2184 results found
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SMS Registration
If a company using Ring Central does not send outbound SMS there should be a place to note we do not use a SMS Campaign. We keep receiving emails to register however it is not applicable to a Funeral Home.
2 votes -
IVR without the need for user input
Currently, when creating an IVR, the system is designed to prompt for a key to be pressed; there is no option to act with no user iteration. For instance, if I want to play a greeting message and immediately after the greeting transfer the call to an extension, this is just not possible because, after the greeting, the user will be required to select and option (press 0-9 keys)
1 vote -
Option to download the entire page of the fax for failed fax
For the cust can see the entire pages of the fax
1 vote -
Please make that we could log in on extension to multiple computer applications
As I am experiencing the thing, I purchased one extension for my company but i have 10 employees who have to be on same extension to answer... SO please help us with this so we could log in to same extension on multiple devices... that would be so helpful..
11 votes -
Move Company Directory from General Settings to into IVR
When configuring Company Directory, many clients prefer to have multiple options to dial a user within their system. Moving Company Directory from Auto-Reception General settings per site into IVR settings by key press would permit the client to configure both options. Example: Press 1-Dial by First name, Press 2- Dial by Last name. Leave the Search Criteria in General settings to select who to search for under the IVR per Site. Leave these options as: All users in directory, Users in selected sites, and Users in same site as the IVR Menu.
5 votes -
Importing contact with a separated list for fax and phone
The customer would like to check if it's possible to import a contact and have a separate list for fax contact and phone contact
2 votes -
Support NFC Connection on Android phone for Poly Edge E450
We have our new Poly Edge E450 phones setup for hotdesking. Currently they work the normal way, to login you would enter your extension and PIN on the phone. But the phone had functionality to automatically log you in using NFC on Android mobile. The NFC works to pair you to the phone via Bluetooth and it will be very beneficial not only to us but to others to have this kind of fature be supported in RC system.
1 vote -
Ability to exclude internal calls from automatic call recording
Customer is a financial services company that is required to record all external calls. They would like the ability to exclude internal calls from automatic call recording
41 votes -
Customer requested to have an option to receive and monitor incoming fax to multiple extension without using the email notification option.
When the customer will go to the user's call handling she will have an option to forward multiple fax extension to her extension.
1 vote -
I request that my employees do not have access to recorded conversations.
I request that my employees do not have access to recorded conversations.
1 vote -
to have a back up ACR once ACR is enabled on the acct
to have a back up ACR once ACR is enabled on the acct
1 vote -
Disable Call recording prompts on Internal Call Transfers
PLease add an option where users can disable call recording on internal transfers (like peer to peer)
6 votes -
Ability to Select Primary & Secondary Licenses from Licenses & Inventory
In our account we have 2 types of licenses due to an agreement made during implementation on pricing of these two licenses. While the license itself is the exact same (MVP) the cost is different and therefore broken down into MVP and MVP. I would like the ability, as the Admin, to select which license to assign to which extension. The MVP^ licenses are meant for emergency lines while the MVP is designated for End Users. When auditing my account, I notice that Users and Emergency Lines are mixed between both MVP and MVP. Currently my only workaround…
15 votes -
BT Feature Request : changing the address on the home page of the admin portal
Feature Request : changing the address on the home page of the admin portal
Details : there is no option to change the address of the account on the home page located at the right hand side
Significance of the feature : able to change the address on the home page screen of the admin portal
Current behavior : not able to change the address
Brand : bt cloud phone7 votes -
Option to copy other user's presence
To have an option on the account to copy other user's presence without using a template
1 vote -
Forward Call from Delegated line to a call queue
It will be useful for our customers to get an option to transfer calls from a delegated line to a call queue
1 vote -
Fax Routing and From Number
We would like the ability to add a secondary fax recipient when the original fax recipient is out of office with out super admin having to manually change it each time. Also, the ability for all users to have the ability to chose company fax number as the "from" instead of individual lines or company main line.
1 vote -
Custom role for user extension to restrict caller ID number to user
Customer don't want the auto receptionist number to be visible as caller ID number to a user extension
2 votes -
New Text Message Emails - Include Number
We regularly have customers text the main numbers of our locations which end up in the admin account. The New Text Message emails are great but the "To" field only includes the Admin name. It would be very helpful if the "To" field also included the number that the customer was texting. This would avoid the step of logging on to the admin portal and scrolling through the SMS Log to determine who the recipient of the text should be.
1 vote -
Bulk import/ Export of all users Ring central my meeting Id
Hi Team,I would like to add an idea where admin access users should have an option where they can bulk import / Export all users Ring central Meeting id from ring central portal.The main objective for bulk import/ Export data can save the time for person who is doing audit as every organization have good numbers of employee's and quite difficult to open each profile & verify RC meeting id it is quite time taking activities.the main purpose of each organization is to maintain the correct data of their each employee so that if users facing any issue with RC…
1 vote
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