676 results found
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Check ALL users who have Automatic Call Recording (in Bulk)
Automatic Call Recording
2 votes -
option in admin portal to check, history of direct number assigned to a call queue, information that will show if call queue is in used
option in admin portal to check history of direct number assigned to a call queue, information that will show if call queue is in used
1 vote -
Recording Prompt - Number History
I was recently informed that when we record a prompt via Phone Call, there is no way to delete a number from the history even if the extension has been long deleted.
It would be best if there's a way to automatically remove an extension from the history if the extension is no longer listed as a user.1 vote -
Use Virtual number/Substitute Caller ID number for call forwarding
Have an option to use the Virtual number for call forwarding Or use substitute caller ID number as call forwarding number in the RingCentral Admin portal.
1 vote -
Outbound Branded Calling Feature | First Orion
Hi there! I just had a quick question.. I am trying to use first orion to register my business so that my RingCentral phone numbers will show the business name when my agents outbound. They are asking for me to select a Service Provider but RingCentral does not come up as an option.
2 votes -
Different phone numbers assigned to 1 extension can send email notification to different email address
Customer have 3 phone numbers assigned to his extension and when someone leave voicemail notification it will send the email notification to different email address on each number
4 votes -
Access to speed dial settings for a RC user's polycom desk phone in the RC admin portal.
Looking for an option to access to speed dial settings for a RC user's polycom desk phone in the RC admin portal.
5 votes -
1 vote
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Real time syncing of Archiver
Archiver was connected to SFTP and we need the syncing to be real time since we need the faxes to be present in the shared folder.
1 vote -
Enable the option to not allow users to change their "Member Status."
I am working with a client who would prefer to have the ability to disable the option for users to toggle their "Member Status" off, as this would direct the call flow to other people on queue.
4 votes -
To let spam/robocaller leave a voicemail instead of line getting disconnected
To let spam/robocaller or no caller ID leave a voicemail instead of line getting disconnected
1 vote -
Enable RC AI on Premium accounts
We have contacted technical support and was informed that the implementation of the AI solutions with Premium accounts are on January 2 we need to make sure that our account will have this enabled on Jan 2
1 vote -
Ability for all of the standard user to have an access with the call logs.
Ability for all of the standard users to have an access with the call logs.
1 vote -
Tools that can be use to analyze Packet pcap files
We've tried this several times in the past w/o success. We need a way to determine if there is an issue within our network. Do you have a tool that we can install, and you can ingest pcap files for analysis? We have about 20 GB of call data captured over the past couple of weeks we need help analyzing. We are unable to analyze the data ourselves because it is encrypted.
1 vote -
audio greeting
It would be beneficial to have an option in the admin portal to upload multiple audio files for greetings for an IVR menu. This feature will be helpful when there are two different audio files for greeting recordings.
4 votes -
As a business, we often receive harassmx
As a business, we often receive harassment calls from people who hide their phone number by dialing *67 before they call. We suggest the function to block all anonymous callers.
1 vote -
Custom webinar Registration page
We are wanted to hot a webinar where we can upload a branding on the webinar join page we were informed that there is no feature yet to customize the Join page or registration page for Ringcentral It would be helpful if there is a way for us to upload our branding on the webinar .
3 votes -
Customer requesting a means to download or export ALN list in the Service Web portal.
Customer requesting a means to download or export ALN list in the Service Web/Admin portal.
Download radio button, and capability for the count of ALN's. Potentially under the More actions dropdown.
1 vote -
Phone number on the account should be changing/refreshing monthly.
Phone number should be changed monthly to avoid spammers.
1 vote -
Allow disabling and enabling the Robocalls on local numbers for the entire account
The client has disabled the Robocalls on her account but still not receiving them. The client wanted to have an option to have an option to choose to allow specific robocall number to go through.
2 votes
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