2057 results found
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Add POC countdown timer to header for Service Web and RC App
This would be helpful for POC Customers who would like to know how much time they have left to test and evaluate RingCentral before their POC account is disabled. It would also be helpful for the RingCentral System Mailbox user to have a link in the timer to be able to extend the POC up to 14 days after the countdown timer expires.
1 vote -
Show quantity of users assigned to a Security Role as a column in SW in the Security Roles page
Admins need better and quick visibility into how many users are assigned to specific security roles. Currently, they have to open each individual security role and then select "Assigned Users" to assess how many people are assigned to each individual security role. The ask is to add a column to the Security Roles page that shows how many users are assigned to each security role. Add an on-hover ability when highlighting the number that shows the coma-separated names of the users assigned to that role to allow for faster spot-checking of roles with fewer users.
1 vote -
Add another option "Flexible Schedule" on User's Work Schedule and Group.
Current Issue - You can only set-up one time range schedule on a particular day.Example: Monday ScheduleUser Schedule is to Receive Call from 12AM to 7AMOFF from 7AM to 5PM then to receive calls again From 5PM until 12AMTuesday ScheduleUser Schedule is to Receive Call from 12AM to 7AMOFF from 7AM to 5PM then to receive calls again From 5PM until 12AMCurrent Behavour, you can only set from 12AM to 7AM Work Schedule then the rest is no longer manageable. There are User's / Employee have Flexible schedule and this need to be configured automatically to their Extension so they…
1 vote -
calendar for holidays
It would be great if you had a holiday calendar tied to the IVR. This way it would prompt you on what you want to do for those days, or bad weather days.
6 votes -
Contacts
Upload outlook contacts to deskphone
7 votes -
Access to everyone's voicemails by clicking on there extension without a password as Super admin!
As a super admin we should have access to all users passwords without having to change their password or pin! As owners of the business and phone account we shouldn't have to go through this to protect ourselves from suspicious activity from employees! You are putting us at risk without this ability! I call technical support and all they tell me is to change the pin or password but even if I do that the person assigned to that extension gets an automatic email and voicemail from Ringcentral that their setting has been changed or modified! That sucks.
73 votes -
Admin access for Quick Contact for all users
Customer like to have admin access for setting quick contact for all user member
1 vote -
Change to "Delete Additional Local Numbers" area in Admin Portal
This is a suggested change to the "Delete Additional Local Numbers" area in the Admin Portal. Please see the attached screenshot. Is it possible for the row that has the “Can be Deleted” to be in a different color, something like light pink, so that we can find it quicker from a visual standpoint?
1 vote -
I need an option to prevent users without numbers to make calls outside the organization.
some mobile users who are not supposed to be making calls, but they end up doing so and an additional charge is added to our account, I need an option to prevent that,
1 vote -
For Received Text Messages Email Notification, can we add message that was responded to in the body of the email?
Currently the Received Text Messages Email Notification only contains the message reply.Can we add message that was responded to in the body of the email as well?
4 votes -
Add Warning to Site Length increase.
When increasing a site's length or extension it is a permanent change. Can we please implement a change where this can be reverted if this is done in error? If not can a warning be placed prior to making this change, notifying the person changing this that this is a permanent thing and cannot be undone?
2 votes -
Product could fill out the portal information to ensure less SPAM tagging
While Tier 1 can help assist, it would be better if the Product could fill out the portal information to ensure less SPAM tagging. It is manual work and while we are happy the Tier 1 rep went above and beyond, it is a big time waster for something that feels like it could be automated.
2 votes -
Payment for additional services via Admin Portal
Allow users to be able to pay their bills or pay invoices that the auto-pay doesn't process via the portal with a credit card. Currently, you have to track someone down on the collections / AR team to take your money. I have need experienced this much pain attempting to give someone money.
4 votes -
Configure phone buttons for items other than Presence
For supported phones like the Polycom VVX 450, we should be able to control all the buttons for all types of uses, not just Presence and park locations. We should be able to add extensions and speed dials, paging groups, etc. to keys on the phone for our users.
23 votes -
Reports or Audits of Paging groups usage
We all know reporting in RC is very limited but would like to request a report or audit trail of the use of paging. do we can find out whom is using paging or if a not wanted page happens we can trace whom the page came from. if I co into call logs there is nothing clean to report on the paging groups. Group number brings nothing using *84 is limited but not much useful info, use of the keyword paging is also limited and not very useful.
4 votes -
Mandatory Listening to Company Introduction
We would like to enhance our RingCentral account by adding a feature that does not allow incoming callers to bypass the Company Introduction. We have required statements in our Introduction and would like to ensure all callers hear the full introduction.
2 votes -
Disable Users to change the login password
If admin wants to disable the user from changing the login password, there is no option provided to disable\block the user from changing the login password. It will good if that option will be provided. In our company admin will maintain all the passwords of the user and some users change the password by themself. Please consider this and make changes and give some option for the same.
3 votes -
DND override list
We need the ability to create a DND override list. In a classroom a teacher will put their phone on DND. The front desk cannot contact this teacher when they are on DND. In an emergency certain staff should be able to call or page a user even if they are on DND. It would be nice to be able to create list and apply them to a user. In addition there should be a couple categories like calling, paging, and messaging overrides.
6 votes -
On hold IVR menu allowing callers to press a button to be transferred to Voicemail
Current IVR menus allow 0-9 button to be programmed to send to Voicemail of specified extension. It would be nice for the caller to have the ability to hit the programmed number and transferred to voicemail as an alternative option to waiting. This would allow us to lengthen maximum call time in the group for those who prefer to wait for someone.
4 votes -
RC App automatic logout timer
The request is to create a Session Timer for the RingCentral App that is separate from the Service Web Session Timer. Admin teams need to be able to automatically log a user out of the RC App after a fixed amount of inactive time The Session Timer only works for Service Web and not the RingCentral App.
3 votes
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