2184 results found
-
Request Option to Select Ring Central Contact Center /North America
Ability to have the option assigning a phone number to Ring Central Contact Center /North America. Currently, this is only available internally. Phone Numbers>
6 votes -
Fix caller ID for 800 numbers
Ringcentral can not display proper caller ID for 800 numbers. Even thier tech support 888-898-4591 comes out as HoneycombBotanicals. Not professional
2 votes -
04 number availability
Although 04 is commonly with mobile numbers in Australia, hopefully RingCentral will have 04 numbers available as well.
1 vote -
Handling of opening hours for call queues via a tempalte
In the platform it is possible to have different opening hours for call queues (from Monday to sunday). It would be pratical to add one more slot in the middle of theday for lunch time, sometimes a place can close for lunch time and it is not possible to have different slots in a day (for example 8am to 11am and 1pm to 7pm on Monday instead of 8am to 7pm)Right now this can be handled via each call queue with personalized rules but it would be more efficient to handle this via call queue templates to avoid having to…
1 vote -
Custom Role | Modification | Creation
Ability to have a custom role that can create a company custom rule and choose specific Groups where the call forwards while at the same time, the role should not have access to Phone System>Groups from the admin portal.
1 vote -
ivr visual editor pdf options
In the IVR Visual Editor there should a option to print it and export the visual editor in pictures mode in Admin Portal
7 votes -
Feature request - Site management from Template
Hello, From a User Template, we are not able to attribute site management on the Role (cf screenshot 'Template view'). From a User, we are able to do it successfully (cf screenshot 'User view'). Basically we need to have the screenshot 'User View' on the User Template side. This feature will be really helpfull for us. Could you please activate the site management from the template? Thanks.
2 votes -
Option to still leave VM after forwarding call to call queue
We have some users that their extensions are programmed to forward to a call queue if they do not pickup after 6 rings.This is causing two serious issues.1. If a call comes in and they hit the VM button it will just bounce to the call queue and NOT leave a VM in their VM.2. If someone else tries to send the call to another users VM then the call simply dies with a message "I am sorry no one is available to take your call." and the call drops.----------option to still leave a vm
1 vote -
remove beeping sound for on demand recording
option to remove beeping sound for on demand call recording
1 vote -
Add Ring in Order Setting for Call que
Customer is looking for ring in order when calls routed to Call que, customer want to route call in order not in sequential or simultaneous.
1 vote -
Bulk Delete of Unassigned Extensions
After bulk delete of user accounts, a pool of unassigned extensions are created. The numbers and licenses are not available for any subsequent bulk user creation because administrators are required to manually click though the delete of each unassigned extension. Manually deleting the unassigned extension is the only way to return the numbers and licenses to the inventory to then be used in any subsequent bulk user creationThis manual process is exceedingly cumbersome for bulk deletes and bulk creates.
34 votes -
Archiver Disconnect Notifications
We would like this new "Request Feature" because we have just recently experienced a bad situation where our Google Drive Archiver was disconnected and we don't know how this could have happened and we didn't get any notification from the UC admin platform that this occur. We couldn't find the reason why with the Audit because this happened back in September 15th, 2021 and we just recently notice that last week.This new feature will help tremendously as it will notify us if for some reasons our Google Drive get disconnected. We lost most of UC recordings because of that.
29 votes -
Option to add additional email recipient for receiving invoice
Wants to have the option to add an additional email to receive the invoice
3 votes -
Alert for changing status to DND
It would be helpful if we could set some kind of presence alert that notified us when a user becomes available. If we are trying to connect with another team member that is on the phone, we have to constantly check back to see if they're still on the phone. It would be nice if there was a notification you could enable to alert when they set their status to DND, so you don't have to keep checking your Ring Central application to see if they're available.
1 vote -
Call queue setup for individual users.
Much better if we have this option. So if someone dialed one of our direct numbers and our customer service associate was on the phone with another customer that would put the person calling into a queue to be answered as soon as they were done with their current call.
1 vote -
customize the "Call Length Filter" in the Analytics Portal
We are looking to identify calls at a 5 minute benchmark, but there is no standard reporting between 60 seconds and 10 minutes
1 vote -
Analytics Reporting- Add # of calls the roll over from one call queue to the other
Analytics Reporting- Add # of calls the roll over from one call queue to the other.This will help identify how many calls are not being answered on the original call queue before it gets transfer to the overflow call queue.
4 votes -
Pick up call queue calls
A feature in which a user can pick up a call queue call while it is still on overflow call queue
3 votes -
Super admin should have an option to control the data archive settings for chats, messages, faxes, etc.
Super admin should have an option to control the data archive settings for chats, messages, faxes, etc.
3 votes -
Prevent Caller From Dialing EXT while on hold/waiting in queue.
Prevent Caller From Dialing EXT while on hold/waiting in queue.We have a call queue in place; while waiting in the call queue, a caller was able to dial out to an extension.
4 votes
- Don't see your idea?