2069 results found
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Re-Run Credit Cards
Sometimes we bump our credit limit, as we use the card for many things. Not letting us re-run it is contrary to industry standards. It is the ONLY credit card we use.
3 votes -
Add condition to custom call handling: internal vs. external calls
Users may like the ability to have internal calls routed differently from external calls. For instance, having the ability to use this condition would allow a user to have all linked phones ring for a colleague, but only have the desk phone ring for a client.
19 votes -
Allow Custom rules to allow unconditional forwarding to several user extensions (not group) instead of just one
This configuration would allow to have multiple extensions receiving all calls without taking into consideration the status of the users. With this behaviour, multiple users will received all incoming calls even if they are already in a call, allowing operators to respond to multiple calls without the need to capture another's operator call, which is what is happening when we use a call queues.
3 votes -
More Flexibility in Live Answer Options
We would like the ability to direct our main line phone calls between work hours and after hours WITHOUT creating custom answering rules. We have a live reception call queue for work hours and an auto-receptionist for after hours. Our workaround is with custom answering rules - which gets messy and runs the risk of interfering with each other.
1 vote -
Enable Transcript function in Admin Portal to capture both/all sides of text conversations, not just responses back to me
We want to be able to push a button on the Admin Portal which will generate a transcript of both or all texts as part of a particular conversation; at this point we have to hightlight on our cellphone, copy, create email to outselves and create "transcript" that way. PLEASE ENABLE 'TRANSCRIPT' function so that entire 'conversation from initial text sent out is captured and able to be reproduced with the push of a button
2 votes -
Have an option to set the primary number(main) to either voice only
Please add an option to change the number type of the main number to voice onlyOn default, it is set to voice and fax
4 votes -
Custom Answer Rules for Announcement only extensions
We user Announcement only extension to provide "storytime" readings that change every week. It would save time to be able to schedule these with custom answer rules.
1 vote -
Allow custom rules to be copied!
When I create custom call handling rules for Holiday, department meetings, down days etc, it would be great if they could be copied, imported/exported. It is a pain to create 15 renditions of the same rule
23 votes -
Need a way to move Digital Numbers (DIDs) to Number Inventory
The request is, in the DN properties, create an option to move the DID to Number Inventory. There is no way to do this at this time. Currently, admins have accidentally assigned a DID from Number Inventory to a user as a Digital Number. The admins need a way to move the Digital Number back to Number Inventory.
1 vote -
Can we create a separate Dial by name directory for each site. We have 2 sites, and we don't want the caller to dial the extension of th...
...e other site.. Can we create a separate Dial by name directory for each site. We have 2 sites, and we don't want the caller to dial the extension of the other site.
1 vote -
Access to everyone's voicemails by clicking on there extension without a password as Super admin!
As a super admin we should have access to all users passwords without having to change their password or pin! As owners of the business and phone account we shouldn't have to go through this to protect ourselves from suspicious activity from employees! You are putting us at risk without this ability! I call technical support and all they tell me is to change the pin or password but even if I do that the person assigned to that extension gets an automatic email and voicemail from Ringcentral that their setting has been changed or modified! That sucks.
75 votes -
Live Call in show (radio TV etc)
What radio stations etc do when they have a call-in show is, "open the lines" be that 1, 4, 10, etc. A call screener picks up the call gets the person's name and question and adds it to the "green room" were the host can see the callers on hold. While on hold, all the callers hear the audio from the radio station. I got RingCentral specifically to do a call in live show "Living with Disabilities" Here are 2 companies that offer this service. Call in Studio and Blog Talk Radio. Blog Talk Radio has the nice interface, while…
2 votes -
Turn off outbound faxing by user
We are a healthcare facility and we only allow our Medical Records staff to fax out. I'm shocked RC doesn't have this capability. Yes, I've tried turning the number type from 'voice and fax' to only 'voice' - this only prevents what the number can receive, not send out. I've also tried using the role to block fax settings, but this only blocks exactly what it say... the fax settings, not actual faxing. Talking to techs, I'm told this is not a feature. This seems like a basic feature all phone systems should have
3 votes -
Admin portal - Telephones - Resynch group of phones
In the Admin Portal for telephones listed, allow checking the phones and sending a resynch to multiple phones at one time. Also, it would help to show the extension number along with the assigned extension name (and to be able to search by that number).
3 votes -
Portability /Admin Portal
Hi everyone,Currently, if we want to have the date of the portability request, we must open the order number. It would be interesting to have the date at this screen instead of having n/aThanks
3 votes -
Admin control of user's audible call notifications
It would be desirable for our Sales and Purchase teams who are each member's of their respective departmental Call Queues, to be able to have audible call notifications turned off, so when they are in a call a second incoming call doesn't cause beeping in their headsets.
1 vote -
Fix your support phone-in IVR
Fix your support phone-in IVR.For months now it would never accept my PIN and I would have to wait for it to timeout to bypass to a live agent.Now it asks me if I want to "chat", goes silent, and just completely dead ends me. There is no PIN request and no bypass.I literally cannot call into support at all right now.
2 votes -
Allow customer to request a block of DID from Service Web
The request is to provide a way for customer to request a DID block in Service Web as a part of the DID order workflow. Some customers prefer to use a DID block for each location but customers cannot request DID blocks in Service Web, but instead have to log a ticket with support.
1 vote -
Add POC countdown timer to header for Service Web and RC App
This would be helpful for POC Customers who would like to know how much time they have left to test and evaluate RingCentral before their POC account is disabled. It would also be helpful for the RingCentral System Mailbox user to have a link in the timer to be able to extend the POC up to 14 days after the countdown timer expires.
1 vote -
Show quantity of users assigned to a Security Role as a column in SW in the Security Roles page
Admins need better and quick visibility into how many users are assigned to specific security roles. Currently, they have to open each individual security role and then select "Assigned Users" to assess how many people are assigned to each individual security role. The ask is to add a column to the Security Roles page that shows how many users are assigned to each security role. Add an on-hover ability when highlighting the number that shows the coma-separated names of the users assigned to that role to allow for faster spot-checking of roles with fewer users.
1 vote
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