2183 results found
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Allow admin to configure (turn off / on) inbound call pre-answer by BT Cloud Work as this has an effect on calls from HMRC Authorization...
... Codes. When HMRC ( HM Revenue & Customs) sends authorization code is used to a BTCW BT Cloud Work Phone number the message from HMRC starts before the BTCW user has picked up their Handset.similar idea was raised ENTIDEA-I-459 that request to allow the option to disable the inbound call pre-answer but it was referring to Okta/Azure but has the same feature that would fix this current issue
1 vote -
Requesting an option to delete a line key os user on presence
Requesting an option to delete a line key os user on presenceThis is convenient if the user(s) is designated to receive inbound calls only.
1 vote -
Uploading CSV file for Multi-Site Numbers Automatically
The customer wanted to upload a CSV file with phone numbers for Multi-Site. They wanted it to be done automatically so they don't have to add the multi-sites with numbers manually.
1 vote -
Modify which email will get the notification on online account
Should have a feature to modify which email should get the notification on the setup change on the online account
1 vote -
New Limited Extension: Ability to Select Inventory Phone Number
Currently, the inventory number is pre-selected when creating a limited extension. Users/Admins should have the ability to select a specific inventory phone number prior to the completion of the creation of the limited extension.
1 vote -
Blocking Calls from a specific number going to a particular Call Queue Extension Member
Partner wanted to have the option to block calls from a particular number going to a CQ Ext. The number will only be blocked to a particular CQ Ext member. Example: Call Queue Ext 61 | User Members Ext 1, 2, and 3Blocked Number: 0123456789Behavior: Blocked number should not ring to Ext 2 when the call is coming from the CQ Ext.
2 votes -
option to disable users' ability to change any settings on their account
settings like accept call queue, change status
1 vote -
User access management role remove the ability to delete users
Cx wants to be able to provide access to view all the users using the custom rolebut when given access to user access management Users, there should be an option to remove the access of that role to deleting users
1 vote -
Return call handing the way it was
You destroyed call handing and management with the latest changes. Takes too long to find what selection you need to make a change. Previously, to change the number of rings, forward to another extension or phone, you could make the change in three clicks. Go to User, select User, select phone and make the change. Every thing you needed was displayed. You knew exactly what extension/number you were changing, rings and number to forward. NOW, you dont even know what number you're working with and have to select from seven boxes and you dont know what box to pick because…
1 vote -
New routing option for call queues that moves down a list of agents without referencing an idle timer.
Customer who want to fairly and evenly distribute sales leads amongst their team and not have personal calls from their agents disrupt the order calls are received. This list would have the agents loaded into a queue and calls would be distributed down the list and once it reaches the end, it would start over at the first agent again.
7 votes -
Ability of Each Phone Number to Block Phone Numbers in Bulk
We want a feature wherein the "Blocked Calls" option in the service web is available per number and not per user extension. We need to block phone numbers in bulk but it should be done only to specific phone number which is "(646) 665-4533" : DL on extension 1. We don't want the other phone numbers assigned to extension 1 to block the numbers we will put in the blocking list. We still want the other phone numbers assigned to the same extension to allow the phone numbers we will block to go through to us. The blocking of the…
3 votes -
Two-factor authentication every login to Admin Portal.
It would be useful if an option of turning on/off for the 2FA for every login on the Admin Portal will be available. It would be optional to users who wants an additional layer of security for their account login and can also have the option to turn off for those who don't prefer such. Just an option to toggle on/off for 2FA would do.
3 votes -
Unlimited Toll Free Minutes
It would be better if there is unlimited toll free minutes that we can subscribe because of all the spam calls that are taking up toll-free minutes
5 votes -
Option to restrict 1 user to view company contacts under admin portal
A customer requested this option to be integrated. The customer wants an option as admin user, to restrict 1 user to view company contacts. On their end, all of the users are on different places. The customer wants a user to not see the users on the account.
2 votes -
Can Filter Specific User in Call log Report
Can Filter Specific User in Call log Report
3 votes -
to remove the blocked option on outbound caller ID on admin portal
to remove the blocked option on outbound caller ID on admin portal for all users as cx doesnt want to his users to have this option
6 votes -
Analytics filter
Add a filter in analytics tab to filter specific days of the month let`s say all Monday
s and so on4 votes -
Program Ring Central Feature Codes Into One Touch Button - Paging - Direct to VM
Adding Value to Ring Cental Productivity and Security:My job is Sales Manager for Walser Technology, I just installed two Ring Central phone systems, both used to have Mitel. I guess Ring Central decided to use keystrokes to enable a feature for (Transfer straight to VM), (Engage Paging), I am sure there are others. My request is to create the least amount of keystrokes for the customer, especially if they do the same function many times a day, or if the feature could actually save lives such as the paging feature. First I would like to mention the paging, one the…
2 votes -
Call reporting setting included in user profile
When an account is set up to record calls automatically, new users should be set up that way automatically with the option of changing it to not record, not the other way around. In addition to that, this option/function should be included in the users' profiles instead of a completely different path and setup function. It is very misleading that, when our account is set up to automatically record calls, each new user added isn't set up that way as default, and there's nothing in the profile setup to indicate that it's a separate setting elsewhere in the system.
2 votes -
ADD FILTERS FOR CALL SCREENING AND CALL BLOCK
1) Call Screening: is enabled for callers who have no caller ID / not in my contact list / Always. However, a caller can be connected without recording anything, or pressing any key - Just by briefly waiting. Would be nice if the calls would just disconnect after 3 seconds if caller enters no input.
2) For Blocked Callers: Cust have Block calls with no caller ID enabled for Calls and Faxes, yet "Unknown" calls continue to be connected to me rather than dropped. Even with the greeting / prompt of: either caller id is not allowed or mailbox is…
2 votes
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