Skip to content

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

2183 results found

  1. We had the option to add custom roles but an account change caused the "Add Custom Role" to vanish as per the support agents. A tier 2 case was created and then filed another feature add-on request to get the feature activated on the account again which should not have happened if RC keeps features regardless of any updates with the plan or system.

    1 vote
    How important is this to you?
  2. Feature to prevent users to listen to voicemails at the same time.This way, the work won't be doubled.For example, I have called into the voicemail for 1620 and I am listening to t he messages. John then calls into the voicemail is also listening to the same messages I am listening to. This is causing twice the work. On Mitel, the Mitel system would say "I'm sorry but someone is accessing this voicemail at this time. Please try your call again later."

    2 votes
    How important is this to you?
  3. Customer want to have the option to determine how many calls have been deleted for the past 1 year and half for a specific user

    1 vote
    How important is this to you?
  4. Right now, only Primary Admins can add/edit TCR. We have Custom Roles, we can add the option to set a user with the TCR option, but it's view-only. It's better to allow custom roles to manage TCR.

    1 vote
    How important is this to you?
  5. I wan to get a feature wherein I can see my users status showing up. To see if anyone of them is intentionally toggling in or out

    4 votes
    How important is this to you?
  6. To be able to save/backup a current IVR settings before making changes and to be able to restore it when needed through IVR Editor.

    3 votes
    How important is this to you?
  7. When employees are out sick, other members of the company would need to see the messages that are being sent to their Teams. Please find a way for messages under Teams to be sent to admin without having to log into other people's RC accounts..

    3 votes
    How important is this to you?
  8. Customer requesting to removed the voicemail pin for everyone has an access to it and not avoid hustle and remembering the password

    1 vote
    How important is this to you?
  9. looking for a feature that allows our sales reps to change their phone numbers to ones mirror the area code they are calling

    2 votes
    How important is this to you?
  10. The multiple recepient will be useful if 2 extensions can monitor text messages from their clients .

    2 votes
    How important is this to you?
  11. The customer would like to have the option on the interface of the Admin Portal under Licences and inventory that they can easily find their available numbers by clicking it instead of adding the numbers manually under reserve number.

    2 votes
    How important is this to you?
  12. Require the ability to provide each site code with their own contact directory listing either based on extension grouping based on site code or department groups. Allows for cleaner contacts when utilizing multiple sites.

    5 votes
    How important is this to you?
  13. Under Company Emergency Response Locations, it would be nice to be able to see which user phones are currently assigned to each location.

    1 vote
    How important is this to you?
  14. Did not push through with the device order but it still generated a purchase order. Please add an option for us to be able to remove the uncompleted device purchase orders.

    1 vote
    How important is this to you?
  15. Adding Call Log on Archiver Sync Option.

    2 votes
    How important is this to you?
  16. Customer is requesting that Admin can update the user pin with/out entering the users password

    1 vote
    How important is this to you?
  17. Ability to provide specific role to a user that allows him/her to only turn off/on custom rule, and not to edit or make changes to it.

    1 vote
    How important is this to you?
  18. RingCentral has the feature wherein users can listen to how the system reads the Record User Name under Users > User Details > General.This let users listen to how it sounds rather than having to call and wait for the voicemail to kick in to test.

    2 votes
    How important is this to you?
  19. Customer needs ability to restrict registration of IP Hardphone to RingCentral if Hardphone is taken off of Customer Network. Customer is trying to mitigate what they consider a security risk.

    3 votes
    How important is this to you?
  20. The lowest minimum number of maximum callers in a queue is 5 (cannot select below this) I need to set that as a maximum of 2 but cannot. Please add 2 as an option there.

    1 vote
    How important is this to you?
  • Don't see your idea?