2184 results found
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Track logs for timeclock purposes
It would be good if we could track login, logout, lunchtime and brakes of the users. mainly for timeclock purposes
2 votes -
the ablity to change your main number
There's currently no way to change your main business number without having to phone in and waste an agent's time. I wish I could do it from the web portal like any other change but this feature is blocked. I hate having to call in the phone never gets my pin right and has so many errors.
1 vote -
Indicator in Admin portal to see if number is SMS enabled
Please add a way in the Admin portal to see if a number is SMS enabled or not.
4 votes -
When a user's email is changed, it should also change the voicemail to email notification
when you change a user's email, it doesn't change the voicemail to email notification's email. This needs to be updated.
9 votes -
Archiver Disconnect Notification
Account's Admins will get a notification once changes and modifications done on the Archiver section on the Admin portal account online for monitoring purposes
13 votes -
Request to have A Green check mark - for outbound calling using a toll free number to mobile/landline number
Currently customer is getting the green check mark status when they make outbound calls using - a toll free number.But once they call a mobile/landline - the green check mark status is not showing at all.they would like to get the green check mark status to all types of lines they call when they use the toll free number.
1 vote -
Have an option on Admin Portal for every User to toggle ON/OFF Notifications(Fax, Voicemail, Missed Calls and SMS).
Must have a separate option for each User on their Admin Portal to avoid confusion if the notification they receive is for Fax only, Missed Calls, SMS or Voicemail.
1 vote -
role that unable to delete fax message
This is for the account User ID: 62862330008 requesting for role that unable to delete fax message
1 vote -
Specific user can be selected to do not include them having access in the call recording
An example scenario is having a role or a feature setting where we can select the specific users that can or cannot access the recordings for the whole account instead of just having a user only or company only which is all to include having access in their recordings/logs. We are requesting for individual users to be selected aside from having customized role/group to be created.
9 votes -
Increase Character Limits on Billing Codes Field (Cost Center Management)
We use cost center accounting codes that are 42 characters in length. It would be a HUGE win if we can put in the entire cost center accounts into the RC billing Cost Center Management under Billing Codes. Currently this field is limited to 24 characters. Could the field length be increased to 64 characters to allow for future needs?
1 vote -
record a dial by name directory with the name of the person and titles
record a dial by name directory with the name of the person and titles
2 votes -
Ability to See Queue Call Acceptance in Admin Portal
It would be useful to be able to see if a user had accept queue calls toggled on or off. If not able to toggle them on for a user, just the ability to view if they have queue calls enabled.
3 votes -
Include license report for each user on the account
Would like to include the license type of each user on reports when downloaded from the Admin Portal.
1 vote -
Delete SMS log
To have an option to delete SMS logs in the admin portal
2 votes -
Put the active call on hold and able to answer the call waiting.
Put the active call on hold and be able to answer the call while waiting.
2 votes -
A report that will show users that is not making calls or not taking advantage of their MVP license.
- Cx wants to know if we have a report that will show users that is not making calls or not taking advantage of their MVP license.the goal is to revoke a user's license if they are not using their service, making calls, doing meetings.
2 votes -
The ability to change the info on Personal Contacts
I have created a lot of personal contacts. With Ring Central if I need to make a change like update the phone number, I have to first delete the contact and then create a new one for the correction or update to take effect. The ability to just update or edit the already created contact would be great.
1 vote -
Voicemail Export
Is there a way for me to export all of my voicemails? I have a folder that I keep them in but I don't want to download them one by one
1 vote -
Changing Prompt repeats
I would appreciate if I were able to edit how many time the IVR menu prompt plays on the line. Right now its 3 times, no one listens to a prompt 3 times.
5 votes -
IVR menu send chatbot link
From the IVR menu, give the caller the option to receive a chat link to start a chat with a bot. The link can be organic ring central or to an external service.
1 vote
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