140 results found
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Extend Message Data Export Date Range
Subject: Request to increase the 180-day limit for message data exports.
Current Limitations
Date Range Cap: The system currently limits message data exports to a maximum of 180 days.Format Restriction: Exports are currently only available in JSON format, which requires technical expertise to parse and read.
Requested Enhancements
Extend Date Range: Increase the maximum export limit to 365 days (or "All Time") to better support annual compliance audits and year-over-year reporting.Additional Formats: Introduce human-readable formats such as CSV or PDF to allow non-technical users to review data without external conversion tools.
Business Impact
Increasing the date range and…2 votes -
It would be great if RingCentral was able to provide analytics of time spent on the app for each participant like a time on the app tracker
It would be great if RingCentral was able to provide analytics of time spent on the app for each participant like a time on the app tracker
2 votes -
Move message to a thread after posting
There is a feature implemented in RingEX messaging which allows messages to be posted in threads.
However, people sometimes still reply directly to the main chat.
In active teams where several topics are being discussed simultaneously in multiple threads, this can cause confusion and defeat the purpose of using threads.
It would be helpful to have an option to move messages to a specific thread after posting.
The ability to do this could be restricted, for example, to the author and/or the team admin.1 vote -
Support for SMS Integrations in Shared Inbox
Currently, the Shared Inbox in the Customer Engagement Bundle (CEB) does not display automated SMS messages sent via third-party integrations such as Agency Zoom. While customer replies to these messages appear in the Shared Inbox, the original automated messages do not, causing confusion for users and incomplete conversation threads.
2 votes -
schedule
Schedule messages.
This request already exists in the SMS channel, but it's so important in Team messaging too! Being able to schedule a message to avoid disturbing a teammate during week ends or late at night is a must have.14 votes -
Restricting Users from reassing Conversations from the Shared Inbox
restrict or control which users can reassign conversations within the Shared Inbox
2 votes -
Workflows - Ability to send automatic sms after incoming call for Ai Receptionist
I’d like to suggest a feature that would add significant value to both businesses and customers. The idea is to enable automatic SMS follow-ups after a phone call.
This is when people calling the main number and the call goes to the AI receptionist. And if the customer had a conversation with the AI rep or the AI transfer the call to the auto attendant(user with extension)
Once a call ends, the system could send an SMS to the customer asking them to rate their experience with the call/agent (e.g., on a 1–5 scale).
The SMS could also include a…
1 vote -
add an option to turn off automatic emoji replacement
i want to be able to use emoticons like :) without it turning into an emoji. please give us the option in settings to enable or disable automatic emoji replacement
2 votes -
Add an “All” or “Unread” view option at the folder level in RingCentral Glip
Please add the ability to choose “All” or “Unread” at the folder level in RingCentral Glip.
Right now, users can filter conversations by “All” or “Unread,” but that setting applies more generally. It would be helpful if each folder could have its own view preference.
This would allow users to keep folders for daily conversations expanded for quick access, while keeping other folders focused only on unread conversations that need a response. It would make Glip folders more flexible and better suited to different communication workflows.
1 vote -
Ability to track who deleted a message from a group chat
Just sending a quick message to keep our chat active and make sure we haven’t lost connection.
4 votes -
markdown support
Implement Markdown support within the corporate messenger to enable richer text formatting and improved readability of messages.
Current Problem:
Currently, the messenger lacks robust formatting options, limiting users to plain text or basic styling options (if any). This makes it difficult to emphasize important information, structure long messages, and share code snippets effectively. This can lead to miscommunication and reduced readability.
Proposed Solution:
Integrate Markdown support into the message composition and display functionalities of the corporate messenger.
8 votes -
Automatically add messaging group or Teams
It will be great if ring central team messaging can have automatic group messaging assignment for newly added extensions depending on the department assigned or the email domain used so we can avoid manually adding new extensions to their respective groups
1 vote -
stick to same post time when pop out conversation
After searching back and finding relevant point in a DM or Team message thread, I would like to pop out the conversation and remain at that point. Currently the pop out is positioned at latest message always.
1 vote -
website form submitted by client converted to text sent out to team , who can help me with this
website form submitted by client converted to text sent out to team , who can help me with this
1 vote -
Verizon Wireless SMS text notification XXXXXXXXXX@vtext.com
Need to allow Verizon Wireless SMS text notifications from Ring Central admin portal. Any singular users and user groups. All other wireless carriers allow this now, and it currently works. Verizon is not currently working and we need this fixed ASAP.
22 votes -
Chat Summarization
A way to summarize chat messages received over the course of a day for people too busy to read each message that gets sent to them.
1 vote -
Draft for me Feature
This relates to the “Draft for me” feature in the RingCentral app and the current lack of an option to remove, disable, or hide it. Some users have indicated that this feature does not align with their workflow and prefer not to use automated drafting tools. However, the feature remains visible and available within the app, with no apparent settings at the user, extension, or account level to control its behavior.
We would like to request to remove/hide or delete this feature in the RingCentral App.
2 votes -
Ability to Generate and Export a List of All Teams in the RingCentral App
how do i get a list of all of the teams in ring central
I would like a list of all of the teams that we have in the ring central app. We are going through and eliminating old ones and duplicates
Currently, there’s no way to generate a full list of all Teams within the RingCentral app. Each team must be reviewed and deleted individually, which makes it difficult to manage old or duplicate Teams. Having the ability to generate and export a list of all Teams (e.g., as a CSV) would make it much easier for administrators to…
4 votes -
Disable direct messaging to Super Admins
Our goal is to separate the higher-ups and the standard users. We do not want the certain users to have the ability to message the higher-ups directly. Currently, direct messaging can only be disabled account-wide.
2 votes -
Showing the last read message in RingCentral Messenger
It would be much more convenient to immediately show the most recently read messages when opening a group in RingCentral Messenger.
Currently, when opening a group, the last message in the group is shown immediately, and the "99+ new messages ^" button at the top opens the message slowly and doesn't always work correctly. The last read message marker also resets to the most recent message in the group. This isn't very convenient.3 votes
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