2185 results found
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analytics actual user login to the phone
ability to run actual users phone login
1 vote -
Internal call recording per user disable feature for automatic call recording
Requesting to add an internal call section under automatic call recording so that the main admin can have the option to disable it per userCurrently, we only have inbound and outbound for all calls per user under automatic call recording that we can enable or disable.
25 votes -
Include contact list in VM Forward option
As an Admin, I need to forward voicemails from exiting employees to current staff for review, but the team’s information does not populate. It does not make sense to have this contact search feature embedded in the system when the company contacts are not available to search unless I add each individual to my contact list. Additionally, the contact list that I add within my profile will not transfer to another user. Since I have to log in as that user to be able to transfer the voicemail, my contact list will not display which defeats the purpose of me…
2 votes -
Company Fax number should not reflect the settings that Company main number has
Customer wanted to have the different set up for the company fax number
2 votes -
Add "All" Option Back to the Site Filter Within the "Users with Extensions" Page in Service Web
The customer would like to be able to filter by "All" sites within the Sites filter in the "Users with Extensions" page in Service Web. For example, when trying to filter for users who are in a Not Activated status, customers were previously able to select "All" sites and then deselect sites they know to have no inactive users. Customers with a large amount of sites would greatly benefit from this filter option rather than having to manually select sites individually.
22 votes -
RingCentral Call Queue Should Receive All Text Messages, Calls, Faxes, Emails, Etc.
This is to better the customer experience. If you are assigned to the call queue, there shoul be 1 communication channel for all customers helped in that call queue so nothing is dropped during the customer experience.
6 votes -
Add Admin option to change Availability Status for Users
I discovered that there isn't a way currently to adjust our employee availability in the Admin Portal. This would be nice in cases where employees call out sick and we can move their availability as Admins to "Invisible". It helps us see who is actually available or not with busy phones.
3 votes -
Bulk Update for Emergency Response Locations
To update the ERLs for all users in one go through the admin portal.
4 votes -
Automatic Call recording to not record in states where recording is not allowed.
i dont want calls to record in states where its not alloweed to record, because that its with the law. we used hubspots dialer before which could automatically turn off recording for those states
3 votes -
Ability to download call recordings simultaneously
Please add feature to download all recording all at once, too hard to download one by one
10 votes -
Reserve URLs for email addresses
In a comparable product line, there is an option to register (prove ownership of) a URL, and then all email addresses with that URL are locked to our account only. What is happening is employees are creating their own free accounts outside of our account, and then they have to adjust or delete the email address for us to apply the correct email in our account. In theory this could even be used as a denial of service attack if someone just started guessing and taking our email addresses (can we even dispute ownership of that email to regain a…
2 votes -
Record the screen sharing / meeting - Screen only of the Presenter
Record the screen sharing / meeting - without having the gallery or strips on the side. Just the screen itself
1 vote -
2 Way factory Authentication multiple email recipient for Shared Extension.
It will be much easier if we have option to add multiple email recipient for a Shared Extension to receive the code for 2 Way factor Authentication if one of the recipient is not available and for others to access the account.
1 vote -
Porting Concern
The customer would like to have the option to change the time regardless of the Timezone during the port in process or after submitting the said request.
2 votes -
Create a TAG
Create a tag, so that when I import contacts it is tagged per person who handles that caller/contact.
1 vote -
Show a template preview
It would be useful to preview what user settings a selected template would change before it is applied. Even just a 'the following settings are impacted by the template' on the apply template confirmation pop-up would be helpful. This would help confirm exactly what admins should expect of a given action.
1 vote -
disable fax forwarding option via the Admin portal
disable fax forwarding option via the Admin portal
1 vote -
Inability to change app status
- cx needs a feature so a user cannot change their app availability status
3 votes -
Intercom for Limited Extension
Wants to have the intercom feature
2 votes -
Capability of copying the user's presence list to be applied to other user's in the account without using the 'Apply Key Template'.
This is beneficial for the user's that has the not supported device under the Apply Key Template list. This will also also the admin to simplify the adding of the user's in the presence and don't need to apply it one by one.
2 votes
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