149 results found
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Add a setting to automatically jump to the oldest unread message in a thread
Please add a toggle in the Messaging settings that allows users to automatically view the oldest unread message when opening a chat thread, rather than defaulting to the newest message at the bottom.
Currently, when returning to a busy group chat or a long conversation with many new messages, you have to scroll up manually to find where the conversation started. An option to start at the "oldest unread" message would significantly improve workflow efficiency and prevent users from accidentally reading context out of order.
1 vote -
Disable "Start video call" from team messaging
Within RingCentral team messaging, any member of a Team can click the "Start video call" button. Doing so instantly rings every single member of that team simultaneously.
Because this button sits prominently in the UI, it can be easily clicked by accident, where dozens or potentially hundreds of employees in the team are suddenly blasted with a live video call notification, causing workplace disruption, confusion, and embarrassment for the accidental caller. Currently, there is no way for a RingCentral Administrator or Team Owner to disable, hide, or restrict this feature.
We would love to see RingCentral implement the following granular…
2 votes -
google drive share
With the new restrictions on global document sharing, it has become vital for RingEX to propose an option to share google drive documents automatically in group conversations.
UC1: A team member pastes the link to a gdrive document. RingEX automatically detects that some group members do not have access. It proposes a share button with the aliases of the first 2-3 people who do not have access to the document.
UC2: user clicks the Share button -> document shared with all the members of the group.
UC3: User receives out of band notification stating if the share succeeded or not.…1 vote -
full edit history of a modified chat message
built-in option in the user interface of the RingCentral app to view the previous version or full edit history of a modified chat message
1 vote -
delete a guest belong to a team chat in ringcentral app
As a Super Admin the ability to manage team chats created by other users and delete guests or members added on the group chats
2 votes -
Extend Message Data Export Date Range
Subject: Request to increase the 180-day limit for message data exports.
Current Limitations
Date Range Cap: The system currently limits message data exports to a maximum of 180 days.Format Restriction: Exports are currently only available in JSON format, which requires technical expertise to parse and read.
Requested Enhancements
Extend Date Range: Increase the maximum export limit to 365 days (or "All Time") to better support annual compliance audits and year-over-year reporting.Additional Formats: Introduce human-readable formats such as CSV or PDF to allow non-technical users to review data without external conversion tools.
Business Impact
Increasing the date range and…3 votes -
HIPAA Compliant Companies to Have Option for 90 Days of Message Data Retention
HIPAA-enabled companies should have the ability to pick message retention days up to 90 days.
2 votes -
Pause GIFs
Issue: GIFs playing over and over and over is incredibly distracting. Having to manually collapse to hide them is a chore.
Solution: Automatically pause GIFs after they have played for a set time or looped through once. Allow manually playing/pausing them.
1 vote -
add the teams as an option when starting a new message
When drafting a new message, I prefer to click + > New Message (desktop or mobile). It does not allow me to type a team for my new message, only an individual. I hate having to search for the team before I can send a message in it.
4 votes -
Double Auto-Response For Clients
When someone send text message to the specific number they wanted to have a two Auto Response. 1st is the Name and Email of the customer then after they response there should be another auto-Response abot the document.
1 vote -
It would be great if RingCentral was able to provide analytics of time spent on the app for each participant like a time on the app tracker
It would be great if RingCentral was able to provide analytics of time spent on the app for each participant like a time on the app tracker
2 votes -
Move message to a thread after posting
There is a feature implemented in RingEX messaging which allows messages to be posted in threads.
However, people sometimes still reply directly to the main chat.
In active teams where several topics are being discussed simultaneously in multiple threads, this can cause confusion and defeat the purpose of using threads.
It would be helpful to have an option to move messages to a specific thread after posting.
The ability to do this could be restricted, for example, to the author and/or the team admin.1 vote -
Support for SMS Integrations in Shared Inbox
Currently, the Shared Inbox in the Customer Engagement Bundle (CEB) does not display automated SMS messages sent via third-party integrations such as Agency Zoom. While customer replies to these messages appear in the Shared Inbox, the original automated messages do not, causing confusion for users and incomplete conversation threads.
2 votes -
schedule
Schedule messages.
This request already exists in the SMS channel, but it's so important in Team messaging too! Being able to schedule a message to avoid disturbing a teammate during week ends or late at night is a must have.15 votes -
Restricting Users from reassing Conversations from the Shared Inbox
restrict or control which users can reassign conversations within the Shared Inbox
2 votes -
Workflows - Ability to send automatic sms after incoming call for Ai Receptionist
I’d like to suggest a feature that would add significant value to both businesses and customers. The idea is to enable automatic SMS follow-ups after a phone call.
This is when people calling the main number and the call goes to the AI receptionist. And if the customer had a conversation with the AI rep or the AI transfer the call to the auto attendant(user with extension)
Once a call ends, the system could send an SMS to the customer asking them to rate their experience with the call/agent (e.g., on a 1–5 scale).
The SMS could also include a…
1 vote -
add an option to turn off automatic emoji replacement
i want to be able to use emoticons like :) without it turning into an emoji. please give us the option in settings to enable or disable automatic emoji replacement
2 votes -
Ability to Generate and Export a List of All Teams in the RingCentral App
how do i get a list of all of the teams in ring central
I would like a list of all of the teams that we have in the ring central app. We are going through and eliminating old ones and duplicates
Currently, there’s no way to generate a full list of all Teams within the RingCentral app. Each team must be reviewed and deleted individually, which makes it difficult to manage old or duplicate Teams. Having the ability to generate and export a list of all Teams (e.g., as a CSV) would make it much easier for administrators to…
6 votes -
Add an “All” or “Unread” view option at the folder level in RingCentral Glip
Please add the ability to choose “All” or “Unread” at the folder level in RingCentral Glip.
Right now, users can filter conversations by “All” or “Unread,” but that setting applies more generally. It would be helpful if each folder could have its own view preference.
This would allow users to keep folders for daily conversations expanded for quick access, while keeping other folders focused only on unread conversations that need a response. It would make Glip folders more flexible and better suited to different communication workflows.
1 vote -
Ability to track who deleted a message from a group chat
Just sending a quick message to keep our chat active and make sure we haven’t lost connection.
4 votes
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