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721 results found

  1. The customer would like the ability to customize the file labels for backup data (Call Recordings). In addition to the current details such as "From," "To," and "Date," they want the option to include a timestamp. This would make it easier to identify specific calls or files."

    1 vote

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  2. When a caller dials into a queue and there is a wait, they will be given the option to opt out of the queue and request a callback. If the caller selects this option, RingCentral will then automatically compile a list of these callback requests and send notifications to the appropriate team members, ensuring timely follow-ups. This is different from the Interrupt Audio.

    3 votes

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  3. Facility to convert unassigned phones to hot desk phones in bulk would save lots of time in all deployments that are inclusive of such devices as the flow to do so is roughly 30-60 seconds per device and is very monotonous. With hundreds or thousands of phones this is very inefficient.

    Would suggest something akin to the Bulk Device Replacement.

    2 votes

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  4. We have a situation where we may need to leave a call on hold for 12 hours during a shift however the current timeout is 5 minutes before it disconnects, correct?

    Can you please increase the timeout for holds (and call parks) both public and private to 12 hours for ALL USERS - completely system-wide ? We do not want call on hold or parked to ever time out. Thank you.
    Resolution

    3 votes

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  5. Hello Angela I need to set a custom recording to notify callers that the call is being recorded in both French and English depending on the caller's language choice. I have purchased a phone number to link it to the English menu but it doesn't give me the option of the call recording except for the main site

    1 vote

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  6. The current Directory Assistance feature provides support for primary and secondary addressing but lacks the capability to manage tertiary addressing. This limitation can hinder users who require comprehensive directory support for complex organizational structures or specific routing needs.

    Users are unable to effectively navigate and retrieve information from the directory when tertiary addressing is needed. This leads to inefficiencies and can impact overall user satisfaction, particularly in environments where multi-tiered addressing is common.

    1 vote

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  7. We want our team to be able to tag Voicemail in the online account so we can prioritize which voicemail to check It would be helpful if there is that feature on the online account where we can review

    2 votes

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  8. The customer would like to have an admin setting/control to apply the pop-out dial pad for all users in one go.

    3 votes

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  9. Ability to set  1300 numbers as substitute caller ID.

    1 vote

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  10. Ability to reduce call recording storage.

    1 vote

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  11. The client wanted to have a template for the "calling-me-at"for easier application on multiple extension. Also he wanted to have a feature where he can delete the template on all extension at the same time.

    1 vote

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  12. It would be nice to have a filter by site for the call log reports. For example, if I want to generate a report of all the calls for past 12 months, there is no option to filter the calls by site.

    2 votes

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    1. Call Log Reporting
      Under: Reports-->Call Log-->Detailed
      We would like to create detailed call reports PER department/group that include multiple extensions. However when attempting to filter a detailed call log report, it only allows ALL extensions or to select a single extension, but no groups/multi-select. Would like to avoid having to export the entire org call log per month and then filter the data manually. Am I missing this somewhere, or perhaps this is a near-term feature add?

    2. IVR / Call Queues Diagram / Visualization Export
      Is there a way for us to export our entire IVR / call group flows…

    1 vote

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  13. Ability to set or change the schedule date and/or time in a minute increment or interval instead of 15 minutes. This should apply to all schedule (company schedule, call queue schedule, user schedule and/or custom rule schedule)

    1 vote

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  14. Calls can be review individually in a one long duration of call.

    1 vote

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  15. I wanted to see if we could go to paper billing and send a check every month

    2 votes

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  16. We are working through a GDPR Subject Access request. As part of this there may be data relating to a named person within Ring Central in the Messge part of ringcentral.
    Is there a way to search and then export all the data where by name ?
    This would be a request as a global search.
    Also is there a way to see if data has been deleted ?

    1 vote

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  17. Even customer added a direct line customer want to show the primary number on admin portal because the normal behavior is when you added a direct number it will show the direct number and not the Primary number of the user EXT.

    2 votes

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  18. If we can have an interruption audio feature available on user's extension where in an audio prompt played in specific intervals while caller waits on the line to be answered by the next person.

    2 votes

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  19. I am trying to figure out if it is possible to change the default settings for a user without having to apply a template. For example, I want all new users outbound called id settings to be set to their device number. Is this possible without having to apply a template? Like changing the default setting for that role or something similar?

    1 vote

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