1188 results found
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Users extension- Routing to Company greeting
From calling the company number routed to an extension. if no one will answer the call from the extension then there should be an option to route the calls to a company greeting which gives the caller an option to press which department/person they need to speak too.
2 votes -
separate call recording greeting per site
separate call recording greeting per site
4 votes -
Automatically enable 911 location services for any new user or device.
Automatically activate 911 location services for any new user or device. This will negate the issue of having to manually enable each new user/device.
5 votes -
Block option for Ring Central messaging
A feature in which user 1 block the Ring Central messaging from user 2 and both users can still send a Ring Central message to other users.
4 votes -
Presence Keys for Conference Calling
On the Admin Portal presence settings for users, it is best to have a quick key to dial in a conference line with its host key and a specific line for users/participants to quickly join the call.
2 votes -
The customer desires the ability to customize the speed of the greeting message, specifically by adjusting the beats per second.
The customer desires the ability to customize the speed of the greeting message, specifically by adjusting the beats per second.
1 vote -
More Specific Instructions on External Shared Contacts Directory
The instructions should also include what areas need to be filled out, and the format of every entry to be entered. There should even be a sample entry on the file to follow.
3 votes -
Automatically add new user to Automatic call recording list
We have a Ringcentral account and we are under the impression that the extension on our account are already set to automatically record however upon checking we need to manually add them, it would be helpful to enable the automatic call recording for this extension when they are newly created
5 votes -
uploads
The ability to do a mass upload of new department codes via import templates. we have over 600 users and this would be very helpful.
1 vote -
Completed Port in's
Ability to see the completed port in request from the Admin portal
5 votes -
Create a custom rule that can use partial DID or area code only as a "caller ID" condition
Create a custom rule that can use partial DID or area code only as a "Caller ID" condition. Can use a wildcard * as placeholders
Objective:
I want to route inbound calls, using a custom rule, that starts with a +1 650- * * * - * * * * or +1 650-681-**** (Palo Alto) to a specific California call queue/user extensionCurrent: You can add a number via caller ID as part of custom rule condition but it doesn't indicate if it's the first or last part of the DID or phone number
1 vote -
Ability for the Super Admin to update the password only without changing the PIN, Security Question, and Answer
As the Super Admin, we need to change the other user's password without the need to update the PIN, Security Question, and Answer to save the changes on the security details.
2 votes -
Record one-side of a call only
Ability to record one side of a call only
1 vote -
option to delete license in the license and inventory
A customer recently inquired about how to delete a license within the Inventory and Licenses section. While guiding him to access the account menu, we noticed that the three-dot icon under action is not available corresponding the license section, indicating that a direct delete option might currently be unavailable.
I explained that this limitation could be in place for security purposes, but the customer would find value in having the flexibility to delete licenses directly. Therefore, I’d like to request a feature enhancement to add a secure delete option for licenses in the Inventory section.
3 votes -
Block External Calls, Allow Internal Calls in bulk option for numbers instead of manually
We have a single user that is getting hit with a ton of spam calls. We've tried to block robocalls, calls from pay phones, and calls without a caller ID. They added their number to the Do Not Call list, but are still getting too many calls. They would like to block all external calls, but allow any internal calls. The Habegger account has hundreds of numbers. I'm looking for a way to accomplish this without manually adding numbers to a trusted list. Is this possible?
6 votes -
add text to speech on message only message only extension setup screen
As an ADMIN, I need to set up Message Only Extensions (like there is a bad weather event) and I may not be able to record a greeting if it is noisy.
Please replicate your existing "Text To Speech" system to allow us to have TTS for message only extensions.
5 votes -
DELETE MULTIPLE CHAT MESSAGES
DELETE MULTIPLE CHAT MESSAGES - Chat Messages are limited to 60 messages per folder. It would be helpful if we could delete multiple chats at a time.
This feature is available for voicemails, calls, & texts already!5 votes -
IVR Default Key presses
A customer has expressed a desire to customize the default key presses on their device or system. Instead of being limited to using only the "#" (hash or pound) and "*" (asterisk) keys, they are seeking options to modify these standard inputs to different keys of their choosing. This request likely stems from a need for personalization, improved ergonomics, or compatibility with specific workflows. Accommodating such a change would involve adjusting the system's input recognition and potentially remapping the functions associated with these keys. It's important to consider the implications of such modifications on the overall user experience and system…
2 votes -
Provide for Persistent Preferences
Several interfaces in the Admin portal allow selection of how many rows of data to display. I routinely change the default setting to "200" or "All" but I do this routinely because my selection does not "stick" from one session to the next -- often reverting to showing only (for example) 10 call queues when I have 47 and would like to see them all by default. Can this be changed?
1 vote -
add extension number to main site
We should have a way to add an extension number to the main site. As of now, we only have options to add extension numbers to other sites for multi-site accounts. This would let the other sites transfer/call the main site easier.
2 votes
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