1015 results found
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notification via text
Please include feature where they can receive notifications rom RingCentral to a verizon phone number including text and voicemail.
4 votes -
FOR EMEA/UK accounts to have capability of sending SMS notification for voicemail
Current behavior:
- UK/EMEA accounts does not have option to add text number in receiving voicemail notification for both Advance and Basic
- this feature is only available for NA/CA accountsDesired behavior:
option in User > Notifications > messaging notification > Received Text Messages to set SMS carrier and SMS number to receive notification for voicemail
Steps to reproduce:
1 RingCentral Admin
2 Users > Users with Extensions > Select User
3 Notificatons tab > Messaging Notifications
4 Received Text Messages
5 Advance or Basic
6 option to select SMS carrier and add SMS number for SMS/text notification for…2 votes -
Allow Custom Rule templates to be applied at the Site/IVR side.
Custom Rule templates can be created and applied at the user level, but it would be nice to have the ability to do that at the site/ivr level as well. In my case it is a large holiday schedule that we are entering on a large amount of sites. The current method is slow for having to do so many. If not allowing a template, the ability to copy/paste a date scheme would do the trick. This alone would have saved me hours of work.
5 votes -
call queue data retention
Ability to save user and call queue configuration in case a user/call queue gets deleted
1 vote -
Substitute caller ID for International number
We would like to request for us to be able to use our Australian mobile number as a substitute caller ID in the account, we reached out support and we were informed that the mobile numbers are not support
2 votes -
Track inbound and outbound SMS of users in a report.
I want a way to track a list of users' inbound and outbound SMS in a report that can be delivered to their manager. I am not finding an option to use for this. Please tell me where I should go to set this report up.
5 votes -
Check ALL users who have Automatic Call Recording (in Bulk)
Automatic Call Recording
2 votes -
option in admin portal to check, history of direct number assigned to a call queue, information that will show if call queue is in used
option in admin portal to check history of direct number assigned to a call queue, information that will show if call queue is in used
1 vote -
Recording Prompt - Number History
I was recently informed that when we record a prompt via Phone Call, there is no way to delete a number from the history even if the extension has been long deleted.
It would be best if there's a way to automatically remove an extension from the history if the extension is no longer listed as a user.1 vote -
Use Virtual number/Substitute Caller ID number for call forwarding
Have an option to use the Virtual number for call forwarding Or use substitute caller ID number as call forwarding number in the RingCentral Admin portal.
1 vote -
Outbound Branded Calling Feature | First Orion
Hi there! I just had a quick question.. I am trying to use first orion to register my business so that my RingCentral phone numbers will show the business name when my agents outbound. They are asking for me to select a Service Provider but RingCentral does not come up as an option.
2 votes -
Different phone numbers assigned to 1 extension can send email notification to different email address
Customer have 3 phone numbers assigned to his extension and when someone leave voicemail notification it will send the email notification to different email address on each number
4 votes -
Access to speed dial settings for a RC user's polycom desk phone in the RC admin portal.
Looking for an option to access to speed dial settings for a RC user's polycom desk phone in the RC admin portal.
5 votes -
1 vote
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Real time syncing of Archiver
Archiver was connected to SFTP and we need the syncing to be real time since we need the faxes to be present in the shared folder.
1 vote -
To let spam/robocaller leave a voicemail instead of line getting disconnected
To let spam/robocaller or no caller ID leave a voicemail instead of line getting disconnected
1 vote -
Enable RC AI on Premium accounts
We have contacted technical support and was informed that the implementation of the AI solutions with Premium accounts are on January 2 we need to make sure that our account will have this enabled on Jan 2
1 vote -
Ability for all of the standard user to have an access with the call logs.
Ability for all of the standard users to have an access with the call logs.
1 vote -
Tools that can be use to analyze Packet pcap files
We've tried this several times in the past w/o success. We need a way to determine if there is an issue within our network. Do you have a tool that we can install, and you can ingest pcap files for analysis? We have about 20 GB of call data captured over the past couple of weeks we need help analyzing. We are unable to analyze the data ourselves because it is encrypted.
1 vote -
audio greeting
It would be beneficial to have an option in the admin portal to upload multiple audio files for greetings for an IVR menu. This feature will be helpful when there are two different audio files for greeting recordings.
4 votes
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