933 results found
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Inbound calls in call logs should reflect the person's name being called
Could you add another column that designates the name of the line that callers are calling into, instead of just having the phone number listed in the "To" sections.
Another option would be to replace the phone number with the name that was designated upon set up for the line
1 vote -
Feature Request : Ability to Filter in Analytics on how many callers that waited for a length of time in the Call Queue
Feature Request : Ability to Filter in Analytics on how many callers that waited for a length of time c in the Call Queue
Details : There is not filter at the moment to indicate how many callers waited in the call queue for a specific time period ie. 30 secs,1 min etc. It would be best to have a comprehensive reports widget in analytics that would allow the options for the filtering of data on any information being stored.
Current behavior : no option to filter the amount of callers that waited for 30 sec and 59 sec
Brand…
2 votes -
Set "Forwarding when Busy" and "Forwarding when No Answer" in a call queue to an external number
I only see "Forward All Queue Calls" as call forwarding set up to an external number. Is it possible to set "Forwarding when Busy" and "Forwarding when No Answer" in a call queue to an external number?
5 votes -
Super Admin customization role
Steve from Dhillon Law Group Inc. requesedt for a feature to have ability of switching main super admin to other existing extension and have a better customization role name like "Global Admin"
1 vote -
Add Unassigned Extensions to inventory to make it easier when adding new users
In the Admin Portal under Users | Unassigned Extensions, there is a button labeled "Add Unassigned Ext", when I click it, it pops a window Labeled "Add Unassigned Ext", however it will not allow you to add an unassigned extension to Inventory. It forces you to add a user.
Can we add an option to add Unassigned Extensions to inventory to make it easier when adding new users
2 votes -
Add support for Billing Cost Code assignment for DIDs in Number Inventory
Current Situation: DIDs in Number Inventory have a cost associated to them.
Problem: Customers cannot assign a Billing Cost Code to a DID in Number Inventory.
Feature Request: Add support for individual and bulk assignment of Billing Cost Codes to DIDs in Number Inventory
1 vote -
Customize Ring Order for Users Extension Call Handling
The customer would like to have an option/feature on user extension's call handling.
If they use "Ring in Order" they have a way to set it up like: If User A cannot answer the call, it will forward to User B. If still no answer it can be forwarded back to User A before going to voicemail.1 vote -
British accent
Additional accents for prompts
1 vote -
voice message management center
To facilitate the use and administration of voice guides, it would be useful to be able to manage the loading, downloading and allocation of messages to different objects from a specific interface. This would enable messages to be updated en masse when there is a change in customer brand or a marketing campaign to be carried out.
3 votes -
Call to be re-routed to a different Extension while Call Waiting is set to OFF _ BT Account
Call to be re-routed to a different Extension while Call Waiting is set to OFF.
Current Behavior: If the call waiting is off on a user extension, it just plays a beeping tone and no option to redirect it to a different extension
Suggestion: If a user extension is already engaged on a call and the call waiting feature is OFF, want an option to redirect it to a different extension
1 vote -
Bulk download/ Report for Users Conference Calling Details
Get a bulk export list/report of my users and their personal dial-in number, participant code, and host code for conference calling.
1 vote -
Including GPS coordinates in an Emergency address location
Including GPS coordinates in an Emergency address location within RingCentral is crucial for enhancing the accuracy and speed of emergency response. Here's why:
Precise Location Identification: While a street address provides a general location, GPS coordinates pinpoint an exact geographic location. This is especially important in situations where:
Addresses are difficult to locate (e.g., rural areas, large buildings, multi-tenant offices).
The caller is unable to communicate their location clearly due to distress or an emergency situation.
Faster Dispatch Times: With precise GPS data, emergency responders can be dispatched directly to the caller's location without needing to spend valuable time…1 vote -
Provide additional Filters to allow a better customer experience when migrating users to Direct Routing
Currently, when a customer wishes to migrate their users to RingCentral Direct Routing in Service Web, they presently have 3 x options:
Migrate All Options
Migrate Specific Users
Upload list of users to migrate.In the 2nd Option – Migrate Specific Users; the Admin can only search for 1 x user at a time, by telephone number, and has to drop the leading “0” to ensure the Search works correctly.
The Search option should be changed to allow the Admin to search by Name, (First, Last) as well as by phone number, WITH the leading “0”, and allow multiple selections.
5 votes -
Custom Report
Customers need to run a custom report showing all of their phone/EXT. that have not been utilized in the past 60 days.
4 votes -
Call routing with caller ID tag
Call routing with caller ID tag
Hello, I would like to set up a call routing rule to my number (310) 622-9069 so that all incoming calls ring at selected extensions WITH some sort of caller ID tag or to show the dialed number. Ideally this would be a text caller ID tag added, but showing the dialed number would be fine. When I change the call information settings in my account, it doesn't seem to do anything. Please advise on how we can add a text caller ID tag or ensure that the caller ID on the extensions I…
2 votes -
Custom Rules notifacation
After creating and activating a Custom Rule there should be an indication that a Custom Rule is active on this call queue or site without opening up the all the Custom Rules.
3 votes -
Deactivate active user extension immediately without using filter section on the Admin Portal
Deactivate active user extension immediately without using filter section on the Admin Portal
2 votes -
Custom Rule Greetings
We use the custom rules for holidays and all sorts of scheduled and unscheduled closures in our queues and IVRs. As an example our offices closed yesterday at 2pm due to heavy lake-effect snow. Adjusting my "Weather Closure" rules is easy and it works great (even if the staff queue managers never do it themselves).
However, what we don't have is an easy way to inform callers about the reason for the closure. The queue is simply closed, callers get sent to voicemail, and that's it.
I could re-record the Call Queue Greeting, but that's not a good solution for…1 vote -
Have an option to download the fax on different format
Include an option to download faxes in different formats from the admin portal, as currently users are only able to download them in PDF format.
1 vote -
make availability status either red or green, removing the offline or invisible status from users?
To have the option to make the availability status either red or green, removing the offline or invisible status from users?
2 votes
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