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Phone & Messaging

Phone & Messaging

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2047 results found

  1. would love to have the ability to stop pending outbound faxes from the call log

    1 vote

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  2. We have the same staff calling from multi-sites and need to be able to allow toggle between both sites caller-id's as the main numbers.

    9 votes

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  3. Since email and sms are insucure methods of authenticating, it would be great to allow the use of authenticator apps such as Google Authenticator or 1Password to create the one time codes. [https://www.techtarget.com/searchsecurity/definition/time-based-one-time-password-TOTP]

    2 votes

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  4. The ability to automatically change a number on the admin portal

    2 votes

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  5. I wish to be able to create a subscription to deliver weekly reports based on a specific queue and date range, which includes ALL calls (answered and missed), including the expanded trail of each call. Unfortunately, Performance Reports in Analytics only produces answered calls and does not include missed calls.

    2 votes

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  6. I want to send a first text manually but I want it to also trigger a series of automated text that go out after wards for marketing purposes. The first text is an introduction with follow up text designed to inform customers and / or to get them to opt in to an email / text list campaign.

    1 vote

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  7. We would like to see our billing invoice to include the itemized usage for every user extension.

    1 vote

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  8. It would be nice to be able to monitor how many people are waiting in a certain call queue group and what the average wait time for that group is. This would be helpful for assigning users to different queues they dont normally handle when wait times are high.

    1 vote

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  9. Caller would like not to show the caller ID name on the extension when receiving calls.Example:Caller ID name should only show on the main super admin extension when receiving calls and on the other extension should only show number.

    1 vote

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  10. Customer would like have the option disable the ringing or greeting of the dialed number. Ringing and Greeting overlaps with his Automatic Call Recording announcement.

    1 vote

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  11. A company may use other services for video meetings, chat, etc. Please allow admins to disable certain MVP features for all users

    8 votes

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  12. Wants to have an available reports that will show the caller id number set up for all users

    3 votes

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  13. Capability to delete a specific recording without the need to delete the call log

    1 vote

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  14. When declining a call on my desk phone or iOS app, it will immediately ring again. I need for there to be a 1 min delay for it to ring back.

    1 vote

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  15. Hello everyone, I am extremely excited out your auto IVR that handles your public calls initially. I would be interested in having that service for our business as it is interactive with clients. Let me know if you plan to roll it out to your Ringcentral clients. Thank you

    4 votes

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  16. Customer adding more than 500 numbers for the Caller ID options in the Custom rule and wanting to have more capacity as they were econutering "internal error occured" .

    3 votes

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  17. It would help the members of the call queue or call queue managers to see who among the users that are part of the call queue group is doing an outbound calls even though they do not have a super admin access for company call logs specially if the super admin does not allow the members of the call queue to see the call logs of the other users that is not part of the call queue group and even though that there is no direct number assign in the call queue group.

    3 votes

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  18. Currently, Mitel BB424 is not compatible with Mitel IP485G. Hoping that the device can be provision with Mitel IP485G in the future.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. We would like to have an on-hold indicator for our customer facing users, that use the softphone app. This would give them an alert at a certain interval reminding them they have a caller on-hold, if the caller has been on hold past a certain amount of time.

    4 votes

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  20. Customer wants to be able to Run Call Logs Report and filter by Number Type (Toll Free)

    2 votes

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