2181 results found
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Requesting For Phone Numbers To Be Searchable At 411.com
The customer would like to have the option to include their phone number to be searchable under 411.com currently, we informed them of the limitation of the company directory listing -
Can the number be searched in 411.com? No. The listing currently doesn't include 411.comhttps://rc.lightning.force.com/lightning/r/Knowledge__kav/ka1Hr000000kCKfIAM/view
4 votes -
Template to Change Emergency Response Location for User's Phone
It would be better if we can have a template to add/change emergency response location per user in bulk using a template in the admin portal especially if they are all working in the same location and has the same emergency response location address.
6 votes -
all settings should show under auto receptionist
customer suggestion to have a simpler set up where all settings can be changed and edited under a single tab ( auto receptionist ) or an option that can easily be used by small company, some users especially non techy having hard time to navigate if there are ivr or call queue involved into the settings. It would be better if those settings can be found under auto receptionist and no need to go to other tabs to make these changes
1 vote -
Alerts when a specific extension is dialed
I would like to have alerts setup similar to the 911 alerts when a specific extension is dialed. For example, if I dial extension 3228, I would like an email and text alert sent to designated people.
2 votes -
Mass SMS to employees
I would like to be able to add an employee group, BUT send the SMS out as individual texts to different employees.
3 votes -
Record outbound calls for call queues and paging groups
Customer is requesting to have a feature that outbound calls coming from user that is part of a call queue and uses the call queue number as the caller outbound ID to be recorded as call queue call same with paging groups. As of now, calls made by the user that is part of the call queue is recorded as a user
4 votes -
After Hour Rule for Fax
Have the capability to set an After-Hour rule for faxes to be received by a specific user
1 vote -
Provide the ability to get history of hardphone online/offline status
Add to the audit trail report or create in Analytics the ability to see the history of when a hardphone/deskphone has gone offline and come back online.
15 votes -
Voicemail-to-text feature can be archived
Customer wanted to have the feature wherein the Voicemail-to-text feature can be archived.
4 votes -
Notes section for general settings, IVRs, call queues, individual extensions
My company has many locations that serve various purposes. Each with their own hours, IVRs, preferences, call queues depending on what that location does. The settings on the IVRs and call queues can change depending on the time of year and as the seasons change. For example, in the Spring, some locations want to bypass the IVR and have callers go directly into a queue because call volume spikes. But when Fall comes around, they want to go back to the IVR with the menu. We have multiple admins that manage the phone system with different levels of proficiency. While…
7 votes -
Reset Extension to send New Welcoming email for new set up
Reset Extension to send New Welcoming email for new set up
3 votes -
List of existing Kbis for number request
Have the list of Kbis already available to request numbers. The customer must always send the same Kbis. If there were a list of valid items, this would enable multi-company customers to better manage their fleet.
1 vote -
Ability of the message-only-extension to receive SMS
it would be best if we have the option to use the message-only-extension as the fax and SMS recipient
1 vote -
Call forwarding history
It would be great if we had the option to view the call-forwarding history of the account prior to updating the call-forwarding in the online account.
1 vote -
see all direct call forwardings in (downloaded) user list
it would be nice to see all direct call forwardings in user list (and/or exported user list) and also to see if an custom forward rule is active and to override quickly the direct forwardings in bulk.
14 votes -
Add IVR and Fax Option on Essential Plans
Add IVR and Fax Option on Essential Plans
4 votes -
New Fax Message To (Extension Name)
When a fax comes in and sent on a specific extension, they will see on email subject the name of the recipient or specific extension who received it.
1 vote -
Receives 1 notification for both voicemails of two extension
Is there any way to fix it to where and extension only receives 1 notification for both voicemails of two extension
1 vote -
Bulk import unprovisioned phones into ServiceWeb
Use case: The customer has a few 100 phones they want to import into the RingCentral Service Web so that they can streamline the provisioning process. Feature request: Add a "Bulk import" option to Service Web that allows customers to upload device Serial Numbers and align them to a device model type without assigning an MVP license or DID. That way the phones show up in the system as fully "unprovisioned"
6 votes -
Extra options on Dial-By-Name Directory for users who's 1st names fall under same key combination
We have users with names falling under the same key combination, but different 1st names; for example, Sue, Stephanie, Stephen, and Steve all have the same key combination 783.Before the DBN gets to Sue, we have to cross all these names.We would like to have an option to skip to Sue for example.
2 votes
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