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587 results found

  1. capability of adding a user under extension

    Customer is requesting if there is a way for her to add a user on her extension to manage outbound calls without providing her RC App credential.

    1 vote
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    How important is this to you?

  2. Add additional filters to call log reports to filter calls by site

    It would be nice to have a filter by site for the call log reports. For example, if I want to generate a report of all the calls for past 12 months, there is no option to filter the calls by site.

    1 vote
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  3. Back up account settings

    We want to setup a save point in the settings of our online account that we can revert if in case we need to revert back the settings

    1 vote
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    How important is this to you?

  4. BT feature request: Number Inventory option in BT cloud work portal

    BT feature request: Number Inventory option in BT cloud work portal

    Details : Want to have the option for the Number Inventory via BT admin portal

    Current behavior : No option for the Number Inventory unlike RC admin portal

    Expected Behavior: To have option for the Number Inventory

    Brand : BT Business

    1 vote
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    How important is this to you?

  5. Ring all together

    It would be helpful if under Users -> Phone -> Incoming Calls -> Ring settings -> Ring all together you could create ring groups for future use. I'm currently doing prep work for some call routing changes and it would be much more efficient if I could create the ring groups ahead of time so on the day of the change I just need to deactivate the current group and activate the new. As it stands now when I add co-workers, add them to a group, click Done and then Save the changes that I made disappear.

    1 vote
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  6. Create multiple schedules for different saved searches

    Please have an option to generate or create multiple "call log saved searches"

    verbatim from the customer:
    Is there not a way to create multiple schedules for different saved searches? You can only create a single email schedule for the entire account

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. Program the # or * to connect with extensions or IVR

    Program the # or * to connect with extensions or another IVR

    1 vote
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  8. Filte out an email address that is being set as co recipient on the messaging notification

    We want to filter out an email address that is being set as co recipient on the messaging notification for voicemail, fax, fax transmission and text messaging.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. Restrict Porting Due Date

    Currently, when submitting a port in request, you can choose any desired due date (ex. I submit a port in request today and I can select a desired due date that is two days away) and it will allow you to submit the request. However, it is recommended by RingCentral's porting guidelines to allow 5-10 business days for the port order to complete. The portal should be updated to NOT allow you to select a desired due date that is outside of the recommended 5-10 business days, in order to properly set expectations on when we should expect a port…

    0 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. payment receipt

    It would be great if the receipt of the payments will be visible in the admin portal and can be downloaded as this is helpful for bookkeeping.

    1 vote
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  11. SNOM Phone For Assisted Provisioning

    We do have a Boyd SNOM phone from our previous carrier we contacted support seeking assistance with provisioning the phone however in the process in adding the phone in Devices & numbers> Existing phone > setup and provision> select device Snom phone is not populating in the field
    It would be helpfull if we can provision SNOM phone model d735 with assisted provisioning

    1 vote
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  12. Billing Contact Number - Add more information

    Add more information on the billing contact information field that is also used for account security and the reason why RingCentral internal numbers can't be used.

    1 vote
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  13. Secondary number for MFA authentication

    need to add a secondary number to MFA for the admin@ account. Is it possible to have two phone numbers?

    1 vote
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  14. Turning off the ability to record a customized voicemail

    • Turning off the ability to record a customized voicemail -Ensure the Apps section is NOT available for our standard users, only for our Administrative team -Turning off the FAX function
    1 vote
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  15. Option for voicemail messages to be send on email only

    We are trying to set the call queue voicemail messages to be sent through email only currently we are able to set an email however we are not able to stop it from sending to the voicemailbox for the extension

    1 vote
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  16. Setting the caller ID in Auto-receptionist's custom rule geographically

    if someone calls the 1300 from an 02 (nsw) number it goes to the coffs office reception phone, and if someone calls from 07 (QLD) it goes to the qld office. so basically sorting incoming calls geographically especially for mobile numbers.

    1 vote
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  17. Customize IVR Keypress to connect to Webhook

    The ability to customize the IVR keypress to route to a CRM/Webhook or Zapier to trigger a call with their phone number as the number caller ID.

    1 vote
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    How important is this to you?

  18. Record calls even if the ACD is off or the customer forgot to enable the on demand call recording

    The customer can still record calls even if the ACD is off or the customer forgot to enable the on-demand call recording.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. custom role where a user extension can be assign a specific user to view and download analytics

    Want to have a custom role where a user can be assigned to a specific users to view and download the anlytics/report.

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. pick up options presence

    Have the option to manage these buttons like a regular presence option

    1 vote
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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