935 results found
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Dial by name directory to offer more than 20 names
Dial by name directory to offer more than 20 names
2 votes -
Disabled Zero dialing on specific extensions, Message only Extension
Add a setting or toggle on/off where zero dialing is specific to Messages only extension or any extension not for company wide.
1 vote -
It would be nice to have an app that would help provision/program IP Phones that aren't supported by RC's Auto-provisioning feature.
It would be nice to have an app that would help somehow help provision/program IP Phones (like our 12 new VOiP Desk phones here at our office) that aren't supported by RC's Auto-provisioning feature.
1 vote -
Automatic Feature for Enabling Automatic Call Recording for Users
Customer would like a feature that allows users to be automatically enabled for Automatic call recording without needing to do it manually.
9 votes -
Have the ability to configure "Accept Queue Calls" in all pre defined Roles
After testing the new changes from roles section, it has restrictions where we cannot disable the option for users to accept queue calls for customized roles, it's grayed out due to some settings may need to this feature turned on. Would be better if it allows admins to make it configurable to all predefined roles without any restrictions.
1 vote -
Updating the greeting of Message-Only extension thru phone call
Implement a feature to modify the greeting of the message-only extension through either direct dialing of the company number or accessing a dedicated menu/IVR system during a phone call.
1 vote -
Add Filter for Call Log and Analytics
Call Log and Analytics Reports can be filtered using EXT. The customer would like the ability to filter calls more specifically to show only those forwarded to a specific external number and to determine the number of such forwarded calls. Currently, the customer must manually review the call breakdown and examine each call to identify and count those that were forwarded to the specified number.
6 votes -
global admin-level override to apply the changes to all users automatically.
customer would like to have A global admin-level override to push changes from one user setting to another automatically.
For Example:
The user changed the Incoming number display. The admin user should have access to apply it to all users.
1 vote -
Change Outbound Caller ID in bulk for all extension options
Currently in the Admin portal there are many different options for setting outbound caller ID on an extension - their primary phone, app settings, fax settings, additional device, etc. We would love to see an option in the portal to change the Caller ID options for all of those fields in bulk, to one specific number. Currently all options must be manually adjusted to the same number one at a time and this feature would be an incredible quality of life improvement for building out hundreds of new locations every year.
5 votes -
separate call recording greeting per site
separate call recording greeting per site
4 votes -
Automatically enable 911 location services for any new user or device.
Automatically activate 911 location services for any new user or device. This will negate the issue of having to manually enable each new user/device.
5 votes -
Block option for Ring Central messaging
A feature in which user 1 block the Ring Central messaging from user 2 and both users can still send a Ring Central message to other users.
4 votes -
Presence Keys for Conference Calling
On the Admin Portal presence settings for users, it is best to have a quick key to dial in a conference line with its host key and a specific line for users/participants to quickly join the call.
2 votes -
live call monitoring
please create a portal for monitoring live calls in a call center environment where i can see waiting calls, serviced calls, abandoned caalls, longest waiting, average waiting average talk. also include a live view of the person on the call and the person they are talking to. also show users that are in a queue that are active and not actively on calls
9 votes -
The customer desires the ability to customize the speed of the greeting message, specifically by adjusting the beats per second.
The customer desires the ability to customize the speed of the greeting message, specifically by adjusting the beats per second.
1 vote -
More Specific Instructions on External Shared Contacts Directory
The instructions should also include what areas need to be filled out, and the format of every entry to be entered. There should even be a sample entry on the file to follow.
3 votes -
Automatically add new user to Automatic call recording list
We have a Ringcentral account and we are under the impression that the extension on our account are already set to automatically record however upon checking we need to manually add them, it would be helpful to enable the automatic call recording for this extension when they are newly created
5 votes -
uploads
The ability to do a mass upload of new department codes via import templates. we have over 600 users and this would be very helpful.
1 vote -
Completed Port in's
Ability to see the completed port in request from the Admin portal
5 votes -
Create a custom rule that can use partial DID or area code only as a "caller ID" condition
Create a custom rule that can use partial DID or area code only as a "Caller ID" condition. Can use a wildcard * as placeholders
Objective:
I want to route inbound calls, using a custom rule, that starts with a +1 650- * * * - * * * * or +1 650-681-**** (Palo Alto) to a specific California call queue/user extensionCurrent: You can add a number via caller ID as part of custom rule condition but it doesn't indicate if it's the first or last part of the DID or phone number
1 vote
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