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2182 results found

  1. add COMET to app gallery

    it would allow synergy with ringcentral and the COMET CRM

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Connect IVR to Calendar

    Under the IVR Menu, customer wants to have an option that if a caller selected a specific key press it will provide availability to set up appointments to a calendar

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. SSO Report for users Enabled / Disabled

    SSO Report for users Enabled / Disabled.Account has SSO enforced on account but Super Admins have the ability to disable individual users to not use SSO. Customers would like a report that shows what users do not have SSO Enforced (Disabled).

    1 vote
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  4. Update the list of local mobile numbers included in the Domestic rates

    There are a lot of UK mobile numbers that say "Destination disabled" when called. The numbers are not included in the list of premium numbers that can be enabled in Billing > Calling rates > Domestic rates in the Admin Portal, like 0748 numbers.The list should be updated so end users can enable the numbers when needed.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Report showing devices "offline" for certain intervals of time

    This would benefit large companies / restaurant chains that need to know if restaurants or satellite offices are utilizing their physical phones. It provides Admins the ability to monitor, replace and check on offices/campus' that may not be aware their phone is offline.

    10 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. Option for setting password even with SSO

    SSO is implemented on account need users to be able to set up password even SSO is implemented

    1 vote
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  7. Role for a user to only able to edit and upload greetings

    I need a user to only be able to edit a custom greeting for a message only extension

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. delete record for abandon calls

    cx is rquesting if we could removed the
    abandon call record during after hours

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. Add number for voicemail notification

    A feature for adding another number for receiving notifications

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. IVR menu to have a personalized connecting message in the middle

    IVR menu to have a personalized connecting message in the middle

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. transfer calls automatically to the number of the calling party

    for instance, somebody calls your RC number and you need that call to be routed back to the number of the caller

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Ability of the the super admin to send a link to activate the user/extension

    The user is not getting the welcome emailadmin is asking if there's a link that they can send to the user to activate the user/ext instead of resending the welcome email

    1 vote
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  13. Add Malta MVP GO

    The customer is experiencing issues making calls using a Maltese number and found out that the number is an IVN. We advised that IVNs are intended for inbound calls only. However, we do not support Maltese MVP GO at the moment. We need this added in future updates and all other countries with no existing MVP GO.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Want to upload unassigned bulk contact maximum of 350

    customer is request to allow them to upload all of their contact more than 350 , instead of by 25 or by page

    2 votes
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  15. Allow 2 tenants to 1 RingCentral account through SSO

    Allow 2 tenants to 1 RingCentral account through SSO.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. Link Google Contacts through the RingCentral Amin Portal Company Contacts

    Requesting to be able to link Google Contacts to the Company Contacts via RingCentral Admin Portal

    4 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. Forward calls without manually entering any user extension to route the call

    Business Type: Hospital
    Situation: They can't tell the availability of the doctors -
    No specific dates
    Feature Needed:
    They would like to have a feature where they can simplify their call-routing
    No custom Rule Needed - No dates needed - No signing in Needed to The RC App or Portal -
    a feature where they can forward calls without manually entering any user extension to route the call

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Forward voicemail to another extension through phone login and follow the forwarded extension's voicemail delivery rules

    Problem:When forwarding voicemails from phone login, the voicemail will be delivered to the forwarded extension's mailbox and will not follow that extension's voicemail delivery settings.
    Steps to Reproduce: PRECONDITIONS
    1) Change the Call Queue voicemail delivery from "My extension" to "Another Extension" and select User A
    2) Make a phone call to User B
    3) Allow the call to go missed and leave a voicemail
    4) Voicemail is delivered to the mailbox of User B
    Steps to Reproduce:
    1) Login to the VM mailbox of User B through their IP Phone or calling *86
    2) Enter PIN code for User…

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. Interaction w/ IVR Allows Callers to Remain

    We are a major restaurant chain who relies on customers calling our restaurants to place orders, reservations and ask general questions of our store staff. During peak hours, sometimes our staff is not able to answer the phone within the desired amount of time and therefore we ask our customers (within the IVR) if they would like to remain on hold - press 1 and if not, hang up or the call hangs up. After a recent update - this feature we came to rely on was ended due to the "looping" nature that could occur if callers wanted to…

    25 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. International Outbound Calling Controls

    Would like the option to give a User or Site the ability to make outbound international calls. Currently, when you enable this feature all users are able to make international calls.

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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