2183 results found
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See a user's CQG membership from their extension settings
It would be nice to be able to look at a user's extension settings and see what CQG's they belong to as well as if they have been set as the VM recipient for any of their CQG's. It would be helpful to see this from their extension settings before disabling/deleting their extension so we would know to go back to the CQG and change the VM recipient. It would also be nice to be able to add/remove them from the CQGs from their extension settings.
9 votes -
Show Billing Destination Changes (Outbound & Domestic) in Audit Log.
When Billing-Calling Rates-(Outbound Rates-Domestic Rates) changes are enabled/disabled in ServiceWeb, that these changes are populated/visible in the ServiceWeb Audit trail as there a Security & Fraud implications when the changes can't be seen.If possible this feature enhancement should include email or SMS notification, this way a Super Admin or Security Admin could be alerted immediately as International/Premium rate charges would apply. charges
1 vote -
Archiver sync option for other extensions unde the Admin Portal
There should be an option under the Admin Portal's archiver sync option to back up other extensions messages (voicemail, SMS/MMS, and fax) not just for his extension.
9 votes -
Bilingual and Multi-lingual Voicemail Transcripts
Staff in the office where I work are bilingual (English & español in our specific case). Many of our clients are native Spanish speakers and most of them either prefer to speak Spanish or only speak Spanish. The voicemail transcript service seems to only work with English. As we have both English and Spanish-speaking clients, we get voicemails in both languages (on rare occasions a client will switch languages mid-sentence. Spanglish?)It would be nice if the voicemail transcript system would accommodate other languages commonly spoken (here in the USA) and auto-detect the language spoken.
10 votes -
Folder for deleted users
Would it be possible to add a folder to the deleted Users on the Admin Portal aside from checking it to audit trail only.
1 vote -
Disable User Greetings for internal calls
When calling internally, have an option to disable user greetings.
4 votes -
User greeting plays when answering a call from call queue
Caller calls the main numbercall goes to call queuecall queue members will ringonce a call queue member answers the callthe member user greeting will play
2 votes -
Correct 2FA voice message
The 2FA call says to use the "four" digit code, but then gives us 6 numbers. The form requires 6 digits, so it works, but...
1 vote -
Block Faxes with Specific Words
I would like a feature to block faxes with specific words in them as the spammers just use different numbers to get around one specific phone number being blocked. Every week there's Roofing, Gutter Cleaning, Psychic Workshops, Inner Healing and so on. It's time-consuming to have to block individual numbers only for the same scammer to fax us the following day on another number that isn't blocked.
2 votes -
Option for Shared Voicemail feature for BT accounts
Shared Voicemail allows administrators or end-users to designate other end users in the account as co-recipients of their messages. This improves business efficiency and communication between an organization’s employees. This feature is in open beta.New messages received and any action taken by a co-recipient on a message will have the same effect as the mailbox owner having taken that action (e.g., listening to the message clears its “New” status). Messages can be deleted by the owner or any of the co-recipients.NOTE: The option will be available upon request. Please contact BT Cloud Work Support to enable the feature.
3 votes -
add a member to multiple call queue at once
add a member to multiple call queue at once
1 vote -
Create a web protal for the phones who can't use the app.
This would be useful to benefit those of us who have older phones. Ring Central doesn't support an app for older phones. Also if someone doesn't have room for an app, they use the web portal on their phone the same as desktop.
1 vote -
Provide the option for customers to stay on an older GUI of the RC admin portal
. This is for customers who only use the admin portal for fax and checking logs
1 vote -
Two-Factor Authentication (2FA)
It would be nice to be able to remove 2FA from some user accounts but keep 2FA on others. Right now it all or nothing for 2FA.
12 votes -
We would like the ability to upload an on hold recording to all our extensions at one time
We pay for a custom on hold recording that is updated at least once a month. We have to upload that new recording into the extension for each of our receptionists one at a time. We would like to be able to upload the custom on hold recording and apply it to all our extensions so the on hold experience is consistent across our entire RingCentral environment.
2 votes -
Have a report for call per User in downloading the RAW File
Currently, under performance reports when you download the RAW File for calls using the USER filter, it doesn't include the part for which USER a call belongs to. Kindly include the USERS per call in the file.
1 vote -
Show the current IP of deskphones
You can see the phone is on the network, you can see the phones MAC, Why cant you see the current IP address of the phone? The phone hub shows a ton of valuable information regarding the phone, except the IP address. Please fix this.
17 votes -
Set Outgoing Caller ID for all numbers on assignment
Currently, when a user is added to the RingCentral Admin Console our IT Support team has to go manually adjust every phone number listed in the user's Outgoing Caller IDs section to match their main phone number rather than use the company mainline. It would be great to have all Outgoing Caller IDs set at once to save them having to update 9 different boxes.
7 votes -
Eliminate silent delay in between IVR messages
Please eliminate the 10-12 secs delay in between IVR recording or have a way to configure the amount of delay before the recording repeats the same message on the IVR. Customers might hang up and think that the call got disconnected due to the long silent delay
3 votes -
Make the paging tone volume adjustable
Please make the paging tone volume adjustable. Even better, allow it to be disabled.
46 votes
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