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  1. We are trying to setup a call flip in the admin portal to flip a call to a announcement only extension this option is not available as the announcement only extension is not populating in the forwarding under User> User with extension> 101> Phone> incoming call rules> Incoming calls> Add number or Co-worker

    It would be better if we can set a call to be flipped to a announcement only extension

    1 vote
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  2. Looking for an option to Allow call queue members to change their availability for the specific queue
    since once every call queue is set to Allow for "Allow members to change their availability for this specific queue" it is applicable to all the current member of the call queue and cannot be modified per member.

    3 votes
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  3. Customer wants to have the option to create a user extension with the option to select a one word for name field instead of two having name fields for first name and username.

    2 votes
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  4. Bulk action or script on Disabling enforced SSO

    Query on Disabling enforced SSO and password reset

    We've been evaluating our disaster recovery (DR) plan for our single sign-on (SSO) system. In the event of an SSO outage, several key applications would be affected. This would include.

    To maintain access for users during an SSO outage, we've identified the following steps for RingCentral:

    1.Disable Enforced Single Sign-On: Temporarily disable enforced single sign-on for each affected user.
    2.Reset User Passwords: Reset the passwords for these users and send them to their respective email addresses.

    We're seeking a more efficient method to implement…

    2 votes
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  5. To view and assign Call log permissions for managers to view only their Agent' phone calls

    1 vote
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  6. Instead of showing the numbers such as the main number as the desktop and mobile app and direct number as desk phone. why not specify the word App or Phone to determine where the call is being routed and accepted to.

    1 vote
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  7. To customize the information shared in voicemail email notifications for message-only extensions, we propose the following enhancements:

    The ability to choose whether the UC called number or the originating called number is displayed.
    An option to show the originating called/dialed number, particularly when the call originates from RingCX and is forwarded to the message-only extension.

    These improvements would allow recipients of VM notifications to identify when the message relates to their RingCX account, especially in cases of calls forwarded or transferred to their UC Message only extensions.

    1 vote
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  8. I have contacted support and inquire about a feature that we can apply to a call queue where we can prioritize a member to receive more calls than other member of the call queue, it would be helpful for our company if there is a feature like this that we can setup

    2 votes
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  9. Currently, the Business Analytics portal for call records only has the option to filter Widgets by Users, Queues, Queues Agents, User Groups, Departments and IVR's. Would like to have the phone number added in the filtering options.

    1 vote
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  10. Currently the directory integration system only works under very specific circumstances. One roadblock is the license requirement, the other is the mobile number format.

    It'd be much easier to manage licensing, etc if we were able to add/remove licenses after the user was sync'd, not at the same time.

    If I have a management user that doesn't require an MVP license but wishes to see reports we need to manually create them in RC and then to enable them to use our SSO via AAD we need to add them to the group that sync's, but that won't always work…

    0 votes
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  11. have contacted support and was informed that in the IVR menu the only option we have to repeat the menu is set only to the # and * keypress, we would like to designate this to a number keypress which is not available currently in the option

    2 votes
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  12. Performance Report segregated by site for the last 3 months

    2 votes
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  13. Be able to update the Name of CCRN Numbers via API using the Admin portal page.

    The customer needs to have the option to name the CCRN via API configuration.

    2 votes
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  14. REDUCE WIDTH OF MESSAGE FOLDER/SIDE MENU - RC App (Desktop: Windows (x64) app.ringcentral.com)
    The Message Menu could be thinned by almost an inch, and smaller fonts can be used to increase the width of the Conversations on the right.
    I have multiple windows open on 2-monitors limiting my display area. The Message Menu hides if I reduce the width of the window to 9" or less. It would be nice if I could see the Message Menu AND the Conversations in Chat within a 6"-8.5" width window.
    Thanks

    1 vote
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  15. I'd love to see a way to "lock" a phone number in the Admin Portal so that it cannot be accidentally deleted. Maybe role-based number deletion, or a PIN that is required to delete "important" numbers?

    We have 1000+ numbers in our account and do not want to kill a critical Site number that has been in use for 50 years if we can avoid it.

    2 votes
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  16. On Billing > Overview > Usage Info, for Fax-only accounts, it should show number of pages instead of plan minutes.

    1 vote
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  17. Option to add the shared line extension to the presence status of the user's extension

    2 votes
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  18. A feature in which the caller will announce their name then the call will forward directly based on the announced name. For example, caller announced Rchee then the call will forward directly to extension 101

    2 votes
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  19. Current behavior:
    - UK/EMEA accounts does not have option to add text number in receiving voicemail notification for both Advance and Basic
    - this feature is only available for NA/CA accounts

    Desired behavior:

    option in User > Notifications > messaging notification > Received Text Messages to set SMS carrier and SMS number to receive notification for voicemail

    Steps to reproduce:
    1 RingCentral Admin
    2 Users > Users with Extensions > Select User
    3 Notificatons tab > Messaging Notifications
    4 Received Text Messages
    5 Advance or Basic
    6 option to select SMS carrier and add SMS number for SMS/text notification for…

    1 vote
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  20. Allow RC messaging to Archived

    3 votes
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