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2183 results found

  1. Show the current IVR setup in a call flow diagram. Like from Main line to call queue, etc.

    1 vote
    How important is this to you?
  2. Google Voice has a safeguard (presumably to limit routing to automated systems) which detects when a call is being picked up too quickly so routing is unable to connect to any IVR in RC without pressing 1 (or any other digit) to accept the call.
    Two possible solutions may resolve this:
    1. Ability to delay call pickup time. (ideally assignable to a specific phone number within RC to resolve relevant forwarded calls, leaving the rest of inbound calls unaffected)
    2. Ability to direct RC to automatically press a button (dial a number) during call pickup, or at any time. (this…

    1 vote
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  3. Be able to block certain users in different departments to have calls with specific phone numbers. Example, when you have two tier of sales. Make sure people that attract users to your platform are not calling our premium users.

    8 votes
    How important is this to you?
  4. It would be very useful to be able to selectively choose which notifications across the system are enabled or disabled. For example, members added to queues receive an email that there were added. This is not necessary for us and it only clutters inboxes.

    10 votes
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  5. The Ability to disable a specific feature on the Admin Portal

    4 votes
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  6. Feature Behavior:As a super admin we should have the ability to restrict user extension to make changes on their own settings

    4 votes
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  7. We often are forced to program hard phones and ATA's with invalid e-mail addresses when bulk creating accounts. Once the e-mail invite is sent we lose the ability to assign credentials and activate the account. This is an important feature for us because periodically we remove unactive accounts to recycle licenses, and we fear we will remove legitimate devices that do not show they are in the activated state.

    12 votes
    How important is this to you?
  8. I am doing some auditing on the calls that our agents make to our customersSometimes our customer's call goes straight to their voicemail, but it seems that Ring central does not record this in the call recording - is it possible to set it so that any voicemails that we leave our customers are recorded please?

    1 vote
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  9. Adding the feature to allow multiple scanning instead of doing it one by one only as it will save a lot of time when using scan to fax

    5 votes
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  10. Manager over IT service desk would like to monitor calls that come into a specific call queue and not the individual user extensions (the manager does not want to accidentally monitor a user's personal call).

    16 votes
    How important is this to you?
  11. Once a parked call is not picked up by in the park location after several minutes. Calls should be routed back to the park group instead of routing back to the user

    6 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?
  12. option to activate call queues in bulk via Admin portal

    3 votes
    How important is this to you?
  13. He all, We would like to use the CNAM feature for Austrlian outbound calls. Currently this is not an option

    17 votes
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  14. Introduce a new feature to the Analytic Performance Report that allows users to apply a handle time filter specifically for instances when users are actively engaged in calls. This feature will differentiate between the handle time contributed by users during their active engagement on calls and the total call duration, including transferred calls. The objective is to enable the accurate calculation of user handle time during their active participation in calls.

    3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?
  15. -Admins would be able to just click on an extension and know when & who created said extension-Admins can currently look it up via Audit Trail but it is limited to 180 days

    1 vote
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  16. It would be nice to have an option to filter inbound faxes based on the topics they have and route them to specific extensions or numbers.

    1 vote
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  17. On our phone admin answer tree, we have several options that are announcement only. How can the caller get back to the main menu (or how do I set it up for the caller to get back to the main menu) after they hear the announcement?

    1 vote
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  18. I am requesting that we add a second round-robin that rings members in a randomized order.We use round robin call queues for incoming sales calls. However, the longest idle approach simply rewards the laziest sales person. Ringing the sales people in a randomized round-robin would make more sense.

    6 votes
    How important is this to you?
  19. ...ame to press 1 to accept calls. The user extension that uses a mobile number will hear the name of the Call queue group when accepting calls on his mobile phone so that he can easily determine what call queue group the call was routed to.

    1 vote
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  20. It works per user extension but not on call queue. it helps to determine the caller information

    1 vote
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