2184 results found
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Inability to change app status
- cx needs a feature so a user cannot change their app availability status
3 votes -
Intercom for Limited Extension
Wants to have the intercom feature
2 votes -
Capability of copying the user's presence list to be applied to other user's in the account without using the 'Apply Key Template'.
This is beneficial for the user's that has the not supported device under the Apply Key Template list. This will also also the admin to simplify the adding of the user's in the presence and don't need to apply it one by one.
2 votes -
dial-by-name feature from inside of the voicemail menu
Our users would like the ability to use the dial-by-name feature from inside of the voicemail menu when they select 5 to forward a voicemail to another user.Users listen to a voicemail and realize that they need to forward it to another user, but they have to remember the user's extension, instead of being able to find the extension using dial-by-name.
1 vote -
Separating access to Live Reports vs Business Analytics in Admin Portal
Users assigned to a custom role with restricted access to only "Live Reports - View Only" are currently able to access Business Analytics within the Reports section. This unintended access contradicts the purpose of setting feature access restrictions in the assigned role.
1 vote -
Abilit to monitor outbound calls marked as spam
asking if you/we can monitor whether it's happening or not so that we can take those actions when it happens
1 vote -
Provisioning multiple lines with RC features
must be able to provision multiple lines on the phone with rc features
1 vote -
call logs revision for the portal
cx is kind the confused when reading the logs, she doesn't get what the forwarded to is pertaining all about and wants you to precisely state on the logs where did the call goes as it goes straight to the mobile app or the desktop app. cause all she sees is the main line that's why she is under the impression that call are routed to the main line and not on the ext
1 vote -
Play a government required disclosure to callers that is recorded as part of the call
We have to read a disclosure to clients and I'd like to have a recording I can send callers to. I currently send clients to a message only extension, but it is not recorded as part of the call. The government requires that the disclosure be recorded as part of the call.
1 vote -
To have an option to select account validation either via SMS or email only
User ID: 1616184021This account wants to receive 2-factor authentication via SMS only because a lot of them have access to the email of the super admin.
1 vote -
capability to edit and minimize 0 dialing features
We should have capability to edit 0 dialing features so that the caller would not be staying on ivr menu for 3 rounds ( almost 2 minutes) before it 0 dialing took effect . this may help us lessen wait time of callers if they were not able to press on any options and dont know which options to go through
1 vote -
We need a way to assign permissions to call recordings done by the ACR. Currently the permissions are all or nothing. We need to at leas...
...t have it set to assign access to recordings by site. Might also be beneficial to be able to assign by user group. I would also like to see an audit trail in the call logs of who is accessing someone's recording as well as who downloaded it.. I think this would be beneficial for companies that have to deal with confidential information like health and financial organizations in order to stay within the laws and guidelines surrounding this information (HIPAA, etc).
30 votes -
SSO feature similar to Google Workspace
User is requesting a feature similar to Google Workspace SSO.Once the the user get disabled in Google Workspace, it wont be able to log in using the RingCentral for Teams (SSO).Currently on RingCentral system, user have to log in to the stand alone Ring Central app (mobile, desktop and web version). Admin need to disable or delete the User's extension on the admin page to restrict access.
2 votes -
Ability to re-assign local numbers to another extension in bulk
as per the customer, they have a mass amount of number (1200+) that I would like to move to a different extension. Is there a way to do this in RingCentral? Possible to use a csv?
1 vote -
I would like to extend the record of fax that has been sent for more than 30 days for Standard and Fax only plan.
I am looking for an Driver/vehicle examination report from Ohio state highway patrol motor carrier enforcement. Fax should be sent out on 02/08/2023 or few days later. I am trying to get the copy of this document as a proof that is signed by myself to avoid penalty charges of up to 10 000$. Thank you
3 votes -
Schedule changes to Call Queue membership
When a member of a call queue is scheduled to be unavailable to answer calls within the queue, I would like to schedule the changes ahead of time to remove that person and add other members to fill in for that queue (to cover for the unavailable person). Then set a schedule to switch it back when that person returns. The way it is now, even when I know ahead of time that these changes need to be made, I have to wait until the right time to make those changes otherwise it would be all wrong.if I tried to…
5 votes -
Devices with expansion modules can't be members of a shared line group
Currently, you can't change the expansion module of a phone for a user who is part of a shared line.Error Message Devices with expansion modules can't be members of a shared line group.
- Remove the device from all shared line groups to proceed.Hoping to change the expansion module - even if a user is part of a shared line group1 vote -
Feature to see the changes done on RC app
Admin like to see logs on admin porta on the changes the users toggled on RC app
1 vote -
Call recording not showing in simple view
Cx wants to be able view all the recordings under simple viewwithout the need to click the detailed view to see the recording for the calls that went through the call queue
1 vote -
Limit user access in analytics
A feature for limiting a non call group manager to view other user extensions in the analytics portal
1 vote
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