126 results found
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DIRECT MESSAGE OPTION TO REP WHEN MONITORING WHILE STAYING IN 'AGENT' TAB
WHILE IN THE 'AGENT' SCREEN UNDER 'SUPERVISOR' HAVE A DIRECT MESSAGE OPTION TO THE REP, MAYBE UNDER THE "MORE". THIS WOULD ALLOW FOR QUICKER EASIER MESSAGING WHILE CYCLING THROUGH REPS TO MONITOR.
1 vote -
Make an AI summary on whole group of chats
It would be nice to click a button on group of chats and have AI summary of unread messages per chat. Also it would be great if AI can highlight messages which are related to user, user's team, components for which user or team is responsible, questions asked by user, etc.
1 vote -
Having the option to separate spam calls from voicemail box
Being capable of segregating normal from spam calls from my voicemail box. Having the feature to separate them would allow us to distinguish which voicemail to access.
1 vote -
delete task on RingCentral Message created by other user extension within group
It will be more convinient if other member of the Team Messaging have an option to delete the completed task
1 vote -
links in AI summary
It would be nice to have links to messages in summary made by AI in Glip. User sees important thing in summary and want to go to that message: click and here it is :) Now user need to search by hand this message.
1 vote -
emoji
Please increase the maximum number of emojis allowed for team messaging. Currently, the max is only 20.
2 votes -
Auto add/delete Users in the Group message
Ability to automatically add/delete the User to a group chat at the time their RC account is created or if deleted they would be removed
3 votes -
Sending audio and video recordings using messages in the RingCentral app
Add this feature for SMS / TXT to non-internal messenger users in our group. I have a lot of external customers I've added as contacts to my RC contact directory that I'd like to do direct video SMS to vs. taking a video and attaching to the SMS text message.
6 votes -
AI tool for using chats as knowledge base and get answers using prompts
I think it would be good to have an AI tool in RingCentral App chats for using chats as knowledge base and get answers using prompts instead of searching.
2 votes -
Silent Messages
Add the ability to send silent messages that don't trigger notifications to recipients, allowing for asynchronous communication across different time zones without disturbing colleagues.
Currently, when team members in different time zones need to communicate, sending messages during the recipient's off-hours can be disruptive. There's no way to send a message that the recipient can see when they're back online without triggering immediate notifications that might wake them up or interrupt their personal time.
- Add a "Send Silently" toggle button or icon next to the regular send button
- Alternative: Long-press the send button to reveal silent send option…1 vote -
Read Receipts
It would be nice if you can see that your sent message has been read by the recipient when using messaging - like Teams does.
11 votes -
OneNote HyperLinks
Copied links from OneNote automatically generate a hyperlink in the messages window. However, when you click the link to open, you are not redirected to OneNote from the link. Instead you have to copy the link and paste it into a web browser to be redirect to OneNote.
1 vote -
Feature to have Super Admin the ability to delete another user's group chats without logging in as that specific user
Feature to have Super Admin the ability to delete another user's group messages in bulk without logging in as that specific user
3 votes -
Translate entire group chat to another language and lock it there
Problem statement
In cross-language teams collaboration it is essential that everyone tries to keep the conversation accessible for everyone. Sometimes group chats start from one language and some time later others join the chat forcing already joined people to switch to language that's clear for everyone (English usually). Other cases could be defined as requiring participants to use the only allowed language for communication.To address those concerns I propose to have following improvements:
If the discussion was happening for some time already, it requires newcomers to translate all the prior messages one by one. So, in this case it…
1 vote -
Update Folder Globally
The customer wants to avoid posting a message in the wrong group, and they think Folders would help prevent that. From what the customer can tell, it only applies to him when he moves teams to folders. Wants to have a way to set this up globally so it applies to everyone's login.
3 votes -
select multiple messages
mplement the ability for users to select and forward multiple messages simultaneously within the corporate messenger. This will significantly improve user experience and productivity, especially when sharing context or important information from a chat.
Current Problem:
Currently, users can only forward messages individually. This process is time-consuming and cumbersome, particularly when needing to forward a series of related messages to another user or group. This leads to frustration and decreased efficiency.
Proposed Solution:
Introduce a multi-select functionality that allows users to select multiple messages within a chat and then forward them as a single unit to another chat or contact.
2 votes -
ability to have a greeting setup for every day of the week for Voicemail greetings.
need option to have a separate greeting for each day of the week. Special announcement greeting for each day.
1 vote -
Have a feature where all updates or notifications about the entire account will be sent to a specific email.
To have a feature where all updates or notifications about the entire RC account will be sent to a specific email not per users email.
4 votes -
Add Team messaging to Apps & Resouces - Archiver
I would like to add team messaging to the Archiver feature in the admin console under Apps & Resources.
3 votes -
ability to set up 1 recepient for group sms
customer wanted to have a feature where one of the recipients responded back to group sms only the sender will be able to view it
3 votes
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