2183 results found
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A user must not be added to a call queue or given an admin role, to just have access with all queues reporting
We need to have our selected users to be able to run reports for specific queues, without them adding to a call queue extension and receive calls
1 vote -
Easiest or fastest way to check if a number is being used or active.
I have a list of people that have multiple phone numbers and I was wondering if there was a fast way to see if they are using them all
1 vote -
Another system set up to know where the sender sent an sms to an auto receptionist number
Would like to check if we can add another system where customer can set up another system where they could know where the sms was sent
1 vote -
Sync Ring Central with Dealer center CRM Automotive related
Sync Ring Central with Dealer center CRM Automotive related so I am able to auto sync contacts/ calls from customers
2 votes -
Remove the silence gap when, caller enters no action: Connect to operator
We don't want the silence gap between the company greeting, before connecting to the operator.
1 vote -
Answer the call first and call is being recorded greeting.
When making an outbound call the caller have the chance to interact with the calling number and an announcement will play that the call is being recorded. In this way, the calling number won't assume they are receiving a spam call.
1 vote -
block number for certain site only
block number for certain site only
4 votes -
ROLES: SELECTIVE CALL LOGS / RECORDINGS ACCESS
Please include in the EDIT option of ROLES > CALL LOGS: a tick box that gives a user permission to access either INTERNAL or EXTERNAL call recordings / logs. That way, if an admin designate a user on a custom QA or Reports role, she can limit the users access to either INTERNAL recordings only, EXTERNAL calls only or BOTH.
26 votes -
Automatically assign extension on Presence when a new user is added
When a new user is added, we had to always manually go through each user that has a number to add the user on Phone & Numbers > Presence > Appearance > Assign Extension.
4 votes -
Capability to include IVR menus on ACR
RingCentral customers are now looking to include calls going to IVR menus included in ACRThis will help them manage all calls when doing employee audit.
5 votes -
RingCentral for Dynamics: ringtone settings: off/on, change ringtone, adjust volume. (current ringtone very loud, sounds like old-school...
...landline). RingCentral for Dynamics: ringtone settings: off/on, change ringtone, adjust volume. (current ringtone very loud, sounds like old-school landline)RingCentral for Dynamics: ringtone settings: off/on, change ringtone, adjust volume. (current ringtone very loud, sounds like old-school landline)The ringtone sound and the volume of the ringtone is very loud and sounds like an old-school landline telephone. Many users find the sound distracting and "painful."There are no settings to turn this off, change the ringtone or adjust the volume.
2 votes -
Admin Portal Timeout Control
The service.ringcentral.com / Admin Portal timeout value is very low, causing frustration for users having to sign back into the website 10-20 times per day. It would be helpful if the timeout value could be customized by the customer directly, especially if we could control it by role, site, or even at the user level.
8 votes -
Configure Keypress to Return to the Main IVR Menu
The default keypress to go back to the Main IVR Menu from the Dial-by-name directory is "0." This contradicts the "0" function of each IVR Menu which is used for our receptionists. Please add an option to configure the keypress to go back to the main IVR Menu of the dialed number.
2 votes -
generate a report to see individual user extensions who divert calls to call queue.
looking for an option to have a report to see individual user extensions who divert calls to call queue.
1 vote -
Email notification that includes SMS content and associated phone number to email staff
We send text messages to our vacation rental guests, requesting feedback about the cleanliness of their rental upon their arrival with a scale between 1-5. It would be VERY helpful to include the content of their response in email notifications to our staff. A step further would be to have the option to set up filters like Gmail has so we could configure specific keywords, SMS number as triggers to go to specific people's email address. If this was available, we could route notifications to different people to address the issues if the guest responded with a 1, 2,3,4, 5,…
1 vote -
Unable to import Personal Contacts with special charcters via CSV
It will help those that are uploading thousands of personal contacts with web pages that has special characters
4 votes -
Add emergency location to User Phones list and add ability to export list
This would be useful to review the current user phones in the company to ensure they are set to correct location and more importantly emergency location, adding this idea after ours were wrong and got routed to wrong 911 location.
4 votes -
# Calls Report
Option to see the total number of calls of a user with a Standard role in the online account
1 vote -
dial by name directory 2 digits
The customer said the dial-by-name directory doesn't allow them to dial the surname of some users who have only 2 letters on their surname.
-He would prefer the surname in the dial-by-name directory.
-He doesn't want to use the first name of their employee.3 votes -
Messaging Notifications
Please create a messaging notification option for "all types of calls" and not just missed calls
2 votes
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