2184 results found
-
Capability to remove all of the messaging threads of a disabled user from appearing on the recipients end.
Capability to remove all of the messaging threads of a disabled user from appearing on the recipients end.
1 vote -
Save/Backup & Restore IVR Settings
To be able to save/backup a current IVR settings before making changes and to be able to restore it when needed through IVR Editor.
4 votes -
prompts library available anywhere as an upload
Need to make prompts library of recordings available anywhere a recording is needed. It is currently not available to change greeting on queues or other voicemails, it currently only works for IVR menu
4 votes -
add COMET to app gallery
it would allow synergy with ringcentral and the COMET CRM
1 vote -
Connect IVR to Calendar
Under the IVR Menu, customer wants to have an option that if a caller selected a specific key press it will provide availability to set up appointments to a calendar
1 vote -
Update the list of local mobile numbers included in the Domestic rates
There are a lot of UK mobile numbers that say "Destination disabled" when called. The numbers are not included in the list of premium numbers that can be enabled in Billing > Calling rates > Domestic rates in the Admin Portal, like 0748 numbers.The list should be updated so end users can enable the numbers when needed.
2 votes -
Report showing devices "offline" for certain intervals of time
This would benefit large companies / restaurant chains that need to know if restaurants or satellite offices are utilizing their physical phones. It provides Admins the ability to monitor, replace and check on offices/campus' that may not be aware their phone is offline.
10 votes -
Role for a user to only able to edit and upload greetings
I need a user to only be able to edit a custom greeting for a message only extension
1 vote -
delete record for abandon calls
cx is rquesting if we could removed the
abandon call record during after hours1 vote -
Add number for voicemail notification
A feature for adding another number for receiving notifications
1 vote -
IVR menu to have a personalized connecting message in the middle
IVR menu to have a personalized connecting message in the middle
1 vote -
transfer calls automatically to the number of the calling party
for instance, somebody calls your RC number and you need that call to be routed back to the number of the caller
1 vote -
Ability of the the super admin to send a link to activate the user/extension
The user is not getting the welcome emailadmin is asking if there's a link that they can send to the user to activate the user/ext instead of resending the welcome email
1 vote -
Add Malta MVP GO
The customer is experiencing issues making calls using a Maltese number and found out that the number is an IVN. We advised that IVNs are intended for inbound calls only. However, we do not support Maltese MVP GO at the moment. We need this added in future updates and all other countries with no existing MVP GO.
2 votes -
Want to upload unassigned bulk contact maximum of 350
customer is request to allow them to upload all of their contact more than 350 , instead of by 25 or by page
2 votes -
Automatically assign extension on Presence when a new user is added
When a new user is added, we had to always manually go through each user that has a number to add the user on Phone & Numbers > Presence > Appearance > Assign Extension.
3 votes -
Call pickup where non Call Queue members can pick up call without using overflow
I would like to have other people (non call queue members) be able to pickup the phone call if they are available, but the voicemail shouldn't land in their voice mailbox. The Front Desk should still have the ownership of the call and be tasked with calling them back.. There is also additional confusion for out clients\patients when they get to a different mailbox from the extension they selected.
4 votes -
Forward calls without manually entering any user extension to route the call
Business Type: Hospital
Situation: They can't tell the availability of the doctors -
No specific dates
Feature Needed:
They would like to have a feature where they can simplify their call-routing
No custom Rule Needed - No dates needed - No signing in Needed to The RC App or Portal -
a feature where they can forward calls without manually entering any user extension to route the call1 vote -
Forward voicemail to another extension through phone login and follow the forwarded extension's voicemail delivery rules
Problem:When forwarding voicemails from phone login, the voicemail will be delivered to the forwarded extension's mailbox and will not follow that extension's voicemail delivery settings.
Steps to Reproduce: PRECONDITIONS
1) Change the Call Queue voicemail delivery from "My extension" to "Another Extension" and select User A
2) Make a phone call to User B
3) Allow the call to go missed and leave a voicemail
4) Voicemail is delivered to the mailbox of User B
Steps to Reproduce:
1) Login to the VM mailbox of User B through their IP Phone or calling *86
2) Enter PIN code for User…3 votes -
Interaction w/ IVR Allows Callers to Remain
We are a major restaurant chain who relies on customers calling our restaurants to place orders, reservations and ask general questions of our store staff. During peak hours, sometimes our staff is not able to answer the phone within the desired amount of time and therefore we ask our customers (within the IVR) if they would like to remain on hold - press 1 and if not, hang up or the call hangs up. After a recent update - this feature we came to rely on was ended due to the "looping" nature that could occur if callers wanted to…
25 votes
- Don't see your idea?