1279 results found
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Interruption Audio on User Extension
If we can have an interruption audio feature available on user's extension where in an audio prompt played in specific intervals while caller waits on the line to be answered by the next person.
2 votes -
Outbound Caller ID apply to all user without using template
I am trying to figure out if it is possible to change the default settings for a user without having to apply a template. For example, I want all new users outbound called id settings to be set to their device number. Is this possible without having to apply a template? Like changing the default setting for that role or something similar?
1 vote -
Call using RC app on number listed on voicemail on admin portal
WE have contacted support and inquired about checking voicemail for other extension your support rep advised us to navigate to User> user with extension> msg column and click the number we are able to get the voicemails however we are not able to call the number back using the click to dial the only option to call the number is from Ring out, it would be nice to have an option for us to call back the number using the RC app when we click it
1 vote -
Sync call recording to Zapier
Enable saving the recorded calls on Zapier
2 votes -
Ability for conference number to receive voicemail
It would be good if we can have the ability for conference numbers to receive voicemail without having to assign to an extension.
1 vote -
1 vote
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Temporary password option
We would like to have an option to set a temporary password for the user extension where it will prompt the user to setup a new password when they login to their app or their online account
1 vote -
An easier and more convenient way to cancel a device order that was just submitted without having to contact Support.
An easier and more convenient way to cancel a device order that was just submitted without having to contact Support.
1 vote -
Allow adding a name/note when blocking a number.
This UI has changed recently for the worse. Previously, when adding a blocked number to an extension (like the company admin), you were given the opportunity to enter a name for the blocked number. I would generally use a descriptor indicating why it was blocked (most often junk faxes). But this week, theres a new UI that only allows entering the number, then you have to find the number in the list to add the name. Please roll back this change. The new UI is completely unnecessary.
1 vote -
Direct transfer to VM for other phone
We have contacted support seeking instruction on transferring call directly to VM was provided the article https://support.ringcentral.com/article-v2/How-do-I-transfer-call-directly-voicemail-using-Presence.html?brand=RC_US&product=RingEX&language=en_US
upon testing it our we are only able to use this feature on Poly and Cisco phone it would be better if this can be setup for Yealink phones as well1 vote -
Keep the downloaded report more than 48 hours and should be able to navigate or access it from the "Download History" tab still even after 4
Wanted to be able to see all the downloaded call logs on this page "Download History"
Wanted to be able to navigate or access all the downloaded call logs on the Download History tab1 vote -
Status Dashboard dedicated for our accounts/phones
We want to have a status dashboard just like your website but dedicated for our phone lines.
2 votes -
Ability to toggle the call forwarding to the RC mobile app or RC Desktop app separately
Ability to have the option to select the RC mobile app first then next to be ringing is the RC desktop app or vice versa. The option that the we have is to turn it off or turn it on only. The customer wanted to have the ability to select or change the option to be ringing first either with RC mobile app or RC Desktop app.
When you go to the online account > Users > go to an extension > then go to Phone > Call Rules and Voicemail > under My Work Day you click on the…2 votes -
block calls from outside the us
we are under attack we need a solution
they are calling from different numbers and different country codes its not the same number each time
It will be best if we have an option to block calls outside the US.
1 vote -
Delete monitoring reports
The option to delete/remove the monitoring time for a user (who is doing a sidebarge) will not be included in the Report.
2 votes -
Way to upload the schedules to different sites
Option to upload the schedules to different sites instead of doing it manually
2 votes -
download list of block numbers
Ability to download list of block numbers from the account.
2 votes -
Download call recordings log
Request to allow managers of user groups to download the log of calls that have been recorded.
Currently the manager of a group can go in, isolate by user and listen (and download) the recording of that call, but they cannot download a log file of the call data per user they are focusing on.
Request to add the ability to download the call log of recorded calls isolated by user.
2 votes -
make calls using admin portal
Customer would like to make outbound calls using the admin portal and not the RingOut feature or using the RC app
2 votes -
Add a Separate permission for international SMS.
Currently international dialing, simultaneously allows international calling and SMS.
I want to be able to provide permission to users to make international SMS and international calling separately.
2 votes
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