1188 results found
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manager with live reports should have access to site reports with no access to user management
manager with live reports should have access to site reports with no access to user management
1 vote -
live call monitoring
please create a portal for monitoring live calls in a call center environment where i can see waiting calls, serviced calls, abandoned caalls, longest waiting, average waiting average talk. also include a live view of the person on the call and the person they are talking to. also show users that are in a queue that are active and not actively on calls
10 votes -
Auto update of user hours
A feature in which the user extension hours will automatically update specially when transitioning to daylight saving time
2 votes -
Add support for Individual and Bulk Site assignments to DIDs in Number Inventory
Current Situation: Phone Numbers in Number Inventory can have Site assignments today.
Problem: There's no way to modify a site assignment for an individual DID or in Bulk. Large customers not only need the ability to have DIDs in Number Inventory assigned to Sites, but also need to be able to make changes to those Site assignments as their company grows.
Feature request: Add support for making individual and bulk Site assignment changes to DID in Number Inventory.
2 votes -
IVR Settings: Caller can only enter actions after the prompt finished playing
there should be an option where you can set the IVR to only start accepting actions after the prompt finished playing
2 votes -
Call Handling Template - Notify of Conflicting Rules
When utilizing the new Site or Call Queue Call Handling Templates, you can apply a template with Custom Rules to any valid extension. However, you can apply a custom rule to an extension that might already have one that exists and conflicts with the rule set up in the template. The system will not notify you that you are applying a template with a conflicting rule (currently, you have to cycle through each extension and click 'Validate Rules' individually).
We are requesting that the system tell you when you are applying a conflicting rule and to what extension when you…
4 votes -
Would like to set the Site Name for numbers in Vault
I want to label the numbers in storage so when my staff search for a number for a new staff they can choose the site they are going to be working for.
1 vote -
Identify keypress of third-party IVR
A feature in auto receptionist > Custom rules to identify what is the selected keypress from the IVR menu of a third-party company calls to Ring Central
2 votes -
allow call queue managers to view all user performance reports
cx would like all call queue managers to also be able to see the performance report of all users in the account.
4 votes -
Dial by name directory to offer more than 20 names
Dial by name directory to offer more than 20 names
2 votes -
Disabled Zero dialing on specific extensions, Message only Extension
Add a setting or toggle on/off where zero dialing is specific to Messages only extension or any extension not for company wide.
1 vote -
disable external call forwarding for everyone
We've been thinking about a new policy that could help boost our company's security. The idea is to disable call forwarding to external numbers. This could be a great way to keep our confidential information safe and make our internal communications even smoother.
We'd love to hear your thoughts on this! If you have any ideas or concerns about this potential change, please don't hesitate to reach out to our friendly IT support team. Your input is super valuable and will play a big role in our final decision.
3 votes -
It would be nice to have an app that would help provision/program IP Phones that aren't supported by RC's Auto-provisioning feature.
It would be nice to have an app that would help somehow help provision/program IP Phones (like our 12 new VOiP Desk phones here at our office) that aren't supported by RC's Auto-provisioning feature.
1 vote -
Automatic Feature for Enabling Automatic Call Recording for Users
Customer would like a feature that allows users to be automatically enabled for Automatic call recording without needing to do it manually.
9 votes -
Device History Log in Admin Console
Description:
It would be helpful to have a Device History Log feature in the admin console. This feature would allow administrators to view detailed information about each device, such as:When software or firmware updates were pushed to the device.
When the device went offline or encountered connectivity issues.
When the device reconnected to the system.
Historical status changes or any relevant activity related to the device.This would provide better insight into device performance and help troubleshoot issues more effectively.
4 votes -
Have the ability to configure "Accept Queue Calls" in all pre defined Roles
After testing the new changes from roles section, it has restrictions where we cannot disable the option for users to accept queue calls for customized roles, it's grayed out due to some settings may need to this feature turned on. Would be better if it allows admins to make it configurable to all predefined roles without any restrictions.
1 vote -
Updating the greeting of Message-Only extension thru phone call
Implement a feature to modify the greeting of the message-only extension through either direct dialing of the company number or accessing a dedicated menu/IVR system during a phone call.
1 vote -
global admin-level override to apply the changes to all users automatically.
customer would like to have A global admin-level override to push changes from one user setting to another automatically.
For Example:
The user changed the Incoming number display. The admin user should have access to apply it to all users.
1 vote -
Choose a specific user for call recording announcement
Choose a specific user to play for call recording announcement only
8 votes -
Change Outbound Caller ID in bulk for all extension options
Currently in the Admin portal there are many different options for setting outbound caller ID on an extension - their primary phone, app settings, fax settings, additional device, etc. We would love to see an option in the portal to change the Caller ID options for all of those fields in bulk, to one specific number. Currently all options must be manually adjusted to the same number one at a time and this feature would be an incredible quality of life improvement for building out hundreds of new locations every year.
5 votes
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