2185 results found
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Request to include a custom rule settings in a Fax-only account to Forward Fax Number to Third-Party Fax Number
This is useful if they need to forward the fax to a third party provider
3 votes -
Line keys | An option to pick up a call on hold of those extensions assigned to line key 4 and above
Option yet to press or like a command to pick up a call on hold of those extensions assigned to line key 4 and above if the device only has three line keys available (eg. Cisco SPA-303 Desk Phone)
3 votes -
Ability to add admin app to ring with the ring groups
ability to add the super admin app to ring with the user's app
1 vote -
Increase Welcome email validity to 14 days
Please find time to increase the Welcome email's validity from 48 hours to 10 days. This will give customers ample time to receive the email and set up their accounts. Some customers are having a hard time activating the accounts after the welcome email has expired.
16 votes -
Allow users from the company domain to create acounts
It is much easier for us if any users within our company email domain @stretchlabhawaii.com can create a new RingCentral account.
1 vote -
Rearrange the rows in Directory at the Ring Central portal
customer said he used to be able to rearrange the layout in the Company directory. He said he wants to change the layout of the page & rearrange the rows.
1 vote -
Reports to generate the caller id number set up for all users
Wants to have an available reports that will show the caller id number set up for all users
5 votes -
Capability to delete a specific recording without the need to delete the call log
Capability to delete a specific recording without the need to delete the call log
2 votes -
Call queue: Need phone not to ring again for 1 min after declining call
When declining a call on my desk phone or iOS app, it will immediately ring again. I need for there to be a 1 min delay for it to ring back.
2 votes -
Stop receiving voicemails about TCR registration
their account is campaign and brand registeredtheir numbers are all linked to the campaign but they are still getting voicemails about incomplete registration
4 votes -
Add Unassigned Phone from User Page
Currently we have 200+ "unassigned" phones in our account. There is no way to add these to a User from the User's "Phones" page. We can buy phones, or add the app, but can't provision an existing "unassigned" phone, on the User's Phone's page.If we want to provision an unassigned phone we have to pull up the phone in Phones & Devices and then do setup and assign. This isn't intuitive and should exist both in Phones & Devices, AND on the User's Phones page.
3 votes -
to separate the vm and fax notification
to separate the vm and fax notification
8 votes -
Requesting For Phone Numbers To Be Searchable At 411.com
The customer would like to have the option to include their phone number to be searchable under 411.com currently, we informed them of the limitation of the company directory listing -
Can the number be searched in 411.com? No. The listing currently doesn't include 411.comhttps://rc.lightning.force.com/lightning/r/Knowledge__kav/ka1Hr000000kCKfIAM/view
4 votes -
Forward to another extension when DND is enabled
I want to be able to Forward to another extension when DND is enabled. At least user knows if they turn on DND, their calls may be answered by someone else.
10 votes -
all settings should show under auto receptionist
customer suggestion to have a simpler set up where all settings can be changed and edited under a single tab ( auto receptionist ) or an option that can easily be used by small company, some users especially non techy having hard time to navigate if there are ivr or call queue involved into the settings. It would be better if those settings can be found under auto receptionist and no need to go to other tabs to make these changes
1 vote -
Alerts when a specific extension is dialed
I would like to have alerts setup similar to the 911 alerts when a specific extension is dialed. For example, if I dial extension 3228, I would like an email and text alert sent to designated people.
2 votes -
Mass SMS to employees
I would like to be able to add an employee group, BUT send the SMS out as individual texts to different employees.
3 votes -
Record outbound calls for call queues and paging groups
Customer is requesting to have a feature that outbound calls coming from user that is part of a call queue and uses the call queue number as the caller outbound ID to be recorded as call queue call same with paging groups. As of now, calls made by the user that is part of the call queue is recorded as a user
4 votes -
After Hour Rule for Fax
Have the capability to set an After-Hour rule for faxes to be received by a specific user
1 vote -
Provide the ability to get history of hardphone online/offline status
Add to the audit trail report or create in Analytics the ability to see the history of when a hardphone/deskphone has gone offline and come back online.
15 votes
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