2185 results found
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Missed call report
Would be beneficial to see a report of all the missed calls over the past month or so. This may already exist but struggling to find it.
3 votes -
caller identifier to know if the call is for company a or b
have 2 company under 1 account, some users taking in calls for those 2 company's. it would be helpful if we do have a feature that would tell us if that caller is calling for company a or b.
2 votes -
Add an option to select Shared lines as default line for outbound calls from Deskphones
Currently users have to select the key configured for shared lines before calling in deskphones. Customers would like to select shared lines by default for outbound calls. Please add a feature so that the users can select which line they would like to use by default in Deskphones.
4 votes -
Mitel MiCloud Connect 6800 6900 6900W Phone to RingCentral
Migration of Mitel t 6800 6900 6900W Phone to RingCentral should have smooth process/transition with a helpful document or guide follow KB doesnt provide any information or guide. https://support.ringcentral.com/article-v2/Mitel-hardware-requirements-for-RingCentral-compatibility.html?brand=RingCentral&product=MVP&language=en_US
2 votes -
Add options to view all available licenses that shows the phone numbers via Service Web.
The customer would like to have the option on the interface of the Admin Portal under Licenses and inventory that they can easily find their available numbers by clicking it instead of adding the numbers manually under reserve number.
10 votes -
Call recording notification saved
A notification that a call was recorded successfullyto avoid loss of call recording or to be notified if it encountered any problems in recording the call during the call.
2 votes -
Enable/disable settings in admin portal
Currently there is not a way to enable/disable certain settings for a company account in the admin portal, so we cannot control what settings users can and cannot use because they are deployed straight to the application. This feature will give admins better control of what settings or tools users can use and roll them out on our own time with proper comms if needed.
2 votes -
block route of call to extensions that are not included in the ivr
It's like creating your own phone line inside of your main account. Callers find it quite weird if the RC account has many extensions then the call will be router to the while not included on the ivr
2 votes -
Custom Inbound Caller ID
Allow users / admins to change the way inbound Caller IDs appear on apps and phones. It would allow more flexibility in understanding who is calling and for whom.
5 votes -
Allow Admins to turn "Accept Call Queue Calls" on and off via Admin Portal for extensions
We can see if call queue members are available, busy, or unavailable but cannot turn the "Accept Call Queue Calls" feature on for extensions via the admin portal. Some of our extensions are desk phones and there is no way to login as the extension to turn that on
8 votes -
ability to choose device in call queue member to ring
Hi TeamRequesting feature to include ability to choose device to ring in call queue
3 votes -
Recording only 1 side of the conversation please
The customer is looking for a feature to record only 1 side of the conversation. Either the caller side or the recipient side.
3 votes -
Inbound caller ID for role over calls
A feature in which the role over calls will show over flow call queue name and not the call queue that roled over the call
3 votes -
Disable * 9 function for selected users
A feature to disable the * 9 function for muting calls for selected user extensions
3 votes -
Add and Delete users and user history easier
When an employee leaves we used to be able to delete the employee and then add the new employee under the same phone number. When we deleted the last time we were told we would have to pay for a new phone line. So now when an employee leaves we change the user to Teller or MSR until we hire another employee. When the new employee starts we edit the old user with the new user info and save. Well the new employee can see all of the old employees text messages, chats, vm's. Its really not professional. Need something…
4 votes -
Allow Admins to Log in as any User
In several interactions with RingCentral support, their techs have logged in as our users to see what they are seeing. I'd like the ability to do that myself, as we have many remote users and it is not always convenient to video call with them for issues. We also may be making configuration changes and want to see how they'll affect different users.
21 votes -
Parked calls should be routed back to Park Group
Once a parked call is not picked up by in the park location after several minutes. Calls should be routed back to the park group instead of routing back to the user
7 votes -
SMS Autoreply but on IVR Level
The current SMS autoreply is for user level only.https://www.ringcentral.com/apps/automatorYou can only send an autoreply from the direct number but not on the IVR menu number or phone numbers attached to the IVR menu.Please have that feature available
6 votes -
Needs to have more that 90days or to have extension on the call recording time in server and also wants to have recording sent directly ...
...to the customer each month. additional days for the data retention on call recording and also wants the recording to be sent automatically to the customer
3 votes -
Block Outbound calls for specific departments/site
Be able to block certain users in different departments to have calls with specific phone numbers. Example, when you have two tier of sales. Make sure people that attract users to your platform are not calling our premium users.
9 votes
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