2184 results found
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Break down of call journey on call logs
requesting for a feature where in call log breakdowns will have the visibility to check the user specific status if a line is busy (rejected, on DND, on a call, device offline, etc.)
1 vote -
Allow Admin to Change Website/Location & other information in Glip Profile of End User
I would like to have the ability, as an admin, to change User Details within end Users' Glip App. Currently, there is no way to edit Location/Website and other details within an End Users RC Application. I can edit details in Admin Portal > Users with Extensions > User Details, however different fields are available for edit within the App profile. (see attachment) Use Case: Employee changes their website or other information within the RC App to reflect inaccurate or derogatory information that the organization doesn't support. Admin would like to be able to access this without having to change…
11 votes -
Add extra option to send to extension or voicemail When members are available, but no members answer, or all members are busy or unavailable
On the Call Queue settings under "Call Handling & Members > Wait Settings" there is a drop down for "When members are available, but no members answer, or all members are busy or unavailable".But the only option showing in the drop down is "Wait". Can you please add further options such as "Voicemail" or "Extension" ?Currently when all team members are busy and click Ignore, the call will just re-ring on all members phones again. This is especially an issue for small teams.
20 votes -
Adjust the Prompt repeat times of IVR menu
With our company, we want to set the prompt repeat times about once or twice times. And then the call of our customers will be transfered to the Customer Service team to pick up if our customers don't press any options. We don't want our customers must wait so long to wait.
23 votes -
Paying the bill.
It would be great for these who wish to pay their bill with a simple click instead of having to add a card make the payment and the deleting the card. One time payments with using prepaid cards would help.
1 vote -
Call logs filter for recorded calls
Additional designated filter for accessing recorded calls in call logs.
5 votes -
Allow different language settings for individual user settings, such as voicemail greetings
Right now the system greetings pull from the user's language setting, it would be useful to allow the user to set a different language for each greeting, or at minimum the voicemail greetings. We have some situations where users would like to use RingCentral in English, but their voicemail must be set to a different language based on the region the line is in. This is particularly important in Quebec where the government requires public interactions to be in French, even though some employees would prefer to use English from an administrative point of view.
8 votes -
Pls improve accuracy of the address verification/correction in emergency address locations
Hi,We are a UK company with stores mostly in industrial parks. The emergency address locations are not always 100% accurate. The system will change the address to what it thinks is correct.Our TAM has advised that there is nothing that can be done to fix this as RC use a third party named Smarty and it is likely a data quality issue for them.See support cases 15936174 & 16168116 as examples. We have stopped raising these now.
2 votes -
Ability to combine Meetings and Calls under one report
At this time, I am manually combining these to specific reports. Since a "meeting" is technically a call, we should have the ability to include it within the Performance Report. I pull reports that show how many outbound/inbound calls my team make in a day. I just recently figured out that their Video Meetings were not included in that report. So, now I have to pull two reports and combine them. While this still gives me what I need, it's seem that it would be much more simple to click a button and include meetings in the Performance Report for…
2 votes -
Let us mix licenses between users
Currently if we want ANY of our users to have access to additional functionality, we cant do so without upgrading ALL of our users. Please let us mix licenses between all the users in our Org, so that we can potentially have some users on Essentials, some on Premium, etc.Surprised that I was not able to find this already requested as an idea as I KNOW several others want this too.
1 vote -
Live Reports - filter calls with low duration
In performance reports there is an option to filter calls with a duration of e.g. <10s while in the Live Reports there is not.When receiving multiple phantom calls like this there is no way to reasonably use the SLA feature in case such calls are missed, which usually is the case.
3 votes -
be able to transfer call/pick up a call from devices under 1 user extension
Workspace: Telus account
Your idea: be able to transfer/do call pick up for devices under a single user extension
Which Product is this Request For?:Telus
Detail: currently the account only has 1 user extension and they have 2 yealink devices with individual digital lines
-they are not able to transfer the call or pick up an existing call received from either phone
-they have a reception phone and the other phone is located elsewhereWho will be using this feature: staff who are answering calls from those phones
They need the feature so that they can transfer or pick up…
2 votes -
Review article with "White or Black" list terms
RingCentral needs to review articles with biased terms, such as blacklist/whitelist. I believe I don't need to refer: "‘Blacklist’ equates black with bad and 'Whitelist'white with good”
1 vote -
Requests for Report Subscription Features
I have a few requests related to getting information out of RingCentral to be able to use with our existing company metrics data. Add the User Email Address as a column in the Users tab of the performance report. Having the email address with the user name allows for a unique ID of the user that will easily tie in with the rest of our powerbi reports including metrics from other sources.Add a feature that allows for a subscription of the User info that can currently be manually downloaded so that a weekly subscription can be sent with the current…
1 vote -
Give customers the ability to create international dialing rules on a per custom security role basis
Feature Request:The customer would like to be able to create custom international dialing rules on a per security role basis.User Case:DJO has a large international presence, with offices all over the globe. Many of these offices are tasked with making outbound calls into their local region. Even though almost all of their users require International dialing capabilities just to dial locally, DJO does not want to broadly open the International dialing door and allow all offices to call all approved countries across the globe.
7 votes -
Ability to Edit Case After Submission
It would be helpful to edit a case after submitting it. Sometimes the description needs be changed but it is really critical to be able to add in additional email addresses of people that need to be added in all communications moving forward which is frequently missed when requesting through a comment to either engage or ensure someone is cc'd.
1 vote -
Customer consent for recording calls
We need the ability for customers to consent to call recording for inbound and outbound calls and for some agents this would mean options for multiple languages. The idea is for customers to press a digit to consent to being recorded and then be connected to the agent or disconnected. If the agent dials out, it is expected that the customer gets an IVR that will request to press a digit to consent before connecting to the agent.
5 votes -
Limited Extensions - Ring Count
Limited Extension Ring Count is limited to 4 Rings. Needs to be increased to 15 rings to match full license. Customer should not have to purchase Full License just to increase rings.
7 votes -
Persist - Increase Gateways in Gateway Group
Customer requesting Persist - Unable to deliver on providing Persist that will allow full site survivability due to the limited number of supported gateways in a gateway group. Request to increase to 12.
7 votes -
Notification Rules for IVR menus
IVR menus share the same notification rules as the main line. If this was separate, we would be able to send different notifications for different IVR menus to different users
1 vote
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