2182 results found
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Retrieve Deleted Recording
I would greatly appreciate it because it would be helpful moving forward, especially when we do not think we would need the recording and then months later it is needed.
13 votes -
Change to "Delete Additional Local Numbers" area in Admin Portal
This is a suggested change to the "Delete Additional Local Numbers" area in the Admin Portal. Please see the attached screenshot. Is it possible for the row that has the “Can be Deleted” to be in a different color, something like light pink, so that we can find it quicker from a visual standpoint?
1 vote -
I need an option to prevent users without numbers to make calls outside the organization.
some mobile users who are not supposed to be making calls, but they end up doing so and an additional charge is added to our account, I need an option to prevent that,
1 vote -
For Received Text Messages Email Notification, can we add message that was responded to in the body of the email?
Currently the Received Text Messages Email Notification only contains the message reply.Can we add message that was responded to in the body of the email as well?
4 votes -
Add Warning to Site Length increase.
When increasing a site's length or extension it is a permanent change. Can we please implement a change where this can be reverted if this is done in error? If not can a warning be placed prior to making this change, notifying the person changing this that this is a permanent thing and cannot be undone?
2 votes -
Product could fill out the portal information to ensure less SPAM tagging
While Tier 1 can help assist, it would be better if the Product could fill out the portal information to ensure less SPAM tagging. It is manual work and while we are happy the Tier 1 rep went above and beyond, it is a big time waster for something that feels like it could be automated.
2 votes -
Payment for additional services via Admin Portal
Allow users to be able to pay their bills or pay invoices that the auto-pay doesn't process via the portal with a credit card. Currently, you have to track someone down on the collections / AR team to take your money. I have need experienced this much pain attempting to give someone money.
4 votes -
Configure phone buttons for items other than Presence
For supported phones like the Polycom VVX 450, we should be able to control all the buttons for all types of uses, not just Presence and park locations. We should be able to add extensions and speed dials, paging groups, etc. to keys on the phone for our users.
23 votes -
Mandatory Listening to Company Introduction
We would like to enhance our RingCentral account by adding a feature that does not allow incoming callers to bypass the Company Introduction. We have required statements in our Introduction and would like to ensure all callers hear the full introduction.
2 votes -
DND override list
We need the ability to create a DND override list. In a classroom a teacher will put their phone on DND. The front desk cannot contact this teacher when they are on DND. In an emergency certain staff should be able to call or page a user even if they are on DND. It would be nice to be able to create list and apply them to a user. In addition there should be a couple categories like calling, paging, and messaging overrides.
6 votes -
Call routing based on configurable number of days instead of specific date range(s)
Each employee on my staff is on-call for one-week periods. Can you please add time based scheduling that allows one to program a special "call answer rotation group" that can automatically cycle through each member of the group after a user-configurable number of days? It would make it MUCH easier than having to build 52 new rules each year.For example: the call-answer rotation could be set to 7 days, with 3 members of an "on-call" group. Every 7 days, RingCentral would automatically switch to make the next person in the queue receive all calls to that pre-configured extension, and would…
5 votes -
On hold IVR menu allowing callers to press a button to be transferred to Voicemail
Current IVR menus allow 0-9 button to be programmed to send to Voicemail of specified extension. It would be nice for the caller to have the ability to hit the programmed number and transferred to voicemail as an alternative option to waiting. This would allow us to lengthen maximum call time in the group for those who prefer to wait for someone.
4 votes -
RC App automatic logout timer
The request is to create a Session Timer for the RingCentral App that is separate from the Service Web Session Timer. Admin teams need to be able to automatically log a user out of the RC App after a fixed amount of inactive time The Session Timer only works for Service Web and not the RingCentral App.
3 votes -
Option to have Logs/Report about User's Log in
We'd like to know if we can add a feature wherein we can view a report of all users who are signed into the RingCentral mobile app or any platform that they are using.
1 vote -
Answer your support line
Waited 25 minutes to get someone to answer the phone. Tried to open a support case, but the chat script was incorrect. Told me to click on something that wasn't there
1 vote -
Restrict Specific Numbers for Security or Work-related Reasons
Restrict Specific Numbers for Security or Work-related Reasons; basically, enable restrictions or notification rules for specific outbound dials. For example, an employee is constantly and improperly making calls from their account to a personal friend or to a client and this is severely/harassing interrupting their work- counseling and direct confrontation with the employee has not resolved it on the honor system- we need to be able to monitor or restrict an outbound call to a specific number from a specific number.
10 votes -
2FA settings per-user instead of per account
Had some major issues with users traveling to different locations using 2FA - support was unable to resolve other than by turning off 2FA for the whole account. Would it be possible to have the 2FA settings be applicable per user / line?Thanks!
6 votes -
Ability to Turn Off Calling Out Through Voicemail
Please create a way to disable users' ability to make outbound calls through their voicemail on an account level.
18 votes -
Option to Assign Default User Template
Allow for the ability to assign a default user template upon creation of a user.
4 votes -
Forward from admin portal to phone mailbox
Similar to Entcom-I-69 I believe, but we have a workflow need for staff using the web interface to check a queue voicemail box to be able to then forward the message to a phone extension, not an email.
3 votes
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