2047 results found
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IVR user to have the filter capability and transfer to same user ext. direct number
IVR user to have the filter capability and transfer to same user ext. direct number
1 vote -
Give Super Admins the ability to Emulate Basic users to resolve issues they are experiencing.
Was talking with a RingCentral tech and we were troubleshooting a user who was not seeing all the user for a certain site. Had the manager access for the site but in analytics they did not see all the team members. RingCentral Tech was able to emulate the manager so we could see what they saw to resolve the issue.
1 vote -
Analytics-data around call that were specifically avoided when it rang the agent.
I'm trying to find or create a report that will easily let me see how many calls a given agent did not accept from the queue. I know there are different tags such as Refused, Not Answered, Abandoned, but I'm specifically looking for data around call that were specifically avoided when it rang the agent.
1 vote -
Option to switch our method of concatenation supported
Option to switch our method of concatenation supported when using SMS/MMS feature.
1 vote -
Customer requested a settings that will allow the super admin to swap the number directly from one extension to other extension with out...
... using the inventory and delete extension option. When selecting the user extension under devices and numbers, there should be an option or a button that says "swap number" and will have an option to select an extension number to swap the number.. To be able to easily swap or change the numbers from the extensions
1 vote -
Calling in number and its voicemail number be left anonymous
For MVP plans, we want a feature wherein once someone left a voicemail, it will not show the details of the caller. For Message-Only Extension it should not show as well the phone numbers that the caller dialed
2 votes -
Increase SMS Logs in the Admin Portal to at least a year
Would be better if we could retrieve sms logs for at least a year on the admin portal as we can only retrieve 90 days worth of data.
4 votes -
The actual contract and notification of contract renewal should be available in the Admin Portal for customer's reference
Some customers are unaware that they are under a contract or the contract was auto-renewed. Having the soft copy or documentation in the Admin Portal will be helpful to both the customer and RingCentral support.
4 votes -
Analytics remove length of all on the report
We need to able to customize the report to remove the KPI when downloaded on the performance report
1 vote -
customer also want to check if we do have a feature where we can filter calls on deskphone or users
phone would only lit up if call coming from call queue and phone would ring if calling on direct line so that we can easily know where that call is originating
1 vote -
A possibility of excluding monitored calls from performance reports as they are inflating call numbers for new employees.
When creating performance reports for each rep all monitored calls are counted as a call taken by the monitoring agent. we would like to exclude these to get an accurate number of calls answered/taken.
1 vote -
Show cover page with Failed fax transmission notification
When getting a failed fax transmission email we receive the phone number we faxed and the attached documents but not the cover page. Sometimes we fax multiple times to the same fax number but they are for different clients. There is no way of knowing which one failed cause the document names are the same. Also when going to the failed faxes you can't click on the document to view the pdf like you can for successfully sent faxes. So perhaps a fax notification option to add the first page of the cover page to the notification. Thanks.
3 votes -
Group Membership showing Call Handling
It would be helpful for clients to have a new tab under Group Membership for "Call Handling" which lists any and all other user extensions that the user's device(s) are in the call flow for.
1 vote -
block and report does not appear to function
When I recieve a spam fax I click on Block and report and nothing happens. Then I click on Block and the Ring Central continues.
1 vote -
Reason why the number is being blocked on the account
Customer wants the blocking of number feature to not be so easy to access since if incase it was mistakenly type the area code might
block to the customer's system.
for numbers that are less than 10 digits to be block there's should be or remarks or reason box on the system why it will be block
before it proceeds.1 vote -
Pin Validation
This could help customers to validate their voicemail pin on Service Web/Admin Portal just in case they're unsure if what they remember was the right credential instead of creating new pin entirely.
1 vote -
Custom role with company call recording to allow this access to be limited to certain departments
For Custom Roles, when access to company recordings is allowed, that user has access to all recordings in the UC side. Can we allow this access to be limited to certain departments?
1 vote -
LOA should show that it will be processed via ring central once submitted
Customer requesting to update the details for port in under Signing the LOA As it they were given an options for eLOA or manually however it was not explained that RingCentral would complete and execute the LOA.
1 vote -
sync contacts from RingCentral account to 3rd party email
it would be helpful if we can export or there's an option for us to sync our company contacts to our personal/3rd party email, like gmail, yahoo, etc.
1 vote -
Recover deleted site for multi site
I mistakenly deleted a site for our multi site It would be better if there is a way to recover the deleted site if there will be a site that has been deleted by mistake for your customers to recover rather than setting it up from scratch
1 vote
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