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69 results found

  1. Administration Team Management

    My idea is pretty straight forward. Us, as administrators of an organization on RingCentral should have access to manage Private / Public teams. As an administrator we should have access to everything within our RingCentral 'server / team' as we need to monitor our employees. I think this would be a great feature for everyone as we are confronted at this moment with this problem and there's no solve for it and I 100% was sure that there is an option which will allow us to do this, I honestly don't know how this is not implemented yet as I…

    4 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  2. Add a way to personalize notification sounds for mentions in chats/messages

    I see there's a way to add your own ringtones for phone calls. I was wondering if there's a way to do the same for messages or mentions in messages? I'm being a total millennial and would love to add the AIM messages for nostalgia purposes.

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  3. Missing messages in RingCentral Desktop App

    We have observed that our users are experiencing a significant gap in their message history within the RingCentral app, specifically from July 2021 through April of this year. We would like to inquire about the process for restoring these missing messages for our users.

    • Default option: Never deleted Other preset options: 30 days, 60 days, and 90 days
    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  4. Open Mic feature that allows Voice Chat option with Coworkers via Realtime/live Audio.

    this would allow Multiuser chatting; a Voice chat option that can be turned on or off for the chat room so I don't have to type out short questions, and we can vent to coworkers via audio

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  5. Ability to Recover Deleted Team

    Customer would like to have an ability to where they can restore team that has been deleted accidentally

    3 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  6. Task list

    Ability to have option to download or export task list

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  7. Pin Team/Group Chat

    I have hundreds of team/group chats, and every day, many of them will have new messages. even though we have UnRead filter for chats, when I read the message and navigate to another chat, the previous one will be gone. It is not easy for me to navigate around those chats I'm focusing on.

    So my idea is, can we provide a Pin feature to the chats as well? So even if I filter only to show UnRead message chats, I can still see the chats I focus on when I read the message.

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  8. Search / filter team instant messages by date

    Suggestion

    At the moment you can search a team instant message thread by words, poster or team but there is no way for you to search and filter by a date or date 'range'

    Reason

    Many times a members of a chat has mentioned in passing occurrences of an issue that much later I need to pull together to a report. I know the dates or date ranges but it is too hard to guess the exact wording of their post and searching by user/poster returns too many results (most not relevant).

    I need a way to select all posts…

    5 votes
    New  ·  2 comments  ·  Team Messaging  ·  Admin →
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  9. Mark all as read

    Ability to mark all messages as read. We use a texting function from the team messages and in two days I can have 2000 unread messages. My team has gone through these messages so it would help to have a marked all as read function to get them off my list.

    2 votes
    New  ·  1 comment  ·  Team Messaging  ·  Admin →
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  10. Ability to Duplicate Teams

    Ability for Super Admins to Duplicate Teams that have more than 100 members

    9 votes
    New  ·  1 comment  ·  Team Messaging  ·  Admin →
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  11. time interval for messages in chats

    Add an ability for the chat admins to set a time interval for the messages in the chats. The screen from the telegram is attached.

    It could help to see more structured messages in the chats and avoid annoying cases when one idea is separated for 5-10 messages

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  12. Ability for chat group admins to add hashtags to chat groups

    Introducing a hashtag system within chat groups to help users easily identify and join discussions relevant to their roles or specific topics where they need assistance and resources.

    Example workflow
    - Administrators and chat group managers can assign relevant hashtags to chat groups such as #TechnicalSupport or #ProjectVoyager
    - Users can search for and join groups by typing related hashtags, facilitating quick access to needed information and community support

    The benefits for this system include:
    - Enhancing the discoverability of chat groups, making navigation intuitive
    - Allows for quick connection to topic-specific conversations, increasing resource utilization and support exchange
    -…

    9 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  13. Auto enroll users to pre-defined chat groups based on their role

    This idea is to create a workflow within the RC App to allow for auto-enrollment of users into predefined chat groups that align with their roles or teams as soon as they join the organization.

    Workflow description
    - User role identification: upon account creation, the system identifieds user's assigned role
    - Group matching: automatically match the user to the appropriate chat groups based on their role, such as Support-related groups for Customer Support related roles
    - Enrollment execution: add user to the designated groups, ensuring they have immediate access to relevant discussions and resources

    Benefits of having this workflow
    -…

    9 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  14. Messaging Template

    To have an option to use a Messaging template just like in the Text system

    5 votes
    New  ·  1 comment  ·  Team Messaging  ·  Admin →
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  15. block team messaging for a user extension

    block team messaging for a user extension

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  16. New message app icon

    Currently the app icon in the taskbar will show a little red dot at the top corner if there's a new notification. This can mean anything - a missed call, new voicemail, message, etc.

    It would be really helpful if there could be a different way to indicate new 'message only' notifications. Something like a chat bubble icon that could be visible from the taskbar so it's visible at quick glance.

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  17. We need the ability to scan documents to PDF straight from the current message in the mobile app

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  18. mention or hyperlink from initial message

    @ mention and hyperlink content in initial message from the "create/draft message" button from messaging home screen. currently when creating a "New Message" - you cannot tag teammates or hyperlink content, you are required to search a specific group or team member and then select an existing conversation or tag (@mention) / include hyperlinks in a follow up message.

    5 votes
    New  ·  1 comment  ·  Team Messaging  ·  Admin →
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  19. Better Emoji Functionality/Customization(Go Giants! emoji)

    During RingCentral meetings, it'd be nice to choose from a variety of emoji reactions instead of the 5 basic options. Being a partner of the San Francisco Giants, it'd be great to get a custom "Go Giants!" reaction emoji. Thanks!

    1 vote
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  20. Custom role

    Customer would like to have a feature to remove or restrict certain users from messaging or creating a team message within the RingCentral App. This feature is available before but they need to have the feature back as it would be essential to the organization.

    2 votes
    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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