2184 results found
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remove beeping sound for on demand recording
option to remove beeping sound for on demand call recording
1 vote -
Add Ring in Order Setting for Call que
Customer is looking for ring in order when calls routed to Call que, customer want to route call in order not in sequential or simultaneous.
1 vote -
International Outbound Calling Controls
Would like the option to give a User or Site the ability to make outbound international calls. Currently, when you enable this feature all users are able to make international calls.
5 votes -
Bulk Delete of Unassigned Extensions
After bulk delete of user accounts, a pool of unassigned extensions are created. The numbers and licenses are not available for any subsequent bulk user creation because administrators are required to manually click though the delete of each unassigned extension. Manually deleting the unassigned extension is the only way to return the numbers and licenses to the inventory to then be used in any subsequent bulk user creationThis manual process is exceedingly cumbersome for bulk deletes and bulk creates.
34 votes -
Archiver Disconnect Notifications
We would like this new "Request Feature" because we have just recently experienced a bad situation where our Google Drive Archiver was disconnected and we don't know how this could have happened and we didn't get any notification from the UC admin platform that this occur. We couldn't find the reason why with the Audit because this happened back in September 15th, 2021 and we just recently notice that last week.This new feature will help tremendously as it will notify us if for some reasons our Google Drive get disconnected. We lost most of UC recordings because of that.
29 votes -
Option to add additional email recipient for receiving invoice
Wants to have the option to add an additional email to receive the invoice
3 votes -
Alert for changing status to DND
It would be helpful if we could set some kind of presence alert that notified us when a user becomes available. If we are trying to connect with another team member that is on the phone, we have to constantly check back to see if they're still on the phone. It would be nice if there was a notification you could enable to alert when they set their status to DND, so you don't have to keep checking your Ring Central application to see if they're available.
1 vote -
Call queue setup for individual users.
Much better if we have this option. So if someone dialed one of our direct numbers and our customer service associate was on the phone with another customer that would put the person calling into a queue to be answered as soon as they were done with their current call.
1 vote -
Pick up call queue calls
A feature in which a user can pick up a call queue call while it is still on overflow call queue
3 votes -
Prevent Caller From Dialing EXT while on hold/waiting in queue.
Prevent Caller From Dialing EXT while on hold/waiting in queue.We have a call queue in place; while waiting in the call queue, a caller was able to dial out to an extension.
4 votes -
Voicemail transcriptions formatting numbers in US format, not Australian for AU account.
Customer needs to implement feature where voicemail transcription for RC AU account uses AU format, not USA format which the system uses by default
1 vote -
External number with a user extension voicemail in their app will be notified
Customer wants if an xternal number is the forwarded call should have the a specific user extension's voicemail email will get the voicemail.
1 vote -
Disable Call Waiting and "Drop caller" instead of send to voicemail
Hello,Since the late 1800's (wow over 140 years ago) If someone is on a call the calling parties call would be dropped and they would get a busy signal.Fast foward lae 1970's and Call Waiting was introduced, So callers would get a ringing phone and you the recepiant of the call would here a beeping on your line.Fastward to RingCentrean and now we have this great powerful VOIP system, exepct they left out allot of basic features that have been around since 1800's such as busy signal if the user is on the phone.So I plead with RingCentral and the…
3 votes -
Blocked those anonymous caller or caller that is not showing number
They want to be added this feature blocked those anonymous caller or caller that is not showing number
4 votes -
Multisite - Phone Directory Limited to site not entire company
With the phone directory you can either be in it or not in it and this setting applies to the whole company. However, with Multi Site enabled, this is not very effective as individual sites only want to see their internal users and not the entire company. We have around 127 sites so if everyone was published in the main directory, not only would be unwieldy, it would also invite calls in between sites that users would not want to receive.In Multi Site you should have a separate phone directory just for that site.
17 votes -
Absolute session timeout: Create a security feature in service web that allows admins to force users to authenticate every X number of days
Use Case: The CISO is working with security auditors and regulators to ensure their UCaaS platform adheres to security best practices. The security regulators and auditors want to ensure users are being forced to authenticate in the RingCentral app(s) at least once every 90 days.Current problem: RingCentral does not provide a way for basic authentication users or SSO users to be forced to authenticate after a defined number of days. Impact: The CISO is displeased and annoyed with how RingCentral security works. The customer is exploring paying for the development of a custom integration into RingCentral that would disable and…
2 votes -
Delegate user access to call logs of users they are monitoring
delegates should have access to the missed call logs of the user extension that they are monitoring
2 votes -
keep default fax cover for RC desktop app even after logging out
keep default fax cover for RC desktop app even after logging out
1 vote -
* key for Operator extension
We would like to have a feature to assign * key to the operator extension
1 vote -
Number Porting: instead of multiple emails to only confirm there is a port in please make this one summary email
It seems everyday we get an email telling us the same thing for all of our ports even if nothing changed. I would recommend only sending an email when something changes or maybe one email with all the outstanding ports and make the subject line “summary”.
1 vote
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