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2183 results found

  1. Customer don't want the auto receptionist number to be visible as caller ID number to a user extension

    2 votes
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  2. We regularly have customers text the main numbers of our locations which end up in the admin account. The New Text Message emails are great but the "To" field only includes the Admin name. It would be very helpful if the "To" field also included the number that the customer was texting. This would avoid the step of logging on to the admin portal and scrolling through the SMS Log to determine who the recipient of the text should be.

    1 vote
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  3. Hi Team,I would like to add an idea where admin access users should have an option where they can bulk import / Export all users Ring central Meeting id from ring central portal.The main objective for bulk import/ Export data can save the time for person who is doing audit as every organization have good numbers of employee's and quite difficult to open each profile & verify RC meeting id it is quite time taking activities.the main purpose of each organization is to maintain the correct data of their each employee so that if users facing any issue with RC…

    1 vote
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  4. To have tools that will automatically categorized contacts being import

    1 vote
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  5. Gong only seems to allow us to share the URL of a recorded meeting but I would like to download/export the call. I'm hoping the new RingSense product will allow download/export as a standard feature.

    3 votes
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  6. Since we have multiple sites on our account it would be nice to bulk assign inventory numbers to Auto-Receptionist numbers and then change the site the number belongs to. It helps organize all the numbers on our account.

    1 vote
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  7. linking analytics on company website

    1 vote
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  8. A tool that can download a fax for specific numbers into a shared folder located on an on-premise server

    1 vote
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  9. Please update "preset" date ranges to include Last Month To Date option

    1 vote
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  10. Option to view extensions with no activities in call logs like a button or included on the filter button

    1 vote
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  11. As I am experiencing the thing, I purchased one extension for my company but i have 10 employees who have to be on same extension to answer... SO please help us with this so we could log in to same extension on multiple devices... that would be so helpful..

    10 votes
    How important is this to you?
  12. put none RingCentral contacts to their deskphone's presence keys

    1 vote
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  13. The system should have an option of showing on the SMS email notification on which call queue numbers the message was sent to.

    1 vote
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  14. Prevent logins from IP addresses that are located in certain geographic locations. For instance, give the company the ability to restrict countries or regions of the world where they do not have a presence. This would provide additional security beyond 2 factor authentication.

    27 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. As per support case 16076197When users set DnD, if they are also members of a queue, they will continue to recieve notifications/calls from incoming calls routed from a queue.To be truly in DnD mode users have to Turn off "Accept call queues" and then change their status from "Available" to "Do not disturb".
    Please can we request that the status DnD work as expected and not disturb users, regardless of whether they are also queue members.

    10 votes
    How important is this to you?
  16. Hi, TeamPlease consider adding Archiver to Audit Trail TimestampsWe need to identify who or which user have Disconnected or Connected the Archiver.Also, any status changes should automatically send a notification to the Super Admin or mutiple email whether an Archiver was Disconnected or Connected,The Archiver status is very essential for some business where they have ti keep important call logs & recording. A notification / Time stamps to the users whether it was Disconnected or Connected by someone or Disconnected due to change of Archiver credentials would help them manage it and prevent loss of impotant files. Thank you.

    2 votes
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  17. The customer would like to have the option on the interface of the Admin Portal under Licenses and inventory that they can easily find their available numbers by clicking it instead of adding the numbers manually under reserve number.

    1 vote
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  18. As per screenshot, it cannot be saved without any managers in a call queue.

    1 vote
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  19. Desk phone is ringing when a fax is being sent to a DID and unable to receive the faxFax is received without the deskphone ringing if the set up of the call is only routed to VM on the user extensionCustomer's user extension is set up to forward calls to a call queue if she doesn't pick up the call which prevents the customer to achieve the behavior that they want which is to receive a fax without the deskphone ringing and for the calls to be forwarded to a call queue if the call is unanswered

    4 votes
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  20. In our scenario, message-only extensions are only used to receive faxes. Patients have been able to dial random numbers while in the phone tree and leave voicemails on a specific message-only extension. These voicemails will go unanswered, as they are not even being left at a location in the same state. The ability to exclude these message-only extensions from being dialed would be ideal

    12 votes
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