676 results found
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Display dialed number as incoming caller ID when forwarding calls to an external number
When calls are being forwarded to external numbers, the dialed number should also be applicable so that the user would be able to distinguish the calls, if coming from RingCentral or their personal line.
6 votes -
Disable 2FA Requirement on a Certain IP Server/Location
Devices within a certain location should no longer require an OTP/code when signing in to different devices. The two-factor authentication should detect the login within the same server and should no longer require repeated 2FA/OTPs across computers/devices.
1 vote -
check the call queue extensions listed on a specific call queue template
Option in call queue template to check the call queue extension who are using it.
1 vote -
Service Status Notification Tester
We would like to have an option to test if the Service Status Notification is working by clicking a button to test if we can receive the service status notification email.
2 votes -
Centralized SIP Settings
Downloading the KeyTemplates overwrites the initial configuration on deskphones (CP devices) so that the SIP parameters are overwritten.
If you want to change the internal configuration (due to network, e.g. is set centrally to TCP/UDP, outbound proxy disabled and a specific port this configuration is overwritten when the deivce reboots.
Client would request a central point for setting the SIP credentials - to specific protocoll and port for all devices on the account - instead of configuring manually on each device. Thus the overwritting of credentials would be prevented due to central configuration retrieval.
3 votes -
Caller ID Restrictions as per Site settings
Make it where you can restrict the caller ID in the site settings instead of making it a per user restriction. on smaller companies per user is a okay function, but on big companies this could be tedious.
2 votes -
adding option
Add Xfinity as an option to notifications
1 vote -
Fax forwarding to company contacts via the admin portal
Ability to forward the faxes to company contacts via the admin portal
3 votes -
Recurrent User Report
It would be helpful if we could have a recurring report of the users within the account. This will allow the admins to monitor if there are users added to their accounts or if the lost employees.
This will be helpful for accounts that have a large number of users.3 votes -
call log remove
Need to have a type of feature where we can delete some of the leg of a call log. For example set up is call queue, it is showing a lot of details that won't be much necessary while exporting the data. For example if it is tagged as missed, it should only be tagged as missed with the number calling and the number they called not the total result of the routing especially we're just talking about one call only.
1 vote -
Option for the IVR name to be dropped or adjusted when call is forwarded to a call queue
Option for the IVR name to be dropped or adjusted when call is forwarded to a call queue then follow the rule of the call queue. (ex. when the dialed number is the direct number assigned to the call queue, then all calls forwarding to another call queue it displays the group name of the call queue it first gone thru)
1 vote -
Option for the IVR name to be dropped or adjusted when call is forwarded to a call queue
Option for the IVR name to be dropped or adjusted when call is forwarded to a call queue then follow the rule of the call queue. (ex. when the dialed number is the direct number assigned to the call queue, then all calls forwarding to another call queue it displays the group name of the call queue it first gone thru)
1 vote -
Paging Group Call Timeout
s there a way to limit the time a paging group page can stay active? We have users that will make a short page and then not properly hang up the phone. The paging group stays open and others can not page. Is there a way to have the page reset after 1 or even 2 minutes?
1 vote -
Ability to assign the number as CCRN using the Admin portal.
Ability to assign the number as CCRN using the Admin portal.
They want to have an ability to manually assign or set the number as CCRN.1 vote -
Presence status on account should not have delay
We are are having issues on the presence status for the users of the account in the RC app, as replicated there is a couple of seconds delay before the status in the app updates in this short time with this we need a real time update on the status of the user for immediate transfers, it would be better if we can eliminate any delay in the presence status
1 vote -
ring central background
We would like to be able to manage backgrounds in Ring Central Video at a enterprise level. Ring Central Meetings had this feature, and we lost all of our backgrounds when we moved to RCV.
2 votes -
911 Notifications Handling for Non-emergency and Valid Calls
Add functionality to RingCentral's 911 notifications to provide clear guidelines and handling recommendations for both benign (non-emergency) and valid emergency notifications. This feature would help users differentiate between types of 911 alerts and establish proper actions to take for each scenario.
1 vote -
allow call queue managers to view all user performance reports
cx would like all call queue managers to also be able to see the performance report of all users in the account.
3 votes -
Automatically add new user to Automatic call recording list
We have a Ringcentral account and we are under the impression that the extension on our account are already set to automatically record however upon checking we need to manually add them, it would be helpful to enable the automatic call recording for this extension when they are newly created
4 votes -
Feature Request: Enhanced Support for Deskphones in User Settings Templates
We would like to request a feature enhancement to address the current limitation in User Settings Templates that prevents deskphones from ringing when the "User Call Handling Template" is applied. This limitation causes confusion and operational disruptions for customers expecting a seamless integration of deskphones with User Call Handling.
Detailed Description of the Request:
Currently, when a User Settings Template is applied with a "Phone Call Handling," the setup is designed to ring only the RingCentral Desktop and Mobile apps, with no option to include deskphones. This limitation creates the following challenges:
Customer Expectations Misaligned with Design:
Customers expect the…
2 votes
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