2182 results found
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Call reporting setting included in user profile
When an account is set up to record calls automatically, new users should be set up that way automatically with the option of changing it to not record, not the other way around. In addition to that, this option/function should be included in the users' profiles instead of a completely different path and setup function. It is very misleading that, when our account is set up to automatically record calls, each new user added isn't set up that way as default, and there's nothing in the profile setup to indicate that it's a separate setting elsewhere in the system.
2 votes -
ADD FILTERS FOR CALL SCREENING AND CALL BLOCK
1) Call Screening: is enabled for callers who have no caller ID / not in my contact list / Always. However, a caller can be connected without recording anything, or pressing any key - Just by briefly waiting. Would be nice if the calls would just disconnect after 3 seconds if caller enters no input.
2) For Blocked Callers: Cust have Block calls with no caller ID enabled for Calls and Faxes, yet "Unknown" calls continue to be connected to me rather than dropped. Even with the greeting / prompt of: either caller id is not allowed or mailbox is…
2 votes -
On the Call Queue Ability to Send the Caller to An External Number for Essential Plan
On the Call Queue Ability to Send the Caller to An External Number for Essential Plan
1 vote -
By pass custom rule in user extension
Set up a different custom call forwarding feature in which all calls from the mainline then selected an extension number to forward to a different number/extension vs direct calls an extensions DIDExampleMainline: 888 *** 45Extension: 101Extension 101 DID: 615 *** 45Calls from mainline 888 * 45 then press 101: Forward to another extCalls directly to DID if ext 101 615 *** 45**: Forward to a different extension
1 vote -
Toll free number on deskphone screen
The option to have the the toll free number assigned to the extension to be the phone number shown on the desk phone display.
1 vote -
Allow Changing or Creating a Schedule wherein the inbound faxes will be forwarded to certain extensions
Wants all users to have an option in changing or create a schedule wherein the inbound faxes will be forwarded to certain extensions.
1 vote -
Call logs with email address column
Have the ability to get detailed call log reports with email filtering and additional email columns.
1 vote -
Multiple Email Address for MFA code
when we log in and it sends a security code it goes to me and only gives 60 seconds to log in. With a team of 12 that is not feasible and I need to add multiple email address for the code to be sent to
2 votes -
Send SMS in web portal
A feature for Sending SMS in web portal
2 votes -
Feature to filter the call log based on the call origin
Buxton's Sales department would like to track all call times through RC. When using RC to do voice or video calls this is easy but they'd like to include calls from Teams, Zoom and Google. This might be possible via integration but not sure. Please let us know if this can be made into a feature. Thanks!
1 vote -
EXTENSION TO INCLUDE IN BULK UPLOAD
It would be best if we could edit the extension numbers when doing bulk upload, so that we can set what extensions to put in and not just follow the highest extension created.
1 vote -
analytics actual user login to the phone
ability to run actual users phone login
1 vote -
Enable bulk limited extensions
Enable bulk limited extensions
1 vote -
Include contact list in VM Forward option
As an Admin, I need to forward voicemails from exiting employees to current staff for review, but the team’s information does not populate. It does not make sense to have this contact search feature embedded in the system when the company contacts are not available to search unless I add each individual to my contact list. Additionally, the contact list that I add within my profile will not transfer to another user. Since I have to log in as that user to be able to transfer the voicemail, my contact list will not display which defeats the purpose of me…
2 votes -
Company Fax number should not reflect the settings that Company main number has
Customer wanted to have the different set up for the company fax number
2 votes -
Add "All" Option Back to the Site Filter Within the "Users with Extensions" Page in Service Web
The customer would like to be able to filter by "All" sites within the Sites filter in the "Users with Extensions" page in Service Web. For example, when trying to filter for users who are in a Not Activated status, customers were previously able to select "All" sites and then deselect sites they know to have no inactive users. Customers with a large amount of sites would greatly benefit from this filter option rather than having to manually select sites individually.
22 votes -
Disable wait time in queue when user is on DND
lowering the wait time only lowers the amount of time our admin is able to get to the phone and since she is sometimes not right at the desk she needs a bit of time. 20 seconds is what we need for that. Do not wait doesn't work either because it can't be routed immediately to customer service. and she should have to login to ring central and change her maximum wait time to do not wait every time she is away from her desk or goes on break. Some kind of programmable key, or when she is shown as…
1 vote -
Disable changing caller ID on user extension level
A feature in web portal to list a user extension if they are allowed to change their outbound caller ID number on their respective user extension.
1 vote -
Custom modification of extension permissions in Admin Portal
Creating a custom role for permission sets to start as a base is painstaking if an Admin only needs to change a minor permission on a user's permission set. Especially if it is only for one user and is not something that you need a custom role template created for that may not be applied to multiple users. Maybe a modify button under roles/permissions that offers an option to select or deselect individual permissions and Include the functionality of permission dependancies. This would be an awesome addition that would reduce the time it takes to modify extension permissions and would…
4 votes -
RingCentral Call Queue Should Receive All Text Messages, Calls, Faxes, Emails, Etc.
This is to better the customer experience. If you are assigned to the call queue, there shoul be 1 communication channel for all customers helped in that call queue so nothing is dropped during the customer experience.
6 votes
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