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2182 results found

  1. Answer the call first and call is being recorded greeting.

    When making an outbound call the caller have the chance to interact with the calling number and an announcement will play that the call is being recorded. In this way, the calling number won't assume they are receiving a spam call.

    1 vote
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  2. Limit User Access

    Customer requesting to limit the Users access to the portal.He wants changes on the portal cannot be done by users and only admin.

    3 votes
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  3. Zero dialing per user ext

    Currently, the generic call flow if some caller to our main IVR presses 0, the call gets routed to voice greeting.

    Now, with the newly added number (905) 418 3526, we do not want the same call flow if some caller dials "0". Instead we want the call to go to its designated mailbox, if caller dials "0"

    4 votes
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  4. Capability to include IVR menus on ACR

    RingCentral customers are now looking to include calls going to IVR menus included in ACRThis will help them manage all calls when doing employee audit.

    5 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  5. Apply updates on template to users

    When there are updates in a template, it looks like we need to reapply the template to a respective group/individual. Is there a way to automatically apply the updated template to users?

    3 votes
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  6. Extend the date range for Inbound and Outbound call logs

    To widen the range of retrieving calls for Inbound and Outbound. Quality Review purposes.

    3 votes
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  7. Configure Keypress to Return to the Main IVR Menu

    The default keypress to go back to the Main IVR Menu from the Dial-by-name directory is "0." This contradicts the "0" function of each IVR Menu which is used for our receptionists. Please add an option to configure the keypress to go back to the main IVR Menu of the dialed number.

    2 votes
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  8. For Multi Site: Receive incoming calls with announcement saying which site is calling

    For Multi Site: Receive incoming calls with announcement saying which site is callingcustomer have 2 EXT and on the 2nd EXT, he is routing the call to his mobile number but when someone contacting the 2nd and 3rd site and route the call to his mobile phone, he cant distinguish which site is this.

    2 votes
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  9. Add "Check Web Case Status" in MVP Admin portal

    Hi Team,Clients looking to find updates have to go to admin portal, click on "Open Web Case" then change URL https://support.ringcentral.com/new-case to https://support.ringcentral.com/caseThis is the workaround we give clients. Wouldn't we be able to add a "Check Web Case Status" link on admin portal to make it easier for clients?Thanks

    2 votes
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  10. generate a report to see individual user extensions who divert calls to call queue.

    looking for an option to have a report to see individual user extensions who divert calls to call queue.

    1 vote
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  11. Email notification that includes SMS content and associated phone number to email staff

    We send text messages to our vacation rental guests, requesting feedback about the cleanliness of their rental upon their arrival with a scale between 1-5. It would be VERY helpful to include the content of their response in email notifications to our staff. A step further would be to have the option to set up filters like Gmail has so we could configure specific keywords, SMS number as triggers to go to specific people's email address. If this was available, we could route notifications to different people to address the issues if the guest responded with a 1, 2,3,4, 5,…

    1 vote
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  12. Call Monitoring Status

    We want users to see when we are on calls and with whom. We need an option to remove/turn off the status when we are monitoring someone.

    1 vote
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  13. Unable to import Personal Contacts with special charcters via CSV

    It will help those that are uploading thousands of personal contacts with web pages that has special characters

    4 votes
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  14. Add emergency location to User Phones list and add ability to export list

    This would be useful to review the current user phones in the company to ensure they are set to correct location and more importantly emergency location, adding this idea after ours were wrong and got routed to wrong 911 location.

    4 votes
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  15. customize a note in fax cover page from the admin portal

    Wants to have the ability to customize or add a note in the fax cover page from the admin portal so there's no need to paste it to the RC app when sending a fax.

    2 votes
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  16. # Calls Report

    Option to see the total number of calls of a user with a Standard role in the online account

    1 vote
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  17. dial by name directory 2 digits

    The customer said the dial-by-name directory doesn't allow them to dial the surname of some users who have only 2 letters on their surname.

    -He would prefer the surname in the dial-by-name directory.
    -He doesn't want to use the first name of their employee.

    3 votes
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  18. Increase SMS Logs in the Admin Portal to at least a year

    Would be better if we could retrieve sms logs for at least a year on the admin portal as we can only retrieve 90 days worth of data.

    6 votes
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  19. Messaging Notifications

    Please create a messaging notification option for "all types of calls" and not just missed calls

    2 votes
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  20. Call Reports With All data In One Line Not Three

    When you download a call report based on details it does not give a clean csv with all the data on one line. The simple does one line but all not fields, Should look like simple but all details of routing.

    2 votes
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