860 results found
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Ability to change phone status from order in progress to completed
Customer should have a capability to change phone status from order in progress to completed in Service web
2 votes -
Track inbound and outbound SMS of users in a report.
I want a way to track a list of users' inbound and outbound SMS in a report that can be delivered to their manager. I am not finding an option to use for this. Please tell me where I should go to set this report up.
4 votes -
When hosting a meeting, guest should have an option not to register or create a profile when joining
When hosting a meeting, guests should have an option not to register or create a profile when joining
1 vote -
One time removal of Custom Rule created under the Call handling Template applied.
The Call handling template is being applied to each user, however it created a custom answering rule for each user extension automatically. And once call handling template is deleted, the custom rule stayed on each user extension. There should be an automatic way of deleting the custom rule in each user extension once the call handling template is deleted.
3 votes -
Disable HUD
We have reached support and discussed with disabling HUD feature on the RC app, it turns out that the only option to disable HUD is from the User roles and for this we are notified that we need to upgrade plan to disable the feature, it would be helpful if we are able to disable this feature without Upgrading the plan
3 votes -
Add Unassigned Extensions to inventory to make it easier when adding new users
In the Admin Portal under Users | Unassigned Extensions, there is a button labeled "Add Unassigned Ext", when I click it, it pops a window Labeled "Add Unassigned Ext", however it will not allow you to add an unassigned extension to Inventory. It forces you to add a user.
Can we add an option to add Unassigned Extensions to inventory to make it easier when adding new users
1 vote -
Turn off or Modify the email recipient for every changes on the account
Customer would like to modify the recipient and who can be contacted regarding the questions on the changes on the account.
1 vote -
RingCentral PULSE
RingCentral PULSE TO have a report of LONGEST HOLD for a current call in place
1 vote -
Separate the ability to turn off configuration level change notifications from normal workflow notifications.
We must turn off admin/configuration level notifications separately from normal workflow notifications.
We do not want end users to be notified that they have been added or removed from a call group.
We want users to be notified they have a missed call.In our onboarding meeting today, our RingCentral specialist indicated it was all or nothing.
1 vote -
Include an indicator of the Primary Number when downloading a User List
We would like to request to include an indicator of the Primary Number on the report when downloading a User List on the Admin Portal.
The current setup only shows all the phone numbers assigned to the users which doesn't indicate whether a number is a Primary Number or a Direct Number.
1 vote -
Synchronous Automated Machine Detection - AMD
Synchronous Automated Machine Detection. Allow for campaigns to enable audio files to be played while the system is detecting if a pickup is a machine or person (AMD). The reasoning here is that people are more likely to stay on the phone if they hear something - like generic call center background noise.
2 votes -
Option to change outbound call recording per site
cx would like an Option to change outbound call recording per site
2 votes -
Vanity numbers with special character
Customer requested to have a Vanity number(#myvisa) that will have special character in the beginning before the letters.
1 vote -
Ringtone for external number
please have a feature for the default ringtone available in the portal to take effect even the call is transfer to a 3rd party number
2 votes -
Automatically mark numbers as spam on the caller ID
We want to have a feature to Automatically mark numbers as spam on the caller ID.
Someone must have turned something on because now most of them are coming in as "Suspected Robocall". As a salesperson, I cannot just not answer calls with no caller ID. That would be taking a chance a prospective client would be interested in our services and some don't leave messages.
3 votes -
Ability to have key press when a user extension received a direct call
It would be great if there would be a key press option on a user extension
2 votes -
4 digit extension by default
Hi team!
Can someone implement a way for us to edit/add how many digits will be generated when customers are adding a new user. We understand that customers can just customize the extension number to their desire extension. However, one of my customer is looking for a way for us/them to make this only a 4 digit extension by default when adding a new user. We checked the SCP/AI and we can only change it up to 5.
1 vote -
Allow Admins to set defaults for the Display Number settings
Currently, when users leverage the MS Teams plugin, unless the setting in Service Web/the RC app for Phone > Incoming Call Information > Display Number > Display on > is set to "All phones and apps", the user will not see a popup in teams to answer calls.
The customer wants to be able to set this as a default for their users, so if they integrate with MS Teams, the calls automatically will be answerable via the popup.
1 vote -
Creating a custom rule for voicemail notification to keep notifying with a certain time interval until the message is viewed
Customer is looking for an option that would allow them to create a schedule for messaging notifications to keep notifying them with a certain time interval (once every preferred number of hours) until the message is viewed.
2 votes -
Allow Call flip to announcement only extension
We are trying to setup a call flip in the admin portal to flip a call to a announcement only extension this option is not available as the announcement only extension is not populating in the forwarding under User> User with extension> 101> Phone> incoming call rules> Incoming calls> Add number or Co-worker
It would be better if we can set a call to be flipped to a announcement only extension
1 vote
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