2184 results found
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Feature to forward the voicemail to a different platform such as Klara
instead of the VM being stored on RingCentral, another platform will handle the call and route directly to the platform's VM system. We are using Klara, if that helps.
1 vote -
SMS notification system with an attachment
The customer is requesting if it would be possible to create SMS notification for an extension including the attachment attachment
2 votes -
Just keep ringing the mobile and desktop app
Just keep ringing the mobile and desktop appCustomer dont want to have the play announcement or voicemail thing.75seconds is not enough as per the customer
3 votes -
Increase SMS Logs in the Admin Portal to at least a year
Would be better if we could retrieve sms logs for at least a year on the admin portal as we can only retrieve 90 days worth of data.
11 votes -
Allow the option to disable 2FA on Entire Account
There should be an option to disable 2FA on the entire account. 1. we do not want Ringcentral to tell us what is safe and what is not. especially when it comes to user accounts that are restrict to their daily activities. 2. we are a medical facility. there is a strict line of personal device usage at our location. by forcing a 2fa, you are making the employee to attach their personal device to a company asset. I do not think people at RC think this through
7 votes -
Import Multiple Grouped Contacts
Import Multiple CSV files with 500+ Contacts each into separate groups.Then send bulk SMS per group through the App.It seems that the only option right now is to import the contacts to a general list, and have to manually add them to a group one at a time.
1 vote -
Account Call Flow Diagram
Show the current IVR setup in a call flow diagram. Like from Main line to call queue, etc.
1 vote -
Block Outbound calls for specific departments/site
Be able to block certain users in different departments to have calls with specific phone numbers. Example, when you have two tier of sales. Make sure people that attract users to your platform are not calling our premium users.
8 votes -
System Notifications - Selectively Enable/Disable
It would be very useful to be able to selectively choose which notifications across the system are enabled or disabled. For example, members added to queues receive an email that there were added. This is not necessary for us and it only clutters inboxes.
10 votes -
The Ability to disable a specific feature on the Admin Portal
The Ability to disable a specific feature on the Admin Portal
4 votes -
Restriction for User Extension
Feature Behavior:As a super admin we should have the ability to restrict user extension to make changes on their own settings
4 votes -
Ability to Assign Credentials and Activate Users after invite e-mail has been sent
We often are forced to program hard phones and ATA's with invalid e-mail addresses when bulk creating accounts. Once the e-mail invite is sent we lose the ability to assign credentials and activate the account. This is an important feature for us because periodically we remove unactive accounts to recycle licenses, and we fear we will remove legitimate devices that do not show they are in the activated state.
12 votes -
Voicemails left for outbound calls to be recorded.
I am doing some auditing on the calls that our agents make to our customersSometimes our customer's call goes straight to their voicemail, but it seems that Ring central does not record this in the call recording - is it possible to set it so that any voicemails that we leave our customers are recorded please?
1 vote -
Multiple Scan to fax
Adding the feature to allow multiple scanning instead of doing it one by one only as it will save a lot of time when using scan to fax
5 votes -
Add ability for call queues to be added to call monitoring groups
Manager over IT service desk would like to monitor calls that come into a specific call queue and not the individual user extensions (the manager does not want to accidentally monitor a user's personal call).
16 votes -
option to activate call queues in bulk via Admin portal
option to activate call queues in bulk via Admin portal
3 votes -
"Enhancement of Analytic Performance Report with Call Handle Time Filtering"
Introduce a new feature to the Analytic Performance Report that allows users to apply a handle time filter specifically for instances when users are actively engaged in calls. This feature will differentiate between the handle time contributed by users during their active engagement on calls and the total call duration, including transferred calls. The objective is to enable the accurate calculation of user handle time during their active participation in calls.
3 votes -
Report Summary of Blocked numbers
Get a report for all blocked numbers from each user and an overall list
6 votes -
Extension Creator and Date of Creation
-Admins would be able to just click on an extension and know when & who created said extension-Admins can currently look it up via Audit Trail but it is limited to 180 days
1 vote -
Filter Faxes based on the Topic
It would be nice to have an option to filter inbound faxes based on the topics they have and route them to specific extensions or numbers.
1 vote
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