2184 results found
-
Call Monitoring Status
We want users to see when we are on calls and with whom. We need an option to remove/turn off the status when we are monitoring someone.
1 vote -
Unable to import Personal Contacts with special charcters via CSV
It will help those that are uploading thousands of personal contacts with web pages that has special characters
4 votes -
Add emergency location to User Phones list and add ability to export list
This would be useful to review the current user phones in the company to ensure they are set to correct location and more importantly emergency location, adding this idea after ours were wrong and got routed to wrong 911 location.
4 votes -
# Calls Report
Option to see the total number of calls of a user with a Standard role in the online account
1 vote -
dial by name directory 2 digits
The customer said the dial-by-name directory doesn't allow them to dial the surname of some users who have only 2 letters on their surname.
-He would prefer the surname in the dial-by-name directory.
-He doesn't want to use the first name of their employee.3 votes -
Messaging Notifications
Please create a messaging notification option for "all types of calls" and not just missed calls
2 votes -
Call Reports With All data In One Line Not Three
When you download a call report based on details it does not give a clean csv with all the data on one line. The simple does one line but all not fields, Should look like simple but all details of routing.
2 votes -
Add remove option for MVP Licenses to process on AutoRenewal
Instead of having a customer wait until the contract renewal one should be able to mark a MVP license to not renew. This would add option for Available licenses to be marked for deletion on renewal.
2 votes -
Customer wanted a feature that will ring only for phone
Customer wanted a feature where the customer can call his number and can be setup to only ring the phone and should not be able to be answered
1 vote -
Proposal for Enhanced Internal Communication Controls in Ring Central Under Role Settings
Suggestion for Ring Central Platform: Enhanced Custom Role SettingsFeature Request: Allow administrators the ability to disable internal calls through custom role configurations.Steps to Reproduce Current Limitation:Navigate to "Users".Proceed to "Roles".Click on "New Role".Select the "Standard" option.Enter a name and description for the role.On the subsequent screen, under "policies", the option for "internal calls" appears to be greyed out and non-editable.Rationale: Presently, the system allows all employees to contact each other regardless of their roles. While fostering internal communication is essential in most organizations, there can be specific scenarios where limiting this capability is crucial. The reasons include:Protection of Company Information:…
1 vote -
Option to accept or block screened calls
There should be an option to take or reject screened calls.
1 vote -
Option to choose a different number for the outbound fax.
When a specific user initiates an outbound fax, users will still have the option to choose a different number but the default will be what was used in the template instead of a default fax number.
1 vote -
Pause after automated recording
We want to set up out automated phone system in a way where it doesn't immediately hang up after the recording is played
1 vote -
Message data export on admin portal
The option to download the message data export via admin portal.
1 vote -
Default permissions under the Presence tab
Customer wants to have a default permissions under the presence tab, so no need to add permissions or anything as per the customer
1 vote -
Splitting Automatic Call Recording message for different languanges
It would be great if when setting up an IVR with different language options that the message in Automatic Call Recording can be split for these different languages. Currently it plays the one message for all options so if the message is in english and plays to a French language option so to say... well clients that speak frech but don't know English wont understand the message.The message can maybe have at most two languages play without it becoming unpractical but it would be much better to have the message focused to the specific language.
3 votes -
Change inbound caller id NUMBER format
Give the customer the ability to change the way an inbound number appears. For instance we currently had a customer integrate their fax server and previously the inbound number was formatted like this: 239/123-4567. Now when they get a fax, the inbound number shows up like this: +12391234567 and this is causing then to have to reprogram their fax server.
4 votes -
Line keys | An option to pick up a call on hold of those extensions assigned to line key 4 and above
Option yet to press or like a command to pick up a call on hold of those extensions assigned to line key 4 and above if the device only has three line keys available (eg. Cisco SPA-303 Desk Phone)
2 votes -
The default key 1 and 2 under Presence option in Admin Portal can be edited and change for other user ext number.
The default key 1 and 2 under Presence option in Admin Portal can be edited and change for other user ext number.
3 votes -
Remove Toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.
Please add a feature on the service web where the customer can remove the " Ability to toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.
3 votes
- Don't see your idea?