1112 results found
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Turn off Screen Voicemail for Extension User in the Admin Portal
i need to disable screen voicemail for a user in the Admin Portal
1 vote -
Find extension number within the account regardless of whether it is a user, group or or IVR extension
There needs to be an "All Extensions" option somewhere in the menu to find what an extension is assigned to, similar to "All Numbers" that is under the "Phone Numbers" menu item. Sometimes, I'm asked to look for an extension but the requestor has no idea if it is a user extension, a group extension or IVR and there's no easy way to find it in the system.
1 vote -
Have more than one number routed to the same DID.
The customer would like to have more than one number routed to the same DID.
1 vote -
Call recording auto translate
Customer want to have the automatic translation for the call recording, Like if the language they are using on the call recording is Spanish customer want to translate it to English, customer want to have that feature available for the call recordings.
If possible to have atleast a notes transcription to automatically translate the language from other language to English or other way around
2 votes -
Activation of Office 365 global contact list for all users
As an administrator, I want to activate the global contact list with all users without each user having to enable this individually.
1 vote -
Mac address reports for devices
I have been working in our online account to get the details of the user and the Mac address of the devices in the online account we are able to download the data however it does not include the Mac addresses for the devices
It would be great if this information is among with the information that is included in the download5 votes -
See the device information and phone number assigned to Shared Line
I need to know what site and shared line a phone is assigned to
1 vote -
Caller ID Restrictions as per Site settings
Make it where you can restrict the caller ID in the site settings instead of making it a per user restriction. on smaller companies per user is a okay function, but on big companies this could be tedious.
3 votes -
Phone Numbers in Inventory - SMS and Missed Calls Routing
Capability to route the incoming SMS and Missed calls of the numbers in the inventory to other extensions in the account.
2 votes -
Display dialed number as incoming caller ID when forwarding calls to an external number
When calls are being forwarded to external numbers, the dialed number should also be applicable so that the user would be able to distinguish the calls, if coming from RingCentral or their personal line.
8 votes -
Disable 911 capability
The customer wants to have an option to disable 911 capabilities for all users.
5 votes -
Bulk update user info
There is currently no way to simply import user info for existing users. For example, if I want to update the department or title for users, I cannot do that with a simple import. Please add this functionality.
7 votes -
Fax Number Indicator in Company Directory
Customer would like to have an option to publish a number in their company directory stated as fax number.
2 votes -
RC App feature available to Service Web
They would like to see the function of the app available to the Web Portal like: Start a video meeting, schedule a video meeting.
1 vote -
Reassign an Extension without having to Delete and Rebuild
I thought this was in this portal already but I can not find it. I would like to de-activate an extension and change the users information then be able to send an invite so the user can set up the extension as a new extension.
1 vote -
manager with live reports should have access to site reports with no access to user management
manager with live reports should have access to site reports with no access to user management
1 vote -
Volume and speed control for Announcement
We created a new call recording announcement, but a lot of our users are complaining that it is too fast and it is very loud. It would be better if there is a Speed and volume controls for this Greetings and Announcement
4 votes -
live call monitoring
please create a portal for monitoring live calls in a call center environment where i can see waiting calls, serviced calls, abandoned caalls, longest waiting, average waiting average talk. also include a live view of the person on the call and the person they are talking to. also show users that are in a queue that are active and not actively on calls
10 votes -
Auto update of user hours
A feature in which the user extension hours will automatically update specially when transitioning to daylight saving time
2 votes -
Add support for Individual and Bulk Site assignments to DIDs in Number Inventory
Current Situation: Phone Numbers in Number Inventory can have Site assignments today.
Problem: There's no way to modify a site assignment for an individual DID or in Bulk. Large customers not only need the ability to have DIDs in Number Inventory assigned to Sites, but also need to be able to make changes to those Site assignments as their company grows.
Feature request: Add support for making individual and bulk Site assignment changes to DID in Number Inventory.
2 votes
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