2185 results found
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Call Queue Caller Prioritization
We would like to have the option to prioritize some callers/numbers in the Call Queue, where in Call Queue members can answer them immediately, regardless of whether they are available or busy.
3 votes -
Add ability for call queues to be added to call monitoring groups
Manager over IT service desk would like to monitor calls that come into a specific call queue and not the individual user extensions (the manager does not want to accidentally monitor a user's personal call).
16 votes -
option to activate call queues in bulk via Admin portal
option to activate call queues in bulk via Admin portal
3 votes -
Enable bulk limited extensions
Enable bulk limited extensions
2 votes -
"Enhancement of Analytic Performance Report with Call Handle Time Filtering"
Introduce a new feature to the Analytic Performance Report that allows users to apply a handle time filter specifically for instances when users are actively engaged in calls. This feature will differentiate between the handle time contributed by users during their active engagement on calls and the total call duration, including transferred calls. The objective is to enable the accurate calculation of user handle time during their active participation in calls.
3 votes -
Extension Creator and Date of Creation
-Admins would be able to just click on an extension and know when & who created said extension-Admins can currently look it up via Audit Trail but it is limited to 180 days
1 vote -
Filter Faxes based on the Topic
It would be nice to have an option to filter inbound faxes based on the topics they have and route them to specific extensions or numbers.
1 vote -
Ability to assign any digital number from the account to a Message only extension
The customer would like to assign an unused digital number to the Message-Only extension in his account.
2 votes -
Have an option always ring on RC app desktop to ring indefinitely
The setting "Always Ring" would only ring for 6 rings/ 30 seconds. It would also be great if we have the option to have it ring indefinitely.
4 votes -
Feature request to have an option when the call is routed to a mobile number they will hear an automated message saying the call queue n...
...ame to press 1 to accept calls. The user extension that uses a mobile number will hear the name of the Call queue group when accepting calls on his mobile phone so that he can easily determine what call queue group the call was routed to.
1 vote -
Option in call queue inbound calls to show the contact information that is added on the report logs.
It works per user extension but not on call queue. it helps to determine the caller information
1 vote -
Allowing to use the main number as a direct number
Customer is suggesting to have the main number to be appearing on everyone's desk phone as if it's an additional direct number to all users
1 vote -
Set 5 random audios for greetings
Everytime a call come in, they can hear different greetings while connecting to the members, this could be quite useful for companies that have so many customers calling in.
1 vote -
A feature request so that we will have an option under call queue handling wait settings, to have unlimited wait time on the queue.
If this feature is activated when customers are waiting on the queue they will have the option to wait in the queue not sending them to voicemail so that they will not wait again in the queue.
1 vote -
Template to Change Emergency Response Location for User's Phone
It would be better if we can have a template to add/change emergency response location per user in bulk using a template in the admin portal especially if they are all working in the same location and has the same emergency response location address.
7 votes -
Tiktop Integration
Tiktok is a primary mode of search and communication for whole generations. Allow RC to integrate with Tiktok the way it integrates with FB, Instagram, X, etc.
1 vote -
Feature Request: Dual Voicemail Storage Integration
Feature Description: Currently, voicemails are stored either on Microsoft Teams (PBX) or the RingCentral server (RingCentral portal). The request is to enable the simultaneous saving of voicemails on both platforms for enhanced accessibility and convenience.Feature Implementation:Dual Storage Integration: Enable a configuration setting allowing voicemails to be saved on both the MS Teams (PBX) and the RingCentral server (RingCentral portal) simultaneously.User Configuration: Provide users the option to choose whether they want their voicemails stored on both platforms or prefer a single storage location.Seamless Syncing: Ensure that voicemails stored in both locations are synchronized in real-time, ensuring users have access to the…
1 vote -
Add Shared line on a User Extension's Call Handling.
The customer would like the Shared line to be added on the Call Handling of a User Extension. Once the Main Company number is dialed when a user extension has been selected they want to be able to include the Shared line on the Call Handling of a user extension to ring which is currently not working.
2 votes -
Allow an option for IVR Menus to send a text message upon clicking a number
It would be great if there was an option to allow callers to click a number and receive a link to a knowledge base or form to gather information.
7 votes -
Capability to change the default phone number without choosing from the available numbers in the dropdown option for the user
Capability to change the default phone number without choosing from the available numbers in the dropdown option for the user
1 vote
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