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Phone & Messaging

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2182 results found

  1. It seems everyday we get an email telling us the same thing for all of our ports even if nothing changed. I would recommend only sending an email when something changes or maybe one email with all the outstanding ports and make the subject line “summary”.

    1 vote
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  2. Having the scheduled port date on the portal would be helpful to be able to address the ones that are scheduled sooner but, again, I have to click on each one to figure out when they are scheduled.

    1 vote
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  3. When you get approval from the carrier for the port this arrives in an email but the portal is not updated. I need to search out the email when looking at the portal to figure what is really happening.

    1 vote
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  4. RingCentral supports at this time only UDH concatenation hence most of the multipart messages from TMO to 10dlc numbers will come as individual messages rather than one long text as well and sometimes these messages will be out of order. T-Mobile customers may have to break these messages up when sending them to RingCentral.

    1 vote
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  5. We'd like to see a feature in Avaya Cloud Office where Super Admins could create an administratively managed contact list that would be available to all users system-wide. As an example, a human services agency using Avays Cloud Office could find it useful to have a system-wide contact list of vendors as opposed needing to import or create contacts individually for each user.

    1 vote
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  6. Customer doesn't want to receive any type of notification if it has something to do with a number that they have already blocked.

    2 votes
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  7. When we disable the call waiting on RC the call waiting tone is fast busy instead of the regular busy tone and we would like it to be the regular busy tone.

    1 vote
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  8. For each cost center, allow a different credit card or invoice payment. Currently there is only 1 payment method and a backup method allowed. Customers with multiple businesses or separated billing cannot be accomplished automatically.

    1 vote
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  9. would love to have the ability to stop pending outbound faxes from the call log

    1 vote
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  10. Since email and sms are insucure methods of authenticating, it would be great to allow the use of authenticator apps such as Google Authenticator or 1Password to create the one time codes. [https://www.techtarget.com/searchsecurity/definition/time-based-one-time-password-TOTP]

    2 votes
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  11. The ability to automatically change a number on the admin portal

    2 votes
    How important is this to you?
  12. I wish to be able to create a subscription to deliver weekly reports based on a specific queue and date range, which includes ALL calls (answered and missed), including the expanded trail of each call. Unfortunately, Performance Reports in Analytics only produces answered calls and does not include missed calls.

    2 votes
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  13. This is beneficial if the recipient is not available, other users can reply to customer's inquiry without logging in to the SMS recipients extension in the RC App/online account.

    3 votes
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  14. I want to send a first text manually but I want it to also trigger a series of automated text that go out after wards for marketing purposes. The first text is an introduction with follow up text designed to inform customers and / or to get them to opt in to an email / text list campaign.

    1 vote
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  15. We would like to see our billing invoice to include the itemized usage for every user extension.

    1 vote
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  16. It would be nice to be able to monitor how many people are waiting in a certain call queue group and what the average wait time for that group is. This would be helpful for assigning users to different queues they dont normally handle when wait times are high.

    1 vote
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  17. Caller would like not to show the caller ID name on the extension when receiving calls.Example:Caller ID name should only show on the main super admin extension when receiving calls and on the other extension should only show number.

    1 vote
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  18. Customer would like have the option disable the ringing or greeting of the dialed number. Ringing and Greeting overlaps with his Automatic Call Recording announcement.

    1 vote
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  19. A company may use other services for video meetings, chat, etc. Please allow admins to disable certain MVP features for all users

    8 votes
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  20. Wants to have an available reports that will show the caller id number set up for all users

    3 votes
    How important is this to you?
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