2185 results found
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Ability of the system to include IVR when adding a custom rule based on called number
-Customer's request is not possible as the IVR ext is not yet included in the rule based on a dialled number-all the workarounds provided were declined by the customerthe phone number is currently assigned to the user custom rule created under the user to ring the IVR whenever they call the direct numberone of the options in the IVR is ringing back to the user
1 vote -
Option to backup the config on service web
We need the option to backup the configuration on the service web portal.
5 votes -
Create Audit Option to know if users use their RingCentral Account
This could be logging in. Also if they have received any calls in the last 90 days.
7 votes -
Feature to Enable: Only Super Admin Should Create Support Cases
Why is it useful? - To have an organized way of submitting and tracking support cases and to see the volume of the affected users on the account. Who would benefit from it? - RingCentral, IT supports, Super Admin.- Eliminates multiple duplicated cases by different non-Super Admin users. How should it work? - It can be added as role permission. This should be disabled by default for Standard users. Or can be a permission modifiable for custom roles.
8 votes -
Add a custom time length filter for call length.
This would be very helpful to me and other companies to pinpoint specific team member/department phone conversations. A time-length customization filter would allow targeting of VMs left, introductory prospecting calls, and help to understand what time length is a meaningful conversation for departments and team members.
4 votes -
Sync company directory with Desk Phones
Enable a way of controllyng deskphones from the admin portal, i contcated suport and there is not even a way to sync the compnay directory with our desk phone Poly Edge E550
8 votes -
Continuos ring to user Extension
Customer was looking forward to have the ability for the users Extension to continuosly ring instead on call loop on the same extension.
3 votes -
call log interpret
more detailed entries in call log like caller hung up and not just missed or stopped
1 vote -
Indicator if a person is speaking English or Spanish.
For Incoming calls, it would be great if we could see an indicator if the caller speaks English or Spanish.
2 votes -
Include the voicemail greeting to automatic call recording or the voicemail left
. We want a feature wherein the voicemail greeting that the caller heard on the call or before they left a voicemail should be included on the actual voicemail left. If the automatic call recording is turned on, we need the actual voicemail greeting that the caller heard to be included on it.
7 votes -
Service Status Notifications-Announcement Only Extension
Feature to have Service Status Notifications sent to a Message Only Extension or Announcement Only Extension
1 vote -
Allow the app to open in different windows to use two different company faxes with RC
We have two fax numbers with Ring Central and need to access both at the same time. It would be nice to open the app on two different windows to access each fax number individually at the same time.
1 vote -
Comment box for disclaimers of sort
to have a space for users to set their pre-set comments for faxing out instead of manually typing it per fax
1 vote -
Add the ability to forward call queue calls to announcement only
The customer wants to remove the ability of the caller to leave VM when no one answers from the call queue member and have an announcement option available just like the settings on users
1 vote -
Capability to configure the number of times a prompt is repeated in the IVR system? Also, to have the prompt stated just one time and ha...
...ve the option to send it to an external number when the caller enters no action.. Capability to configure the number of times a prompt is repeated in the IVR system? Also, to have the prompt stated just one time and have the option to send it to an external number when the caller enters no action.
2 votes -
option to view messages on admin portal
Is there any way I can get access to all users messages on an Admin Access which includes SMS and internal messages
6 votes -
Increase HUD and appearance feature to more than 100 extensions. At least 200.
I have maxed out the 100 number of HUD users. I need to add more since we are hiring people every day. All the agents are telling me that it is no possible. We really need to be able to see more than 100 in HUD. As of right now we at least need 130. Please increase number of appearance and HUD ussers.
7 votes -
make call handling rights more granular in roles
Please make call handling rights more granular in roles. For instance allow users to set direct forwarding but not change the personal business hour settings.
17 votes -
Use # and * in IVR to forward calls
A feature in the IVR menu to add an option when # and * in Default IVR Settings to select a call forwarding option to call queue, user extension, and message only extension
1 vote -
We would like to be able to see incoming or missed calls as well as any SMS messages being sent by the user.
We would like to be able to see incoming or missed calls as well as any SMS messages being sent by this user.
1 vote
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