50 results found
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Real Time Monitoring for All Calls
It would be extremely helpful to be able to view all voice traffic in real time. When on Mitel I was able to see all steps each call took in real time. This was for all calls that hit the phone system not just contact center calls.
1 vote -
Paging System Activate on After Hours call to grab Employees Attention
We have an Employee line that can be called by employees to inform Managers of their absence if they will not be in.This line rings a single phone that often goes unnoticed by our night shift due to loud machinery. We would like to be able to have our overhead paging system ring in addition to this phone during specific hours, to grab our employees attention at night.
3 votes -
The capability to move a call queue member from Unavailable to Available.
Sometimes call queue members leave themselves unavailable. We would like the capability to make them available.
1 vote -
Ability to delete call recording without deleting entire call record
We made a business decision to no longer record all of our calls and to go back and delete all previous recordings. Without this feature, we are also going to lose all of the data/records associated with those calls.
3 votes -
Call queue forwarding
Forward call queue calls if not answered to another call queue.
1 vote -
Individual Call Log Reporting for each extension
Ability to generate a daily call log of each extension individually and separate from one another.
2 votes -
Change the call forwarding option of the mobile and desktop app
it seems like it should be an option to move around, like the others. Especially with people switching locations with the pandemic going on
3 votes -
report where you can see how many calls are coming into a call queue and who is answering the call. And how calls are being answerd by e...
...ach ext in the call queue. report where you can see how many calls are coming into a call queue and who is answering the call. And how calls are being answerd by each ext in the call queue
1 vote -
Record Calls Based on Department
We have different roles set up, for example Sales. We would like the to be able to listen to all sales calls but no other recordings.
1 vote -
Call Queues set on Simultaneous are able to answer more then one caller.
Call queues are able to see all unanswered clients and answer multiple clients at a time by putting the pervious client on hold to answer the next client.
1 vote -
multiple users can receive fax and voicemail from the main line
set up on the Admin portal where multiple users can receive fax and voicemail from the main line
2 votes -
Call log delivery feature -
Please consider improving the format of delivery of the call log from a zip/csv to an easily accessible excel or google doc editable format with one click.
1 vote -
Role to Allow Adding Users with Softphone but restrict purchasing desk phones
We would like our Phone System Admins to be able to add User licenses with the free softphones, but not have the ability to purchase desk phones.
1 vote -
Site settings
connect to external number directly from the site settings after hours...answering services
1 vote -
recovery folder for deleted SMS
can we add a recovery folder or deleted folder for SMS via RC app or online account
4 votes -
need to have more than 10 call forwarding to third party number
info@carolinareach.comneed to have more than 10 call forwarding to third party number for after hours
1 vote -
Requesting feature to add more that 3 members to a ring group and to ring at the same time
Requesting feature to add more that 3 members to a ring group and to ring at the same time
1 vote -
SMS - Pasting Multiple Numbers In the SMS To Field
I can not believe in this day and age that you want us to enter each individual phone number to send a text. I am an insurance agent and I pull a list of cancels that have about 75 numbers and want to send a text message out weekly as a group and I can not do that and have it sent to each individual person that is just plain CRAZY!! I didn't realize and when I did send the text people were really pissed off that they were getting responses from all my other clients Please add this feature…
4 votes -
allow desktop phones to use any number for caller id, at least numbers in the company
we have 2 phones in a room, I can get both phones to ring, but want calls returned to go to one phone to ring both
1 vote -
Send a fax
I just want to send a fax.. why so complicated compared to before?
2 votes
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