2184 results found
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Template to create custom rules for General Settings, IVR Menus and call queues
A custom template that would allow admin to create General Settings, IVR Menus and call queues. Understood that this would only be specific dates and actual manual routing would need to done but this would be helpful.
1 vote -
Limit the phone time for limited extension.
The customer wants to have the ability to limit the phone time for the limited extension when on a call.
1 vote -
Set military base as Emergency Response Location
I tried to reach your support and asked a military base to become our ERL. But, they mentioned that it's not valid since it doesn't have a building or a house number. This is very important to us because the wounded soldiers are being sent to this base and if ever a 911 call is needed it should be the correct coordinates.
1 vote -
Provide specific requirements for "Description" and "How are you obtaining consent" fields in TCR registration form.
TCR business SMS registration checklist does not specify the requirements for these fields. My registration was unsuccessful because they viewed the "Description" field as having insufficient details of how I'm obtaining consent to send SMS even though I specified that the customers will initiate all SMS communication in the "How are you obtaining consent field".
1 vote -
Zero dialing per user ext
Currently, the generic call flow if some caller to our main IVR presses 0, the call gets routed to voice greeting.
Now, with the newly added number (905) 418 3526, we do not want the same call flow if some caller dials "0". Instead we want the call to go to its designated mailbox, if caller dials "0"
7 votes -
Create a banner on the 10DLC TCR Registration page to notify Admins that business EIN is not available to Ring Central for a couple of w...
...eeks.. No where on the page is there any warning of grace period and if it's known information within the organization they should list that on relevant pages.
1 vote -
RC app usage reports
from the admin console, is there a way for me to tell who has logged into and used the mobile app? i want to get some usage stats
1 vote -
Please add end call time to call logs in order for us to track the users call.
We want to see the end time of our users to the customers that they are talking to.
1 vote -
Sync RingCentral numbers to Active Directory User properties
Syncing RingCentral numbers to the associated accounts that are connected through Active Directory in order to fill out the telephone field in User properties. This will help in automating the lengthy process of manually entering these details for each user, especially effective for companies with a lot of employees
2 votes -
Request to include a custom rule settings in a Fax-only account to Forward Fax Number to Third-Party Fax Number
This is useful if they need to forward the fax to a third party provider
3 votes -
Line keys | An option to pick up a call on hold of those extensions assigned to line key 4 and above
Option yet to press or like a command to pick up a call on hold of those extensions assigned to line key 4 and above if the device only has three line keys available (eg. Cisco SPA-303 Desk Phone)
3 votes -
Option to disable Require unique email IDs when adding users
Instead of using a dummy email address when adding user extension, it will best to have an option to disable 'Require unique email IDs' and add user extensions with the same email addresses
7 votes -
Ability to add admin app to ring with the ring groups
ability to add the super admin app to ring with the user's app
1 vote -
Increase Welcome email validity to 14 days
Please find time to increase the Welcome email's validity from 48 hours to 10 days. This will give customers ample time to receive the email and set up their accounts. Some customers are having a hard time activating the accounts after the welcome email has expired.
16 votes -
Allow users from the company domain to create acounts
It is much easier for us if any users within our company email domain @stretchlabhawaii.com can create a new RingCentral account.
1 vote -
Rearrange the rows in Directory at the Ring Central portal
customer said he used to be able to rearrange the layout in the Company directory. He said he wants to change the layout of the page & rearrange the rows.
1 vote -
Capability to delete a specific recording without the need to delete the call log
Capability to delete a specific recording without the need to delete the call log
2 votes -
Call queue: Need phone not to ring again for 1 min after declining call
When declining a call on my desk phone or iOS app, it will immediately ring again. I need for there to be a 1 min delay for it to ring back.
2 votes -
Stop receiving voicemails about TCR registration
their account is campaign and brand registeredtheir numbers are all linked to the campaign but they are still getting voicemails about incomplete registration
4 votes -
Add Unassigned Phone from User Page
Currently we have 200+ "unassigned" phones in our account. There is no way to add these to a User from the User's "Phones" page. We can buy phones, or add the app, but can't provision an existing "unassigned" phone, on the User's Phone's page.If we want to provision an unassigned phone we have to pull up the phone in Phones & Devices and then do setup and assign. This isn't intuitive and should exist both in Phones & Devices, AND on the User's Phones page.
3 votes
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