32 results found
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Ability to Duplicate Teams
Ability for Super Admins to Duplicate Teams that have more than 100 members
9 votes -
Ability for chat group admins to add hashtags to chat groups
Introducing a hashtag system within chat groups to help users easily identify and join discussions relevant to their roles or specific topics where they need assistance and resources.
Example workflow
- Administrators and chat group managers can assign relevant hashtags to chat groups such as #TechnicalSupport or #ProjectVoyager
- Users can search for and join groups by typing related hashtags, facilitating quick access to needed information and community supportThe benefits for this system include:
- Enhancing the discoverability of chat groups, making navigation intuitive
- Allows for quick connection to topic-specific conversations, increasing resource utilization and support exchange
-…9 votes -
Auto enroll users to pre-defined chat groups based on their role
This idea is to create a workflow within the RC App to allow for auto-enrollment of users into predefined chat groups that align with their roles or teams as soon as they join the organization.
Workflow description
- User role identification: upon account creation, the system identifieds user's assigned role
- Group matching: automatically match the user to the appropriate chat groups based on their role, such as Support-related groups for Customer Support related roles
- Enrollment execution: add user to the designated groups, ensuring they have immediate access to relevant discussions and resourcesBenefits of having this workflow
-…8 votes -
Assign another admin to the group chat message
The customer wants the ability to assign an Admin to the other members of the group message if the creator/Admin is not in the account anymore.
4 votes -
Messaging Template
To have an option to use a Messaging template just like in the Text system
3 votes -
mention or hyperlink from initial message
@ mention and hyperlink content in initial message from the "create/draft message" button from messaging home screen. currently when creating a "New Message" - you cannot tag teammates or hyperlink content, you are required to search a specific group or team member and then select an existing conversation or tag (@mention) / include hyperlinks in a follow up message.
4 votes -
Highlight unread messages within conversation
Messages below the "New messages" divider should appear in bold. Often people (including myself) are missing new messages if there is more than one in the conversation. Also, the "New messages" divider should appear more bold or highlighted. It looks very similar to the date divider.
3 votes -
Text with Gif Messages
When clicking on a GIF it automatically sends. It would be nice if it was added to the text field so we can add a message to accompany the GIF. In our office, we like to do birthday shout-outs and currently, we have to send two separate messages, one with the gif and the second with the shout-out. It would be nice if it could be one message together.
1 vote -
provide an option to send call queue voicemail notifications to GLIP.
Please provide an option to send call queue voicemail notifications to GLIP.
RIng Central and Glip ahave been integrated into 1 application for several year at this point, this seems like it would be trivial to implement
1 vote -
Transcription of Messages from RC App to notify on personal email feature
Call in for Transcription of Messages from RC App to notify on personal email feature
1 vote -
ability to add user to multiple teams at once
Ability to add a user to more than one team at once instead of manually going to each team to add the user.
2 votes -
Quiet Message Delivery
It would be great to send internal chat messages on a quiet delivery option. The ability to message colleagues who are on calls but not disturb them. IE--if someone is on RED (on a call), I could send them a chat and it would deliver discretely/quietly as to not disturb their call, regardless of their notification settings
2 votes -
Add Read/Sent Feature for Messaging
Is it possible to give us a feature wherein we can see the status of messages we sent. whether it is delivered or seen and who sees it when sent to group chatroom? we are using the messages tool to communicate internally to organization members and it is necessary for us to know if the notifications are read or not.
1 vote -
Auto Translate
Could we implement a way to auto-translate sentences to a preferred language? As a global company, and having global customers, I think this would be a great benefit to set a language as your default (example: English) and it detect when a different language is used, so that it can be translated simply in the messaging field.
3 votes -
Search / filter team instant messages by date
Suggestion
At the moment you can search a team instant message thread by words, poster or team but there is no way for you to search and filter by a date or date 'range'
Reason
Many times a members of a chat has mentioned in passing occurrences of an issue that much later I need to pull together to a report. I know the dates or date ranges but it is too hard to guess the exact wording of their post and searching by user/poster returns too many results (most not relevant).
I need a way to select all posts…
2 votes -
Stop Super Admins to enable the check box "Message Tab Shown in Main Navigation"
Additional details for the feature that you are requesting:
1. What is your use case for this feature request?We are a government agency in the state of florida. This means we need to provide public records for almost anything based on existing rules and guidance. For chatting, the City has MS Teams as a chat standard, so this would be the platform of choice for many reasons.
What problem are you trying to solve or what problems does the current functionality cause?
Ring central has no search capabilities for public records in any consolidated way.
How do you want…2 votes -
Filter Read messages by @mention
Add ability to filter by "Read @mention". Many a times i have to quickly refer or reply to a recent @mention message, but it is difficult to quickly find such messages. Instead I have to recall which team that message was sent to and search for that team and the message. It would be great if i can filter the messages by "Read @mention" just like filtering them by "Unread @mention".
1 vote -
Feature Enhancement Request – Voicemail Transcripts Delivery to Email Inbox
Description:
The customer is requesting an enhancement to streamline voicemail delivery by enabling the option to receive voicemail transcripts directly via email instead of the current audio (.wav/.mp3) attachments.Current Behavior:
Voicemails are delivered to designated email inboxes as audio file attachments.
Recipients must download and listen to the audio to understand the message content.
Requested Enhancement:
Provide the option to send voicemail transcripts (plain text) along with, or instead of, audio attachments in voicemail notifications.
Ensure that accurate speech-to-text transcription processes are applied to these voicemails, minimizing errors and improving readability.
Business Use Case and Benefits:
Increased productivity: Email…1 vote -
Marked as safe
Marked as safe text message using this app
1 vote -
Ability to Retrieve Archived Team by All Super Admin
Currently, only the admin of the archived team has the ability to recover the deleted team. By giving all super admin capability to bring back the archived team, it will be easier for them to recover it anytime they need it.
1 vote
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