178 results found
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Request to used other extension Primary number for Outgoing Fax
Request to used other extension Primary number for Outgoing Fax, to have the access to switch the outbound faxing not limited from main number, company fax number, customer want to used other primary number from other extension within the company.
2 votes -
faxing rate
Summary:
Request to improve the success rate of fax transmissions over VoIP, addressing common issues such as packet loss, jitter, and incompatibility with older fax machines. This feature enhancement aims to increase the reliability of VoIP faxing, especially for customers who depend on faxing for business-critical functions.Proposed Solution:
Automatic Error Detection and Correction:
Implement built-in error correction within the VoIP fax system to compensate for packet loss or jitter, reducing reliance on manual user adjustments.Dynamic Speed Adjustment:
Automatically detect the quality of the fax connection and adjust the BAUD rate dynamically for better reliability in real-time, without requiring…2 votes -
To be able to edit the email addresses who will receive the notifications for fax transmission results
Notifications for fax transmission results
2 votes -
Support for analog credit card processing devices over ATA.
Extend ATA support to credit card processing devices. When asking about porting these devices over to RingCentral, I was informed they should be replaced with units that use Ethernet instead of telephone. Being able to port them as is by using an ATA adapter would have been preferred.
4 votes -
ATA TO ATA INTERNAL FAXING
Subject: Allow ATA users to send FAX internally (Allow T38)
Feature Request Description: ATA users cannot send fax internally due to
JIRA : https://jira.ringcentral.com/browse/CNV-16701
Expected Behavior: Should be able to send fax ATA to ATA internally
Current Behavior: Cannot send fax ATA to ATA internally1 vote -
Provider a Centralized Fax Solution
The idea is that you could configure a fax central service that could receive faxes from a set of phone numbers, and then could route the incoming faxes to different user inboxes based on which fax number was called. The faxes would be delivered to internal email users via attachment, but using a direct connection to our email environment so that the transmission of the email attachment is secure.
The solution would include a log for auditing of all incoming and outgoing faxes.1 vote -
Outbound fax ID
We would like the "From" part of the cover page to show the company name when the company number is used as the Outbound Fax ID.
1 vote -
1 vote
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1 vote
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View All fax details
Viewing all full, complete details of the fax logs not only the name only or number only but it has to show the NAME AND NUMBER, the attachment other than the time and date stamps
2 votes -
Sending to Faxes Machine Predicament
Currently, RingCentral users encounter challenges when attempting to send faxes to government agencies or other entities still reliant on fax machines operating at lower baud rates, typically at 7200/9600. Despite RingCentral's advanced capabilities, users are restricted by the platform's adherence to traditional transmission rates, hindering their ability to communicate effectively with such entities.
This feature request proposes the modernization of fax transmission rates within RingCentral to accommodate varying baud rates, including the legacy rates used by certain government agencies. By updating the platform's capabilities to support a wider range of transmission rates, RingCentral users would enjoy improved compatibility and seamless…
5 votes -
Using 1 email to send fax
Customer wants that their fax number assigned to a call queue with multiple people in it received a fax, the email used for notification should be the same email that will reflect when they respond to the fax.
1 vote -
Platform used to send fax
There should be a way for us to check the platform that the user used to send the fax message.
1 vote -
Fax usage: number of page used per year
I am looking for an option to access in admin portal the number of fax pages I use in a year.
3 votes -
Request to Update Sender Name in Internal Fax Email Notifications
Currently, when a user extension (other than the Main Super Admin) sends a fax internally using company numbers as the Fax Caller ID, the name displayed on the received fax notification is that of the Main Super Admin. This can cause confusion, especially when the fax attachment is not included in the email, as the recipient may assume the fax was sent by the Main Super Admin. It would be greatly helpful if the notification could display the actual name of the user extension that sent the fax.
Sample case: 26322234
1 vote -
Email-to-fax contact name should be the same with the RingCentral app
When receiving fax via email from the main fax number, it should show the contact name listed not the default name or number only so that we can easily identify where the fax came from.
1 vote -
Fax Outage Notification for Fax Account
Customer is requesting to receive service status notification whenever there are outage on the service. Customer has a RingCentral Fax3000 account.
2 votes -
Customized Fax Subject Line
Please implement customized subject line on the cover page. That would help anyone viewing the receipt have a better idea of the subject matter of the fax.
1 vote -
Option to get a separate email notifications for 2 different fax numbers associated to a Fax only account
Option to get a separate email notifications for 2 different fax numbers associated to a Fax only account
4 votes -
Combine Inbound fax communications to all RC user fax inboxes
The inability to receive the same inbound faxes across all inboxes within the RingCentral application is creating inefficiencies and delays, particularly because fax communications are typically external and often time-sensitive. This should be something apart of your software within the application as a communications based product offering. This is an issue that should have fallen within the scope of your development process of the RC app, as seamless communication is a fundamental requirement for most businesses.
Currently, the need to leave our primary workspace and rely on other systems for fax reception adds unnecessary steps and increases the risk of…
2 votes
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