2184 results found
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System detection for information submitted on a port-in requests
It would be easier if the system can detect the information that the customer is submitting to match the documents that are needed before allowing the customer to proceed with the submission
1 vote -
Queue Management Reports - Improved Analytics
RingCentral office should make it clear on the Admin portal what it can and cannot do for subscriptions and recurring reports for Queue Management. It seems like a very simple function that should have been included as part of the reporting analytics, user breakdown within individual queues, not each dept has to see the analytics for teams outside of their own. And scheduling recurring reports for each queue to view their performance seems like a basic report Admins should be able to provide and generate easily without manipulating excel reports to share that info.
2 votes -
Change fax subject line for fax to email
Admin portal ability to change the subject line for fax to email.And the ability to change it per location, or organizational-wide.If possible to allow the change to be made in the user's RingCentral app, that would be ideal.
3 votes -
Customize Play Announcement
Ability to change or customize the Play Announcement
3 votes -
prompt to put pin before dialing out
prompt to put pin before dialing out
3 votes -
On User page, show what Call Groups the user is a member of
Add a way to easily tell what call groups, etc. a User is configured for. That way, if a user is leaving the company, it is easier to see what call groups will be impacted. We do not want to have to go through each Call Group when a user leaves to see if they are in the call group or not.
4 votes -
Audit log for voicemail/message downloads
A log of employees that have downloaded messages/voicemails. It would help identify inappropriate usage of the files. Help protect employers in data sensitive situations.
2 votes -
Abililty to use template to update Conference Number on the account
Currently, the only way to update a conference number, either an admin or the end user will need to go to the extension and update it one at a time. The ask is to allow a template to be build to apply a conference # to mutliple users or to the entire tenant.
3 votes -
Add more trusted emails
It would be nice if we can add more than 25 emails as our Trusted Emails for faxing.
6 votes -
option to know if the call came from call queue or direct number
please add a settings where the user would know if the call came from call queue or direct number via IVRFor example, if the caller press 1, 2 or 3
2 votes -
After adding manager's to queue, unable to send notifications to different emails. Please add back advanced settings under notifications
After adding managers to a queue it removes the ability to go to the advanced settings under notifications and change each notification's email. We use salesforce and create cases from email's, once I added managers to the queue it removed my exisiting notification emails and replaced them with the managers emails and I'm unable to change this. It's frustrating because now my only option to fix this is to clone an existing queue Please either allow me to remove manager's and/or add the advanced settings under notifications once manager's are selected
5 votes -
RC Support should have the capability of retrieving number/s from a disabled account
RC Support has the capability of retrieving number/s from a disabled account
1 vote -
Bulk change to Site Hours in Multi-Site environment
Some customers need the ability to make changes to Site Hours for a Multi-Site retail environment in bulk. This would ensure that changes do not need to be made frequently, each time there is an upcoming holiday.
10 votes -
Filter call log and recordings through Role Domain settings
Request is for the ability for defined users (site admins) in different sites to be able to only access call log and recordings for users within the site(s) they have domain role access to. The current custom role domain definition does not extent to the call logs/recordings.
4 votes -
Access to Text Message Log for Supervisory Purposes
For companies utilizing the texting feature with clients, customers, employees, etc., there should be the ability to have oversight with these text messages for supervisory and quality of service purposes.
4 votes -
Option to block, filter, and allow certain emails from specific sources for email to fax
We experienced an event where multiple fax confirmation email was received and it was not initiated by anyone in the office.We were hoping to block any emails from a different source. Ex. allow emails from Outlook only, Google, Etc.
1 vote -
There should be a way to filter out a complete call in the detailed call logs.
While downloading the details ed call logs, we do get the proper distribution of the call life cycle but it is nearly impossible to filter out a specific call based on the call status with all of it's following results as well. It would be very helpful if there would be a column of call ID then the Action ID by which we would be able to filter out the specific calls and action.
5 votes -
Sharing Meeting Templates Among Office Users / Company-Wide
Feature request: Ability to share meeting templates (including polls) with coworkers and/or include meeting templates as part of the user setup template.Additional detail: We coordinate CPE for our users through RC meetings. Our regs require attendance polling questions every 15 minutes or so. These are the same questions used for every meeting. I'd love to be able to have our presenters (internal) select a template rather than having to manually enter the polling questions each time. I have an example template here: Meeting ID 145-642-4165
3 votes -
Analytics- Exporting MOS and QOS
When exporting MOS and QOS stats from the analytics portal, graphs are not included
14 votes -
Include Billing Details in the user report when exporting
The user list export only includes Cost Center name today. It would be helpful to include the Billing Details from the cost center in that report.
1 vote
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