2183 results found
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Release notes do not contain all fixes or modifications
The addition of this URL (https://support.ringcentral.com/release-notes.html) is great. I was unaware that this even existed until RingCentral support offered it. I did notice that some feature changes or fixed issues are missing from the release notes. For example, how to modify the large meeting license. The process completely changed in the Admin portal and I received no communication from RingCentral about when this changed or what the new procedure is. There have been several other changes to the Admin portal or the RC app that are not being communicated to customers, this is frustrating.
15 votes -
Allow multiple users to have the operating extension instead of just one user
I need my office administrators to be able to recieve incoming calls and texts BUT still have their own unique username for team messaging.
3 votes -
restrict notification settings
Related that email alert on Call recording I don’t want my users to receive that email alert that recording has been switched on. where I can edit this setting Being an owner and Admin of this account I don’t want any alert email to go any user email. RESTRICT ALL. I am saying what if any user call you for any changes in settings?
1 vote -
notification when monitored users received a phone
it is useful if there will be an automatic notification showing that a specific user being monitored on the RC desktop app receives or currently engaged on a call so that we can listen to it right away without needing to go to the HUD manually.
1 vote -
Admins ability to disable extension on a Specific time
Admins want to have the ability to disable a user extension on a set date and time
1 vote -
Changing conference call participant codes
We weould like the ability, as administrators, to control the conference call participant codes (length). Currently when you hit change a random 9 digit number is given. We would like to be able to modify this. For example we sold iket o make a four digit pin instead.
6 votes -
Ability to prioritize custom rules
With custom rules, it would be beneficial to rank/prioritize one rule over another. If the criteria of multiple rules are met, we should be able to create an order in which the rules are followed.
3 votes -
Ability to restrict users from changing individual user data (first name, last name, etc.) while keeping the ability to reset voicemail PIN
Administrators would like to disallow users from making changes to their individual user info but still be able to change their voicemail PIN. When unchecking user info, the user is not able to change their voicemail pin. The request is to be separate those permissions.
5 votes -
Provide the ability to mark SMS as "unread" within MVP
We offer the ability to mark all messaging tools as unread BUT SMS. VM, Fax, Messaging, etc. Providing this option allows for a user to provide themselves with the unread notification reminder for follow up.
1 vote -
Disable editing user details in user extension level
Feature in custom roles to about disabling the employees capability to change the extension details such as name, email, and contact info of their individual extension
1 vote -
Fax notification.
Okay so we have a Polycom OBi box setup on a copier for faxes but we've been experiencing issues lately that it won't pickup sometimes so is there a way to send the fax to an email if the copier doesn't pick it up.Kind of like how if you fax to an extension, it will send a copy of the fax to the email attached to the extension.
1 vote -
Set numbers for unauthorized call forwarding
A feature to unauthorize a user to forward calls to a cell phone number
1 vote -
Block the ability to transfer calls to queues numbers
Sometimes agents abuse transfering calls to queues extensions, would it be very helpful if the admins have the ability to block transfers to queue extension numbers specially blind transfers.
1 vote -
trigger auto-call when voicemail is left by the caller
Be able to set/trigger auto-call when voicemail is left by the caller.
1 vote -
Have an option to close the case in My Case Portal
Have an option to close the case in My Case Portal
2 votes -
Customize Email Recipient for Account Service Notification
Be able to change the email where the service notification is being sent instead of only defaulting to the super admin email. Sometime Super admin prefer to receive notifications for account level on another email and use another email for log in
1 vote -
Having a general automatically audio while I put caller on parked calls.
I would like to have an option when I put caller on hold on parked call, they can hear a automatically message something like " please stay on the line we will get back to you shortly".
1 vote -
allow "forward voicemail messages to email" in the app & mobile app, not just in the online account
https://support.ringcentral.com/article-v2/Forward-Voicemail-Messages-to-Email-in-the-RingCentral-Online-Account.html?brand=RC_US&product=RingCentral_MVP&language=en_USThis is a very useful thing, but it's not available in the Ring Central app or on the phone app.
1 vote -
Disable domestic calling for digital lines
Please enable the capability to turn off domestic calling for US numbers who just wants their users to call international numbers.
1 vote -
voicemail email notification retrieval after 2 months
Hopefully, you will include this feature so that the email notification can be retrieved even in the past 3 months already. This will be beneficial to our business, so that we can monitor the calls of our employee
1 vote
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