2183 results found
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Bulk Update for Emergency Response Locations
To update the ERLs for all users in one go through the admin portal.
4 votes -
Admin Portal alert if a phone is offline
In the RingCentral Admin Portal provide a way to set an alert when a physical phone is offline to send an email to an administrator.
23 votes -
Automatic Call recording to not record in states where recording is not allowed.
i dont want calls to record in states where its not alloweed to record, because that its with the law. we used hubspots dialer before which could automatically turn off recording for those states
3 votes -
Limit the callers to select the IVR keypress options only
Requesting to limit the callers to the IVR keypress options only in order to avoid callers connecting to an existing user extension if they randomly dial numbers while connected to an IVR extension.
14 votes -
Reserve URLs for email addresses
In a comparable product line, there is an option to register (prove ownership of) a URL, and then all email addresses with that URL are locked to our account only. What is happening is employees are creating their own free accounts outside of our account, and then they have to adjust or delete the email address for us to apply the correct email in our account. In theory this could even be used as a denial of service attack if someone just started guessing and taking our email addresses (can we even dispute ownership of that email to regain a…
2 votes -
Record the screen sharing / meeting - Screen only of the Presenter
Record the screen sharing / meeting - without having the gallery or strips on the side. Just the screen itself
1 vote -
2 Way factory Authentication multiple email recipient for Shared Extension.
It will be much easier if we have option to add multiple email recipient for a Shared Extension to receive the code for 2 Way factor Authentication if one of the recipient is not available and for others to access the account.
1 vote -
Porting Concern
The customer would like to have the option to change the time regardless of the Timezone during the port in process or after submitting the said request.
2 votes -
Create a TAG
Create a tag, so that when I import contacts it is tagged per person who handles that caller/contact.
1 vote -
Show a template preview
It would be useful to preview what user settings a selected template would change before it is applied. Even just a 'the following settings are impacted by the template' on the apply template confirmation pop-up would be helpful. This would help confirm exactly what admins should expect of a given action.
1 vote -
disable fax forwarding option via the Admin portal
disable fax forwarding option via the Admin portal
1 vote -
Inability to change app status
- cx needs a feature so a user cannot change their app availability status
3 votes -
Intercom for Limited Extension
Wants to have the intercom feature
2 votes -
Capability of copying the user's presence list to be applied to other user's in the account without using the 'Apply Key Template'.
This is beneficial for the user's that has the not supported device under the Apply Key Template list. This will also also the admin to simplify the adding of the user's in the presence and don't need to apply it one by one.
2 votes -
dial-by-name feature from inside of the voicemail menu
Our users would like the ability to use the dial-by-name feature from inside of the voicemail menu when they select 5 to forward a voicemail to another user.Users listen to a voicemail and realize that they need to forward it to another user, but they have to remember the user's extension, instead of being able to find the extension using dial-by-name.
1 vote -
Abilit to monitor outbound calls marked as spam
asking if you/we can monitor whether it's happening or not so that we can take those actions when it happens
1 vote -
Provisioning multiple lines with RC features
must be able to provision multiple lines on the phone with rc features
1 vote -
call logs revision for the portal
cx is kind the confused when reading the logs, she doesn't get what the forwarded to is pertaining all about and wants you to precisely state on the logs where did the call goes as it goes straight to the mobile app or the desktop app. cause all she sees is the main line that's why she is under the impression that call are routed to the main line and not on the ext
1 vote -
Play a government required disclosure to callers that is recorded as part of the call
We have to read a disclosure to clients and I'd like to have a recording I can send callers to. I currently send clients to a message only extension, but it is not recorded as part of the call. The government requires that the disclosure be recorded as part of the call.
1 vote -
To have an option to select account validation either via SMS or email only
User ID: 1616184021This account wants to receive 2-factor authentication via SMS only because a lot of them have access to the email of the super admin.
1 vote
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