2181 results found
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Wants to have a custom message when receiving incoming calls. When his customers will call the main number he needs to hear a message on...
... the phone for example: " " A to Z Residential. Customer wants to hear a message before accepting the call
1 vote -
Allowing delegation group to RingCentral app
Delegated Line (BCA) is at the moment available for hard phones and it will be a great feature to add this to be available on app.
1 vote -
Add company column in Call logs and be able to categorize calls based on company name
In order for the company to categorize both incoming and outgoing calls for better reporting
1 vote -
Log that shows when they turn their phone on DND, turn it back to available status
Log that shows when they turn their phone on DND, turn it back to available status.
2 votes -
sending to voicemail instead of ringing second extension when on an active call
I am using ring central with several extensions. When a call comes in it goes to my desk extension, then if I don't answer it rings my cell phone extension. But it also goes to my cell phone extension if I am on an active call on the desk extension. I would like to see a setting that when I am on an active call it can be directed to voicemail instead of ringing the cell phone extension. It is very annoying to be on a call and my cell phone rings and rings as hitting the "X" to decline…
1 vote -
Call Tracing/Blacklisting Service like *57 from other carriers
When the customer was using their previous cisco phone service in the scenario that their was ever a threat called into a school, customer would use the function *57 that would blacklist the number when they checked their logs, the customer wishes to add function on RingCentral that they could use in the case of a threat being called in.
2 votes -
Change User's Presence from Admin Portal
It would be very helpful to be able to change another user's presence from the admin portal. For example, if a user marks themselves as DND and then leaves for vacation without including in theis status note that they're on vacation, it is assumed that they are in the office, but unavailable at this moment. VS being offline, and not available because they're out of the office for the day. At this time, we currently remote into the user's system to update, or, change their password while they're out, to log in as them, and update that way. Very clunky…
9 votes -
Auto Purchase Limit
Set a limit for our Auto Purchase with that feature we can control our paid
1 vote -
Auto Attendant when Live attendant doesn't answer
We would like the auto attendant to answer when the live attendant(s) don't answer giving our callers the option to direct to an extension themselves.
2 votes -
The customer requested to have a feature where he can edit save contacts in a user level and on a site level to manage the correct conta...
...ct display for every site. The customer requested to have a feature where he can edit save contacts in a user level and on a site level to manage the correct contact display for every site
1 vote -
Prevent End users from Forwarding Voicemail to email
End users are able to forward voicemails to email manually through the Voicemail inbox in the web portal. This should have the option to be turned off (and turned off by default with HIPAA settings active).
1 vote -
Porting process in the Service Web should show the condition for porting in, i.e. For porting TFN to TFN and Local to Local
Porting process in the Service Web should show the condition for porting in, i.e. For porting Toll Free Number to Toll Free Number and Local to Local so as not to surprise the customer a new number charge
1 vote -
Direct sells to Hungary
I just found out that I'm not able to place "Hungary" as my business related country in the admin settings.Support told me that just countries are listed in which you handle direct sales.So I request to start sales in Hungary as well.If you need a partner onsite, feel free to contact me.https://digitalassetsconsulting.eu
1 vote -
Disable call recording to locations that are not allowed to be recorded.
I dont want calls to be recorded in states where it is not allowed to record because that's the law...
1 vote -
Allow Call log to retrieve report for Specific phone number only
Allow Call log to retrieve report for Specific phone number only
1 vote -
Ability to Choose to whom or which email the monthly billing statement will be sent.
It would be better to have the ability to add or choose to which email the monthly billing statement will be sent since not all the time the super admin is the one managing the accounting and billing.
2 votes -
System downtime reports
System downtime reports would be helpful after power outages, server issues, internet issues.
2 votes -
global/mass voicemail messages to clients
It would be a great marketing capability if we could send mass voicemail messages out to our clients. We have an extensive list of clients and would like to be able to pre-record a message and send it out to a predetermined number of clients all at once instead of having to call them one at a time. Does Ring Central have a way of doing that and if so, how?
8 votes -
Filter download user list
Would like to be able to filter the download user list by Role, Site, Status, and Department before downloading the list. This is beneficial for my company that has over 3000 users and more than 50 site. The download user list should only download what has already been filtered under the users with extensions or download all users.
25 votes -
Backup Call log and call recording to external location.
Allow admins or RC system to automatically backup call logs and recording. The same way we can do it for Contact Center
11 votes
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