861 results found
-
Set specific outbound Caller ID Number to a set of specific dialed numbers.
Set specific outbound Caller ID Number to a set of specific dialed numbers.
4 votes -
Ability to disable delete button in call log
To prevent any intentional/accidental deletion of the call log we are requesting to have an option to disable the "delete" option to it.
6 votes -
Group Messaging for 911 SMS Notifications
Currently if an SMS is sent out for 911 Notifications and someone responds to that notification, the communication is only sent to the person who dialed 911.
This causes many unneeded texts going back and forth because the others receiving the 911 SMS Notification are not aware that it has already been responded to.
We need a way for these notifications to be sent out in a group so that everyone receiving the SMS notifications can see the responses from others in that group text and not respond when not needed.
5 votes -
Exclude Automatic Call Recording of an extension
Ability to remove call recordings on company recordings for a specific extension
1 vote -
Enable the option to not allow users to change their "Member Status."
I am working with a client who would prefer to have the ability to disable the option for users to toggle their "Member Status" off, as this would direct the call flow to other people on queue.
8 votes -
Multi Site Notification Settings
Messaging notification on the account when someone send an SMS to the phone number assigned to the site is being sent to the operator of the main site.
We would like to receive the SMS notification on the SMS recipient of the specific site and not the operator of the main site.
2 votes -
Set a designated keypress for repeat menu greeting
have contacted support and was informed that in the IVR menu the only option we have to repeat the menu is set only to the # and * keypress, we would like to designate this to a number keypress which is not available currently in the option
6 votes -
allow role domain to be selected during new account creation
So while using the add User function a template can be selected thus linking a role to the user account, however, once the account is created you have to open the new accounts role setting to then select the correct role domain setting as it defaults to Company. Can there be an option to either choose the correct site or to have the process select the site domain based on the users Site selected during creation?
1 vote -
notification for call received and forwarded
customer wants to have a notification for call received and forwarded
3 votes -
SMS Logs on CharterEnt with RingCentral
It will be helpful if the customer are able to view SMS logs on their CharterEnt(Spectrum) with RingCentral account
3 votes -
Multi Site Location Assignment
User extension option to allow multiple site location assignment. This is beneficial for user who work remotely and will need to work for another site location
1 vote -
Please have call recordings on a single line for calls that have been transferred - 1 recording total
Please have call recordings on a single recording for calls that have been transferred - 1 recording total when incoming call has been transferred to another phone/employee. It is difficult and frustrating to have to search and listen to multiple recordings for a single call.
1 vote -
Sort Users By Recording Details
Customer would like to have the capability to sort users in the admin portal by their call recording status.
1 vote -
Add recurrence option on Site Call Handling
Add a reccurence option in "Site Call Handling" conditions menu to be able to manage bank holidays.
Add a reccurence button will avoid to create a bank holiday for each year.
By just click on a reccurence button this will permit to create the first day and then replicate it for 10 years or indefinitely as the bank holiday day will never change.Thanks
1 vote -
Mass export of user data
Having a feature that would allow Super Admins to export data from an existing extension in the event of an employee termination or resignation would be very useful. Especially for businesses that have large quantities of correspondence with clients via text captured in Ring Central. My company is currently experiencing a situation wherein a longstanding employee is no longer with the business, but we have no way of easily exporting all the conversations and call recordings used on their extension. If we choose to eliminate their user profile and close the extension before extracting all of these elements, all of…
1 vote -
Option to to block all outside calls
Option to have a separate section where the Admin can block all Outside Calls from coming into an extension without affecting any internal calls
5 votes -
Report for the missed calls that were already called back
The customer wants to see an option where the missed calls are already called back so they can download them.
3 votes -
Option to show the forwarding extension number on a federated account
Option to show the forwarding extension number on a federated account
No option to show the extension where we want to transfer the call
This will greatly help our account and the federated accounts to forward the call seamlessly3 votes -
Feature Request: From Call Queue Manager Ext. to Call Queue Manager Email
Behavior: Once you've change from Call Queue Manager Email to Call Queue Full Access Manager won't be able to Revert back
Expected Behavior: Be Able to Revert back to Call Queue Manager (Full Access) to Call Queue Manager Email
Significance: For the Admin / Customer to be Able to Either Assigned Manager Full Access(User with Ext.) or Revert on Manager's Email to Sent Call queue Credential when needed
3 votes -
Toll-Free Numbers
Hi team, I have a client that regularly orders TFN's and they said it's a pain to have to copy & paste the phone numbers from the first step to submit to our support team to provision. Is there a way to get an excel sheet or CSV format of the toll free numbers to remove a step for clients moving forward? Please and thank you!
1 vote
- Don't see your idea?