195 results found
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Company-Wide Disabling New feature tutorials for all users
Company-Wide Disabling New feature tutorials for all users. Currently, this can be disabled but it can only be disabled per app/user. We need to have this option for company-wide disabling.
15 votesAlready Exists ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone-- for this particular feature (the new feature tutorials pop up that can be disabled on a per user basis within the app) it is possible to have it disabled account wide by our product managers.
Please have your account admin reach out to your CSM to escalate to our apps team to have this option turned off on your account. If your account does not have a CSM, please have your account admin escalate to support and support can escalate internally.
Thank you!
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Please allow the ability to pull from the Global Address List in Office 365 - Settings/Calendar and Contacts
Please allow the ability to pull from all the Global Address Lists in Office 365. The calendar and contacts Office 365 sync option was available in the old app, however it is not available in the new unified RC app. The setting must give us the ability to select from the list of all Global address lists from the Calendar and sync option.
14 votesAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Global Address List is an option to select when allowing RingCentral access to Microsoft 365. Learn more here: https://support.ringcentral.com/article-v2/Managing-connected-accounts-in-the-RingCentral-app.html?brand=RingCentral&product=MVP&language=en_US -
Ability to use Emoji's in a Team Name
Currently unable to use any emoji in a Team Name. Would like to have that ability
8 votesHi all, thanks for this idea! The emoji on the team's name exists. Please update your app. Thank you!
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Add Jabra Headset Functions
I have Jabra Evolve2 85, Jabra Evolve 2 40, Jabra Pro 9470, and Jabra Speak2 40. Please add functionality so I can terminate or answer phone with answer/end button.
3 votes -
Case - Automate Alerts Notifying RC Tech Support When Attachments Are Added
It is really annoying when I have to go in and add a comment "Adding Attachments" when I attach screenshots, logs, and other information. This is a great opportunity for an automated notification once an attachment is added so customers don't need to.
20 votes -
Leave a fax icon on the side of the Desktop app in the new view.
I noticed that if I switch to the new view in the app, the fax icon disappears from the options on the left side of the page. I can still send a fax from the + options, but I can't figure out how to view sent or received faxes. This is fine for now, as I can turn off the new view, but I'm not sure how it will work once the new view becomes the only view, as I assume will eventually happen.
2 votesAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello, you're able to have the dedicated Fax tab again by: Turning the new layout switch back on,Go to "Customize" under the "More" menu on the left nav. Turn off the second setting from the top called "Unified Inbox" -
ActiveDirectory/Azure integration
It would be great to be able to sync email address, phone number and extension with a user's AD properties.
1 vote -
CALIFORNIA - Disable Call Recording Option on App
In California, it is illegal to record a phone conversation. Can this be an option on the Admin Portal wherein we can disable the button on the RingCentral app?
1 vote -
Add Feedback for Bulk Upload
I recently had to fill out the bulk upload template and upload it. I had to repeat this several times as it did not work, but I was given no information to let me know they failed. Adding a feature where you receive an email letting you know the below would be greatly beneficial. How many users were createdHow many users failed to be createdReason why they failed
2 votesAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
When using the Add Users in Bulk template, the final step in the upload process includes a field where you can enter the email addresses of people to whom a confirmation should be sent. (The account's super admin receives this notification by default.) This confirmation email contains the number of users that were created and the number that were not created. The file attachment in the confirmation email will note the errors encountered on the respective lines of any records that were not successfully created during the file processing. -
Ability to See Incoming Other Call Queue Ext Calls While on an Active Call
Includes Overflow Call Queue: If a user is a member of both the main queue and the overflow call queue he/she should have the ability to see that there's an incoming call for the overflow call queue while he is in an active call.
Ability to take another incoming call from another call queue while in an active call from the first call queue.
This increases awareness of the user to cater longer waiting people on queue which will benefit the helpdesk that needs to filter calls by urgency.
1 vote -
Add Krisp
Krisp is an AI-based audio processing software that offers real-time noise and voice suppression technology which will be really helpful to integrate with RingCentral.
1 voteAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
AI Powered background noise reduction is available for both Phone and Video: https://www.ringcentral.com/us/en/blog/reduce-background-noise/. -
The new layout makes it difficult to access Text Messages
I do not like the new layout because I cannot separately access text messages or see notification badges separately for text messages.
1 voteAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
In the new layout, the default is for Text to be in the Unified Inbox. If you prefer Text on its own tab, go to Settings >> Customize Tabs, and turn off the "Unified Inbox". -
How can I set up DO NOT DISTURB while I'm sleeping
My clients are hard at work all hours of the night and day, and while our company does offer 24/7/365 customer service, I am not part of that team. I would like a way to block calls from the phone app during certain times so that I am not awoke at 5AM by my clients. I don't want to use the main DO NOT DISTURB setting on my phone because I don't want to block my family from calling in an emergency.
2 votes -
Pausing, rewinding voicemiails
Either way of hard phone or app, provide users the ability to pause and rewind a voicemail.
3 votesAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This feature is available on the Desktop and Mobile apps. -
Send bulk messages
We need to be able to send messages to our entire team. More than 10 people. 20 would be ideal.
2 votes -
Bring Back the Separate Button to Block and Spam/Report Number on RC App
There are numbers that you just like to block and not report as spam.This is an existing feature prior to the new layout of the new version of the app. Separating block from spam/report as there are numbers that you just wish not to be bothered of for a few duration.
1 voteAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Once you click Block & Report, you will be prompted with a second screen and able to select Block Only. -
Delete all the mesage hisory in the RingCentral App
Delete all the mesage hisory in the RingCentral App
1 voteAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello, Admins are able to contact Support and use the data retention policy to delete data as needed. You can view the retention policy here: https://support.ringcentral.com/mvp/admin/company-account-settings/ringcentral-data-retention-policies.html. -
Video Tutorial on how ring central works and how to update the settings for new Users
Customer is a new users and he find the system difficult to understand most especially how it works
1 vote -
Ability to disable inbound faxing account wide
We use another solution to receive e-fax and were looking to disable the ability to receive fax on our lines.
7 votes -
More than 10 members of a ring group
All there to be more than 10 members of a ring group or allow call queues to flow from one to another if unanswered.
2 votes
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