2184 results found
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"Enhancement of Analytic Performance Report with Call Handle Time Filtering"
Introduce a new feature to the Analytic Performance Report that allows users to apply a handle time filter specifically for instances when users are actively engaged in calls. This feature will differentiate between the handle time contributed by users during their active engagement on calls and the total call duration, including transferred calls. The objective is to enable the accurate calculation of user handle time during their active participation in calls.
3 votes -
Extension Creator and Date of Creation
-Admins would be able to just click on an extension and know when & who created said extension-Admins can currently look it up via Audit Trail but it is limited to 180 days
1 vote -
Filter Faxes based on the Topic
It would be nice to have an option to filter inbound faxes based on the topics they have and route them to specific extensions or numbers.
1 vote -
Ability to assign any digital number from the account to a Message only extension
The customer would like to assign an unused digital number to the Message-Only extension in his account.
2 votes -
Have an option always ring on RC app desktop to ring indefinitely
The setting "Always Ring" would only ring for 6 rings/ 30 seconds. It would also be great if we have the option to have it ring indefinitely.
4 votes -
Feature request to have an option when the call is routed to a mobile number they will hear an automated message saying the call queue n...
...ame to press 1 to accept calls. The user extension that uses a mobile number will hear the name of the Call queue group when accepting calls on his mobile phone so that he can easily determine what call queue group the call was routed to.
1 vote -
Option in call queue inbound calls to show the contact information that is added on the report logs.
It works per user extension but not on call queue. it helps to determine the caller information
1 vote -
Allowing to use the main number as a direct number
Customer is suggesting to have the main number to be appearing on everyone's desk phone as if it's an additional direct number to all users
1 vote -
Set 5 random audios for greetings
Everytime a call come in, they can hear different greetings while connecting to the members, this could be quite useful for companies that have so many customers calling in.
1 vote -
A feature request so that we will have an option under call queue handling wait settings, to have unlimited wait time on the queue.
If this feature is activated when customers are waiting on the queue they will have the option to wait in the queue not sending them to voicemail so that they will not wait again in the queue.
1 vote -
Tiktop Integration
Tiktok is a primary mode of search and communication for whole generations. Allow RC to integrate with Tiktok the way it integrates with FB, Instagram, X, etc.
1 vote -
Feature Request: Dual Voicemail Storage Integration
Feature Description: Currently, voicemails are stored either on Microsoft Teams (PBX) or the RingCentral server (RingCentral portal). The request is to enable the simultaneous saving of voicemails on both platforms for enhanced accessibility and convenience.Feature Implementation:Dual Storage Integration: Enable a configuration setting allowing voicemails to be saved on both the MS Teams (PBX) and the RingCentral server (RingCentral portal) simultaneously.User Configuration: Provide users the option to choose whether they want their voicemails stored on both platforms or prefer a single storage location.Seamless Syncing: Ensure that voicemails stored in both locations are synchronized in real-time, ensuring users have access to the…
1 vote -
Allow an option for IVR Menus to send a text message upon clicking a number
It would be great if there was an option to allow callers to click a number and receive a link to a knowledge base or form to gather information.
7 votes -
Capability to change the default phone number without choosing from the available numbers in the dropdown option for the user
Capability to change the default phone number without choosing from the available numbers in the dropdown option for the user
1 vote -
Use New Zealand number as substitute caller ID for Australia accounts
RingCentral Australia account want to use their New Zealand numbers as a substitute Caller ID.
3 votes -
to remove the blocked option on outbound caller ID on admin portal
to remove the blocked option on outbound caller ID on admin portal for all users as cx doesnt want to his users to have this option
11 votes -
Capability to masked the phone numbers when making an outbound call and only allow the recipients to see the caller ID name
Capability to masked the phone numbers when making an outbound call and only allow the recipients to see the caller ID name
1 vote -
Caller ID for Multi-Site
We have the same staff calling from multi-sites and need to be able to allow toggle between both sites caller-id's as the main numbers.
14 votes -
Allow overlap custom rule from main number and user extension
Right now, main number is assign to a user extension then from user extension, we've created custom rule to ring all devices. I don't want to assign main number to a call queue since it will not allow the user to answer multiple calls at the same time. But the problem is when a caller calls our main number and press direct extension, if main number is assign to a user extension, then it will adapt the bahavior I've created under custom rule of that extension which is, it will ring all the devices instead of ringing just my phone…
1 vote -
Archiving call recordings made prior to installing archiver
We installed the archiver approximately 30 days after we installed RC and learned, unfortunately, that the call recordings prior to installation are unable to be archived. It would be great to have a manual way to save those calls or set date parameters for the archiver.
5 votes
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