249 results found
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Restore Fax after account-related issues
It is necessary to restore faxes that were not received due to account-related issues. This process will ensure the retrieval of all faxes that were affected during the period when the account experienced problems with fax reception.
1 vote -
main company number to be fax only
change main company number from voice and fax to fax only
4 votes -
Use Message-Only Extensions as Fax ID
When faxing out from email showing the main phone number. Wants to show fax number associated with message only mailbox
Also, wants to add a company logo to the fax from email.
3 votes -
Able to preview incoming TIF Faxes in the RingCentral App
Viewing incoming TIF faxes
Now that we have incoming faxes set to TIF format, the embedded viewer will not open them like it did for PDF files. We need the TIF format, so is there a work around to be able to preview the TIF files in the ringcentral app or will we have to resort to downloading each of them first to see the incoming fax?
3 votes -
Separate notification for Failed and Successful Faxes
Currently, we have the messaging notifications set for Fax Transmission Results which is for Failed and Successfully sent faxes. The customer wants to only receive notifications for failed faxes and does not want to get a notification for successfully sent faxes. Requesting to have a feature for both transmission result in a separate setting.
2 votes -
Cover page should include recipient or contact's company name and phone number
When faxing out, after selecting personal contacts and sending it, the cover page should include the contact's company information and phone number.
1 vote -
Fax Coverpage Should Display All Recipient Numbers
Received faxes only shows single number. This should be fixed and all recipients should be displayed on the "To" field of the fax coverpage.
1 vote -
disable fax in all auto receptionist numbers.
We keep getting faxes to mostly our main number and I need them to stop. Our faxes are routed through our EMR and managed by our Medical Records department. It would be better if all of our Auto-Receptionist numbers just had faxing disabled and I can't find a way to do this.
1 vote -
In the fax function, there needs to be a "save as" button like there was in the old RC Phone app
In the RC fax portion of the app, there needs to be a "save as" button like there was in the old RC Phone app. As it stands now, I have to go through/click 5 or 6 steps just to name and save a fax to the downloads or desktop?
1 vote -
Reorder Attachments of Fax Feature
Please allow the users to be able to reorder the attachments placed on the Ring Central Desktop app. The RC Phone app had this feature; however, the RC Desktop app does not allow the convenience of reordering attachments.
1 vote -
Ability to put Note on Customized Template of Fax Cover Page
I want to have the ability to add a note when I'm using my own template for Cover Page on Fax
10 votes -
ability to change display name for fax numbers
Instead of displaying company number, we would like to customize it.
5 votes -
Enable Print to Fax for Mac on RingCentral Desktop app
We need to enable the print to fax feature on RingCentral App for Mac computer
1 vote -
fax delivery report
Customer wants to include on the fax delivery report a reason why the fax failed. i.e. the line was busy on the receiver’s side.
2 votes -
Have an option to receive faxes simultaneously by email and fax machine
As of now once the email to fax is turned ON then customer won't be able to receive faxes via fax machine. Hope there would be an option to receive faxes both via email and fax machine simultaneously
7 votes -
customized logo for fax
Having a customized logo for the email to fax feature, where in Admin can personalized their logo.
2 votes -
ability to recieve fax directly to the email without assigning a user extension as the operator
customer would like to receive the fax directly to the email address without assigning any user extension as the main operator
6 votes -
Message only extension capability to have Email-to-Fax and Fax transmission Result notification
Message only extension capability to have Email-to-Fax and
Fax transmission Result notificationCurrent behavior: Message only extension does not have email-to-fax since it is designed for inbound, therefore fax transmission result is not also available.
Desired behavior:
1. To be able allow message only extension to add email to send email-to-fax
2. To be able to include feature of Fax transmission result notification in message only extension.Reason of request:
- cx needs faxes consolidated into message only extension (instead of adding a user extension)
- cx wanted to send fax (outbound) using message only extension
- cx wanted to…6 votes -
Receive Faxes from Automated Source
Ability to receive faxes from an automated source or system
3 votes -
Fax from RingCentral application contains last name
Hi team, Is there a possibility to hide/remove the last name of the user sending a fax from RC app using print to fax feature? Some of our staff member reported that they want to maintain their privacy and do not want their last name displayed in the fax that is being sent to recipients.
2 votes
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