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587 results found

  1. We are working through a GDPR Subject Access request. As part of this there may be data relating to a named person within Ring Central in the Messge part of ringcentral.
    Is there a way to search and then export all the data where by name ?
    This would be a request as a global search.
    Also is there a way to see if data has been deleted ?

    1 vote
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  2. Even customer added a direct line customer want to show the primary number on admin portal because the normal behavior is when you added a direct number it will show the direct number and not the Primary number of the user EXT.

    2 votes
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  3. If we can have an interruption audio feature available on user's extension where in an audio prompt played in specific intervals while caller waits on the line to be answered by the next person.

    2 votes
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  4. I am trying to figure out if it is possible to change the default settings for a user without having to apply a template. For example, I want all new users outbound called id settings to be set to their device number. Is this possible without having to apply a template? Like changing the default setting for that role or something similar?

    1 vote
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  5. WE have contacted support and inquired about checking voicemail for other extension your support rep advised us to navigate to User> user with extension> msg column and click the number we are able to get the voicemails however we are not able to call the number back using the click to dial the only option to call the number is from Ring out, it would be nice to have an option for us to call back the number using the RC app when we click it

    1 vote
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  6. Enable saving the recorded calls on Zapier

    2 votes
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  7. It would be good if we can have the ability for conference numbers to receive voicemail without having to assign to an extension.

    1 vote
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  8. 1 vote
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  9. We would like to request for us to be able to use our Australian mobile number as a substitute caller ID in the account, we reached out support and we were informed that the mobile numbers are not support

    1 vote
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  10. We would like to have an option to set a temporary password for the user extension where it will prompt the user to setup a new password when they login to their app or their online account

    1 vote
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  11. An easier and more convenient way to cancel a device order that was just submitted without having to contact Support.

    1 vote
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  12. This UI has changed recently for the worse. Previously, when adding a blocked number to an extension (like the company admin), you were given the opportunity to enter a name for the blocked number. I would generally use a descriptor indicating why it was blocked (most often junk faxes). But this week, theres a new UI that only allows entering the number, then you have to find the number in the list to add the name. Please roll back this change. The new UI is completely unnecessary.

    1 vote
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  13. We have contacted support seeking instruction on transferring call directly to VM was provided the article https://support.ringcentral.com/article-v2/How-do-I-transfer-call-directly-voicemail-using-Presence.html?brand=RC_US&product=RingEX&language=en_US
    upon testing it our we are only able to use this feature on Poly and Cisco phone it would be better if this can be setup for Yealink phones as well

    1 vote
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  14. Wanted to be able to see all the downloaded call logs on this page "Download History"
    Wanted to be able to navigate or access all the downloaded call logs on the Download History tab

    1 vote
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  15. We want to have a status dashboard just like your website but dedicated for our phone lines.

    https://status.ringcentral.com/

    2 votes
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  16. Some accounts need the ability for Super Admins to enable users on Not Activated Status. Newly added users take a while for their extensions to be activated/set up but Super Admins need them enabled already for some features to be available like adding them on corporate directory.

    1 vote
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  17. Ability to have the option to select the RC mobile app first then next to be ringing is the RC desktop app or vice versa. The option that the we have is to turn it off or turn it on only. The customer wanted to have the ability to select or change the option to be ringing first either with RC mobile app or RC Desktop app.
    When you go to the online account > Users > go to an extension > then go to Phone > Call Rules and Voicemail > under My Work Day you click on the…

    2 votes
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  18. we are under attack we need a solution

    they are calling from different numbers and different country codes its not the same number each time

    It will be best if we have an option to block calls outside the US.

    1 vote
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  19. The option to delete/remove the monitoring time for a user (who is doing a sidebarge) will not be included in the Report.

    2 votes
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  20. Option to upload the schedules to different sites instead of doing it manually

    2 votes
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