2184 results found
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Classes of Service
Please consider adding classes of service to enable and disable certain functionality per user. This can prevent a lot of unwanted behavior on the Ring Central platform created by new users changing settings without realizing what they do.
1 vote -
"Apps" tile to have its own security permissions/decouple it from "Message Tab Shown in Main Navigation"
The request is to decouple the "Apps" permission from "Message Tab Shown in Main Navigation" and assign it its own unique security role permission.
Current limitations: The "Apps", "Workspace", and "Message" tiles are all tied to the "Message Tab Shown in Main Navigation" permission. There is no way to provision security role access to "Message" without also showing them "Apps" and "Workspace."
A related feature request would be to decouple the "Workspace" permission from "Message Tab Shown in Main Navigation" and assign it its own unique security role permission that is separate from the one for "App" and "Message."3 votes -
Limit Call Blocking Capability
Request is for the ability to prevent individual users from Blocking calls, as it could be seen as a risk if a legit number is spoofed, then blocked, then the real customer calls in with a claim and is blocked. Currently, Service Web is not granular on Blocking and the App seems to have the ability on its own. Some may want only admins to have this ability.
7 votes -
The users list detailed report should be sync with the customized columns. As Currently it fetches all the column details in Report.
The users list detailed report should be sync with the customized columns. As Currently it fetches all the column details in Report which are not necessary all the time.
1 vote -
My Case Portal - Allow attachments at case opening and Add Functionality for Multiple Attachments - Maybe Add Drag & Drop Feature
1) Add Attachments when opening a case2) Add functionality to add more than one attachment at a time - would love to see a drag and drop3) Look into the defect errors where trying to open a case or attach large files gives us an error. If we are expected to provide logs and a lot of data, update the system to support what is being required. Right now we are emailing outside of the case because the portal cannot support all of the data we are being asked to dump in the case or attach. It is extremely time…
2 votes -
Sending a recorded message to a group of phone numbers
For instance a reminder voice message to a list of phone numbers.
4 votes -
Give Customers the option to rate an audio call upon completion, with a poor call rating automatically creating a support ticket
A partner who is working with us on this opportunity indicated that a competitor offers this feature and stated that it would be beneficial if we did as well: A competitor offers end users a star rating for quality after calls and if they report a low 1-2 star rating the end user can check a box that automatically creates a ticket and the call quality issue is investigated. Is there any similar functionality offered by RingCentral that speaks to this kind of proactive automation of addressing voice quality issues?
1 vote -
Option to search forwarded calls
Admin should have the ability to search for forwarded calls under Performance Reports. The data should be exportable.
3 votes -
Ring Central Queue Manager
Would like to have a Read Only Option for all Features that the Queue Managers have.Giving them the capability to View but not make any changes.
2 votes -
Main Admin Dashboard should be able to see extensions that are in DND or forward mode
as the title says. admin should be able to easily see when an ext is in DND or forwarding mode from the Users page.
5 votes -
Provide visibility to customers into how many recorded calls they have in their account
For Customer that use RingCentral Call Recording, there is no visibility on how many recorded calls they have against their 100,000 recorded call limit.
The request is to provide something in Service Web that shows the Admin exactly how many recorded calls there are in the system at any point in time. This should also include added detail on where those recordings exist and the age.4 votes -
Billing: Licenses and Inventory should list all available licenses in the account
We have identified an issue with the Billing Licenses and Inventory Page of the Admin Portal where the Additional Local Number license quantity does not display Available licenses if they are not directly under the company site or in a different cost centre.This appears to be different to the results we see for other licenses and hardware, where we can view all used and available regardless of the site or cost centre the item is assigned to.As advised by our account team, we would like to request a design change so that the license inventory displays all available licenses in…
2 votes -
See list of devices the user has logged in to.
Show all the devices that the user has logged into, including the mobile app on a cell phone.
3 votes -
Customize Company Contacts / Phonebooks
Requesting for an Option for the admins to have a templated phonebook that will be shared for the users.have certain contact be excluded on the contact list for privacy.allow users to modify those templated contacts based on what are most used contacts.
6 votes -
Eliminate silent delay in between IVR messages
Please eliminate the 10-12 secs delay in between IVR recording or have a way to configure the amount of delay before the recording repeats the same message on the IVR. Customers might hang up and think that the call got disconnected due to the long silent delay
2 votes -
RC Admin Portal: Error or alert on duplicate role being created
Create a visual flag or error when a role is created with the same format and title name as an already existing role. Perhaps erroring with 'Error; role group name already exists, please rename'Purpose is to help clients avoid a scenario where they accidentally create a similar role with different settings, but name it the same - causing confusion if users in the same role group have a different user experience.
3 votes -
Contact Center bill breakdown be included in the RC MVP bill
Contact Center customers are requesting to have one billing view for both the RC MVP and CC services. They said it will be easier for them to manage the billing side of their services is the CC bill breakdown is also included in their RC MVP billing section.
2 votes -
Customizable Banner Notifications
Customer is looking for a way to send customized banner OR pop-up notifications in the RingCentral app, much like how RingCentral pushes banners/pop up notifications when we release a new update or feature. I will add a screenshot as an example of the banners we see!Use Case: for pushing company announcements & important information for end users to see when they launch the app. While communication like this can be accomplished via the company-wide team chat, if an end user is apart of many teams, messages can easily be missed. A banner/pop-up would help ensure end users don't miss anything!…
1 vote -
RC fax account add extension
Have an option to create another user extension for rcfax account
9 votes -
Allow a group manager to view all call logs for his group - fix call log filtering
Currently, even though a group manager can view call logs from members of his group, they must first select the extension they want to view, otherwise no call logs are available to view. Please fix the filters, so that when all extensions are selected, all call logs are available. See the screenshot attached - it shows that All extensions are selected, but nothing is visible. Please fix.
4 votes
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