1279 results found
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daily delivery reports for recorded calls
Daily delivery reports for recorded calls ( Mp3).
The settings in service web (admin portal), provides the ability for the super admin to set up daily or scheduled delivery call logs in csv format.
One of the settings to filter is recorded calls, but since it's csv format the actual recorded calls ( mp3) are not being sent.
should have atleast a small text or note as disclaimer that adding the recorded calls is not included in the daily delivery reports for call logs.
Please add the text/note feature as disclaimer that it's a limitation.
Please include the development to…
2 votes -
leave voicemail after IVR greeting when no action is done
The customer suggested that if there is no action done after 6 rings on the IVR greeting then the caller will be routed to a voicemail.
2 votes -
Set a number to make emergency announcements
How can we set a number (for example: dialing 876) to be used for announcing emergency information on all desk phones speakers? It shall interrupt if anyone's on phone during the announcement and play the announcement as priority.
3 votes -
Disable Activation of Corporate Emails for Personal Accounts
To maintain compliance and end-user experience I propose disabling the ability to use a corporate email (ie. *@corporation.com) when signing up for personal RingCentral accounts. This would prevent potential data security risks associated with using company credentials outside the approved corporate use case. Implementing this change would help ensure corporate emails addresses are reserved strictly for official, business-related purposes and allow users to only use IT approved RingCentral accounts.
2 votes -
Have the option to change the time in schedule to one minute increments or intervals
Ability to set or change the schedule date and/or time in a minute increment or interval instead of 15 minutes. This should apply to all schedule (company schedule, call queue schedule, user schedule and/or custom rule schedule)
2 votes -
Slack automated messages
To have an automated slack message to be sent to internal email address when user transfers calls to them and / or when they receive a voicemail on their personal extension
2 votes -
Ability to change phone status from order in progress to completed
Customer should have a capability to change phone status from order in progress to completed in Service web
2 votes -
Ability to manage multiple RingEX accounts from one single email address
For customers with multiple instances - such as with one US & UK instance - their admin team have to have two different email account to manage.
Having a consolidated Admin portal to then choose an instance from one email address would make a huge difference.
Customers are unable to use personal email addresses in this scenario for security reasons.
3 votes -
When hosting a meeting, guest should have an option not to register or create a profile when joining
When hosting a meeting, guests should have an option not to register or create a profile when joining
1 vote -
One time removal of Custom Rule created under the Call handling Template applied.
The Call handling template is being applied to each user, however it created a custom answering rule for each user extension automatically. And once call handling template is deleted, the custom rule stayed on each user extension. There should be an automatic way of deleting the custom rule in each user extension once the call handling template is deleted.
3 votes -
Turn off or Modify the email recipient for every changes on the account
Customer would like to modify the recipient and who can be contacted regarding the questions on the changes on the account.
1 vote -
RingCentral PULSE
RingCentral PULSE TO have a report of LONGEST HOLD for a current call in place
1 vote -
Separate the ability to turn off configuration level change notifications from normal workflow notifications.
We must turn off admin/configuration level notifications separately from normal workflow notifications.
We do not want end users to be notified that they have been added or removed from a call group.
We want users to be notified they have a missed call.In our onboarding meeting today, our RingCentral specialist indicated it was all or nothing.
1 vote -
Include an indicator of the Primary Number when downloading a User List
We would like to request to include an indicator of the Primary Number on the report when downloading a User List on the Admin Portal.
The current setup only shows all the phone numbers assigned to the users which doesn't indicate whether a number is a Primary Number or a Direct Number.
1 vote -
Bulk Convert Phones to Hot Desk Phone
Facility to convert unassigned phones to hot desk phones in bulk would save lots of time in all deployments that are inclusive of such devices as the flow to do so is roughly 30-60 seconds per device and is very monotonous. With hundreds or thousands of phones this is very inefficient.
Would suggest something akin to the Bulk Device Replacement.
3 votes -
Synchronous Automated Machine Detection - AMD
Synchronous Automated Machine Detection. Allow for campaigns to enable audio files to be played while the system is detecting if a pickup is a machine or person (AMD). The reasoning here is that people are more likely to stay on the phone if they hear something - like generic call center background noise.
2 votes -
Option to change outbound call recording per site
cx would like an Option to change outbound call recording per site
2 votes -
Vanity numbers with special character
Customer requested to have a Vanity number(#myvisa) that will have special character in the beginning before the letters.
1 vote -
Automatically mark numbers as spam on the caller ID
We want to have a feature to Automatically mark numbers as spam on the caller ID.
Someone must have turned something on because now most of them are coming in as "Suspected Robocall". As a salesperson, I cannot just not answer calls with no caller ID. That would be taking a chance a prospective client would be interested in our services and some don't leave messages.
3 votes -
Ability to have key press when a user extension received a direct call
It would be great if there would be a key press option on a user extension
2 votes
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