory Set Outbound ID at User Creation
We have several accounts around the world with all accounts having Multi-Site enabled. We have no use for the default account numbers as outbound ID's yet all new accounts get that number as default. It would be great if it was mandatory to set an outbound ID for the new user account when multi-site settings are enabled. This would avoid the default use of the company number which impacts on reporting if the correct outbound ID is forgotten to be set. A drop down list of site numbers for the new user would be ideal.
1 vote -
Ability to assign users in Key template
It would be helpful in creating a key template if a user could already assign users to the key template.
8 votes -
Pause Automatic Call Recording
I suggest adding a pause or mute feature to the automatic call recording system. This would allow users to temporarily disable recording during sensitive or confidential discussions, ensuring that important details are not captured. This enhancement would help protect privacy and maintain confidentiality during calls.
39 votes -
Vanity number for AU account
We need a vanity number for au account, checking in the admin portal option for requesting for a vanity number is not available, please add option for us to request for a vanity number
1 vote -
RingCentral Notifications using internal SMTP relay
We request the ability for RingCentral accounts to route all system-generated notifications—including voicemail alerts—through an internal SMTP relay. This feature would allow organizations to manage delivery, security, and compliance internally by bypassing RingCentral’s SMTP servers. Enabling this option would provide greater administrative control and improved email handling flexibility.
2 votes -
Automation: Adding and Deleting User Extensions
Adding a user/extension automatically with all necessary configuration and provisioning settings.
Deleting a user/extension automatically when no longer needed, ensuring proper cleanup of system records.
1 vote -
blacklist outgoing calls
Currently, with RingCentral, we can blacklist incoming calls but not outgoing calls (like premium-rate numbers for example).
5 votes -
Improve Visibility of Action Buttons in ‘All Numbers’ — Remove Hidden Scrollbar in Phone Numbers List
Please omit the scroll bar so there isn’t a hidden button like that. It would make managing numbers in All Numbers much easier.
2 votes -
Custom Role Access Restriction
Requesting the ability to apply custom role-based restrictions that would prevent certain users from deleting specific types of data within their RingCentral account.
Specifically, the customer would like to restrict users—through role permissions—from deleting items such as voicemails, AI-generated notes, chats, messages, and similar communication records. Implementing this level of control would help maintain data integrity, ensure accountability, and align with their internal compliance or record-keeping policies.
3 votes -
Deleting a user popup notification for associated data
To have pop up notification to confirm action: When deleting a user, all user conversations (history) in the organization and representations with other users will be deleted
1 vote -
Enhanced Name Recognition for AI Receptionist
I would like to request an enhancement to the AI Receptionist’s name-recognition functionality. Currently, when a user’s name is included in the Excluded Extensions list for the Dial-by-Name Directory, the AI Receptionist does not recognize the name and instead informs the caller that the individual is not part of the organization.
Requested Enhancement:
Even if a name is listed under the Excluded Extensions for the Dial-by-Name Directory, the AI Receptionist should still be able to recognize the individual’s name. Instead of indicating that the person is not within the company, the receptionist should acknowledge the name and provide a generic…2 votes
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