2183 results found
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Georouting inbound calls based on caller's NPA-NXX.
This can already be accomplished via custom rules, but would need to allow users to add values in bulk by allowing them to Copy + Paste values separated by commas in Custom Rules. RC currently forces users to add each value individually.Here is a link to show you how Dialpad does it. Dialpad Georouting process
1 vote -
All phone number can be Assign to All User extension type
All phone number can be Assign to All User extension type
1 vote -
Log Out from all devices
Cxs would like to add a feature where in they just have to click a button to easily log out from all devices.
2 votes -
Ability to download/export RingSense call recordings
Gong only seems to allow us to share the URL of a recorded meeting but I would like to download/export the call. I'm hoping the new RingSense product will allow download/export as a standard feature.
4 votes -
Customer wants to add a feature to publish the company number to the Yellow pages
We will have more options to publish our company
1 vote -
Add Meeting-ID as column in bulk download
It is useful when using InContact to be able to download the Meeting-ID as part of the bulk user download. This allows bulk upload into InContact for Meeting-IDPlease add a new column to the bulk user download for Meeting-ID
1 vote -
We would like to prevent users from editing their profile information and pictures.
We would like to prevent users from editing their profile information and pictures. We would also like to remove all edited profile pictures from user accounts. I opened a case on this and RC came back to say "We understand that you need assistance with removing all profile picture in the account for all users by admin. This feature is not yet part of our current updates."
3 votes -
Closed for Bank Holidays
It would be useful to have a option to mark business closed autoimatically on bank holidays rather than having to do a custom rule every time
9 votes -
A LIVE or REAL-TIME SMS STATUS DASHBOARD ON PORTAL / SERVICE WEB
A Live or REAL-TIME SMS Allowance Monitoring on Service Web Dashboard for the current SMS standing of the ACCOUNT to provide awareness on the Account Admin or IT that if they exceed a one text on messaging then it would give an awareness to the team so they can STOP / PREVENT them to trigger auto pruchase or at least a prompt that this text / sms or next text/ sms would trigger the auto purchase. The dashboard would show up like a countdown timer or tracker of current SMS status and it is live. And below, it would show…
12 votes -
Notification alert when a certain number or number series becomes available
There are times that a specific number series or area code is not available to add to the RingCentral system. Hope there's a way to tag a certain number's availability and notify customers once available without a need to reach support. This is to save time in reaching customer support while waiting for the number to become available.
1 vote -
Remove email notifications to the users when adding or remove users in call monitoring.
Can we remove the notification email sent to the user when I add and remove users?
1 vote -
Consistently list Emergency Response Locations in User Download
The User Download on the Portal provides a list of Emergency Addresses used by staff. Yet we have found the data there is incomplete or inconsistent.We find many blank addresses where users has setup Personal Emergency Addresses (PERL). We also see Company address (ERL) where the user has an actual PERL.We need this report to be able to reconcil telephone locations and to assure complaince with Ray Baum's Act. Can the addresses shown be consistent and actually represent the user's current PERL or effective ERL address?
16 votes -
Add The Capability To Set Default Key For Call Flip
By default, when you add a user the default key press for selective Call Flip is *1. This can cause an issue when you are in an auto-attendant type call (i.e: non-RingCentral conferencing call service) and need to use *1. When you enter *1, your phone will attempt to dial your desk phone. You will be able to get back to your initial call, but only after the call flip has ended (up to 10 rings). It would be useful for us, as admins, to have the ability to choose the number to be the default system-wide. This way we…
7 votes -
Ability to Duplicate User Groups-Copy Members from Existing to Create a New User Group
At this time there is no way to duplicate an existing User Group, or copy the members to create a new one in an easy step. When you have a large User Group, we are manually adding the members individually. We have some departments that have a large amount of Members with multiple managers that need access to or another created with the same members. It would also be nice to be able to assign more than one manager to a User Group.
7 votes -
Deleted voicemail tracker
Idea: Add trace for deleted voicemail to the audit trailWho would benefit from it: All Account adminHow should it work: Audit trail should be able to track and provide details when a Voicemail was deleted, who deleted it and when it was deleted, so it will be easier for the Admin to track and explain to their User what happened to a missing or deleted voicemail.
14 votes -
Press a key/button and call routes directly to that call queue's specified voicemail
Option to press a key and call routes directly to that call queue's specified voicemail before the call connects to the call queue members.
19 votes -
Have the capability of answering 2 calls coming from the main company number going to a specific extension at the same time.
This will help the extension to answer to 2 calls from the main company number at the same time.
1 vote -
Multiple group managers
Is it possible for to have more than one manager configured for each user group to be able to monitor their call activity, please advise?
1 vote -
Dial-by-Name with 2 digit dialing only
They have a user who has a 2 characters last name only and the request to have the dial by name directory press option to allow 2 digit dialing instead of 3.
Behavior: When the caller chooses dial by name directory from the IVR option , they requests for 2 digits/characters to be allowed instead of 3
Step to Reproduce:
Dialed Main number
Choose DIAL-BY-NAME DIRECTORTY
Press 2 digits only and should connect to the user with 2 characters on his last name2 votes -
Push To Talk Roles and Permissions
Push to Talk should have its own role permissions and not rely on permissions from meetings.
1 vote
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